Dover Holidays from £739

Everything was great

We never had our room cleaned or serviced.

Clean room and comfortable beds. The location is walkable to many sights. Our room seemed very claustrophobic. We couldn’t get the safe to work and the refrigerator didn’t work.

We stayed at the Rittenhouse to celebrate our wedding anniversary in relaxing luxury. However, the hotel did not deliver. Our stay was "average" and did not offer any of the perks of staying at a 5-star hotel. The concierge was not available the entire stay which meant that the complimentary car service to our dinner outings was not available. Other issues contributing to an average score included: the room not having a remote control for the television, the coffee machine being unplugged with the outlet not easily accessible, broken wine glass was not replaced, and no turndown service. We were expecting much better customer service like a welcome card from the manager, a pastry (or some other welcome gift) in the room when we arrived or when we returned from a day/evening out, or other services that would set the Rittenhouse apart from other hotels with lower star ratings. We did like the location of the hotel. It was convenient to shopping, restaurants, and other amenities. Aside from our dinner reservations, we were able to walk to all of our destinations and enjoy the city.