Ratings based on 616 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jun-2017
The breakfast was amazing. The executive suite had less of a selection so make sure to go to the one downstairs instead. The location is close to the attractions.
Comment from Hotel Management
13-Jun-2017 by WMS, Hotel Management
Dear J, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your overall experience and that you especially appreciated the breakfast buffet. It would be our pleasure to welcome you back to our resort in the near future. Best Regards, Tolga Lacin General Manager
2 out of 5
by A verified traveller from uk

Poor service from a five star hotel

Posted 05-Jun-2017
Pros: Nice pool area shame the pool/bar staff don't offer a good service.
Cons: Attention to detail like all other five star Dubai hotels offer.
Visited Dubai many times but this is our first at this hotel and certainly our last. Poor customer service with no attention to detail.
Comment from Hotel Management
06-Jun-2017 by WMS, Hotel Management
Dear Tubby , Thank you for sharing your feedback with us. We are disappointed to read about your negative experience with us. Rest assured that this does certainly not reflect our usual level of service and we would like to apologize for any inconvenience caused. We have taken note of your comments and shared your feedback with the team as we constantly strive to enhance our guests’ experience with us. Once again we would like to apologize and remain with regards, Tolga S Lacin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Very nice hotel close to tram station

Posted 23-May-2017
Pros: Hotel interiors, pools and gardens. Proximity to tram station. Spacious rooms and comfortable bed.
Cons: Maintenance of bathroom - leaking tap connection. slight drain smell from wash basin
Location: Close to tram station to Marina area where you can connect to Metro. Taxis available at hotel. Busy roads so takes a while to travel at peak times
We were disappointed with our deluxe sea facing room as the low floor level and solid concrete walls of the balcony did not give us a good view of the sea or gardens. Obviously Expedia customers are not given the best rooms! The hotel attracts expats at the weekend and there was loud club music all weekend from the hotel and party boats offshore. Much quieter and more relaxing during the week. The grounds of the hotel are very attractive and the service from all staff was excellent.
Comment from Hotel Management
28-May-2017 by WMS, Hotel Management
Dear Guest , Thank you for taking the time to share your feedback with us . We are delighted to read that you enjoyed your stay overall and that you appreciated our pools and gardens, as well as the proximity to the tram. Rest assured we have taken note of your feedback about the issues faced in the bathroom and have passed it to our team to enhance our guest experience. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Warrington, UK

Fantastic hotel.

Posted 30-Apr-2017
Pros: Absolutely everything.
Cons: From our experience - nothing.
Location: Dubai marina. JBR The Walk, Dubai Mall, Dubai Fountains, Burj Khalifa, Mall of the Emirates, Jumeirah Beach, water sports, Skydive Dubai.
We loved everything about this hotel. From being collected from the airport and given cool flannels and bottled water as soon as we got in the 4x4. Every member of the hotel staff were friendly, immaculately dressed and very attentive. We paid for an executve room with sea view, free breakfast, free wi fi and use of the exexcutive lounge. We also got a ready supply of bottled water in the room. The extra we paid was well worth it. The executive lounge offers free soft drinks all day, free afternnoon tea 3-5 pm and nibbles 6-8 pm. You will not feel out of place in the lounge as all the staff again are very friendly. The choice at breakfast is amazing. There is everything you could possibly require. The hotel location is excellent having it's own private stretch of Jumeirah beach. The waiters constantly circulate to see if you require beach towels or drinks/food bought to your sun lounger. I could go on and on for ever about this hotel but in summary this is an excellent hotel, in an excellent location, with excellent staff and excellent food. What more could anyone possibly want?
Comment from Hotel Management
04-May-2017 by WMS, Hotel Management
Dear Alan, Thank you very much for taking the time to share such positive feedback with us! We are delighted to read that you enjoyed your stay with us and that we managed to exceed your expectations. It would be our pleasure to welcome you back to our resort in the near future. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent beach resort hotel

Posted 20-Apr-2017
Staying for 8 days with family. Excellent beach resort hotel. Good position close to Palm and Dubai Marina. Staff and service levels very good indeed. Restaurant choice great and the food in several of them is excellent. Plenty of space in grounds with lots of loungers available by the pool, on the lawns and on the private beach. Nothing to fault here.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful service

Posted 11-Apr-2017
Spent 5 wonderful days and nights in March. The executive package was worth the price. It included the fantastic breakfast buffet, High tea, and complimentary happy hour(s). Hotel staff could not have been nicer. Plenty of umbrellas and chairs at the beach.
Comment from Hotel Management
13-Apr-2017 by LMMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your overall experience at our hotel and that you especially appreciated our beach facilities and the services provided by our friendly associates. It would be our pleasure to welcome you back to our resort in near future. Best regards, Tolga S Lacin, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel For Family

Posted 07-Apr-2017
Nice hotel for families. Good service but bit pricy.
Comment from Hotel Management
09-Apr-2017 by WMS, Hotel Management
Dear Guest , Thank you for taking the time to share your feedback with us. We are delighted to read that you have enjoyed your overall experience at the resort and it would be our pleasure to welcome you back in near future . Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterrey, Mexico

Excellent atmosphere

Posted 22-Mar-2017
Love the private beech. Very good choice of breakfast, morning juices, fresh squeezed, all different fruits
Comment from Hotel Management
23-Mar-2017 by WMS, Hotel Management
Dear Marina, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your experience at our resort and that you especially appreciated our private beach as well as our breakfast buffet. It would be our pleasure to welcome you back to our resort in near future. Best Regards, Tolga S Lacin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hote

Posted 21-Mar-2017
A great hotel, accessible to all visitor sights that Dubai has to offer with ease and cheaply by taxi. Would stop again for sure.
Comment from Hotel Management
23-Mar-2017 by WMS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your stay at our resort and that you especially appreciated the hotel’s location. We are looking forward to welcoming you back to our resort in the near future. Best Regards, Tolga S Lacin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from london uk

Yes

Posted 19-Mar-2017
Pros: Clean and private beach.
Cons: Communication
Location: Good location tram close buy.
No one came to pick us from the airport for an hour i had to call the hotel then they send a car. What I was annoyed about was hotel blamed expedia rather than say sorry.
Comment from Hotel Management
23-Mar-2017 by WMS, Hotel Management
Dear Frank, Thank you for taking the time to share your experience with us. We are concerned to read about your negative experience. Rest assured that we take all our guests’ comments very seriously and we have shared your feedback with our team as we constantly strive to enhance our guests’ experience with us. We would like to apologize for any inconvenience caused. Best Regards, Tolga S Lacin General Manager