Beautiful main lobby and hotel. I stayed in one of the unattached buildings and had some trouble with my key. They give you an actual metal key and they are tricky to operate. The room I had in the unattached portion of the facility was very clean and nothing fancy, but it was nice and very quiet. Overall, I think it's a great hotel in a great location within walking distance of top notch restaurants, gas stations, etc.
I have stayed at the Grand America many times and it is the best hotel in SLC. The design and function are exceptional and the views from the east side are excellent. It is an ok location but you have to walk a couple of blocks to get to the main part of downtown. You feel like you are on the edge of the good side of town and the so-so side of town. To the north are shops, fine dining, shopping and entertainment. To the south are tattoo parlors, body shops and pawn shops, but then that is downtown SLC.
The staff at the hotel are friendly but not 5 star. At breakfast we had to ask for coffee twice and when it was served it was lukewarm, picky yes but then a 5 star hotel would have been different.
At the front desk I have never seen the same desk professional twice and I am always asked if this is my first visit. You would think between the hotel and Expedia there would be a way to identify returning guests. That would be five star.
I love how close this hotel is to the Family History Center! The staff are friendly and helpful. The room had a refrigerator and microwave. Even though we were close to the tram, I couldn't really hear it. I slept well.
I booked this room for my wife's birthday. They left a bottle of wine in our room for her and a card. We are crazy dog people and we were able to bring them with us. The restaurant was amazing we will be back
Pocket Guide: Salt Lake City Downtown Salt Lake City Hotels
Temple Square’s six-spired Salt Lake Temple is the heart of the Mormon church. This ten acre site includes The Tabernacle, home to the Mormon Tabernacle Choir. Nearby, EnergySolutions Arena hosts the NBA Utah Jazz. Light rail connects downtown with the University of Utah, which sits at the foothills of the Wasatch Mountains. Other area highlights include the Utah State Capitol and Trolley Square.
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