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Reviews of Caesars Windsor

4 out of 5
Caesars Windsor
377 Riverside Dr E, Windsor, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1063 out of 1927 reviews" "
Rating 8 - Good. 441 out of 1927 reviews" "
Rating 6 - Okay. 178 out of 1927 reviews" "
Rating 4 - Poor. 134 out of 1927 reviews" "
Rating 2 - Terrible. 111 out of 1927 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
The distance from self parking to tower.
Stayed 1 night in May 2024
Response from Kiley on 10 May 2024
Thank you for your feedback, Liz.

2/10 Terrible

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire alarm went off at 3:00am for almost half an hour. The rooms were never cleaned, apparently because it was booked via Expedia.
Stayed 2 nights in May 2024
Response from Kiley on 10 May 2024
Thank you for your feedback, Jeremy.

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Clayton! We hope to see you again soon.

4/10 Poor

Tammy

Stayed 1 night in May 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Tammy.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Angela!

10/10 Excellent

Theresa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment
Stayed 1 night in May 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Theresa! We look forward to seeing you again soon.

8/10 Good

JEFFERY

Liked: Staff & service, property conditions & facilities
Very nice property, just wish you could take small children to the pool area.
Stayed 1 night in May 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Jeffery!

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and play
Stayed 1 night in Apr 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Karl! We hope to see you again soon.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in May 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Deborah!

6/10 Okay

Janine

Business traveller
Liked: Cleanliness, property conditions & facilities
No room service offered. Entire entrance area is under construction and offers difficult access.
Stayed 1 night in Apr 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Janine.

2/10 Terrible

Stuart

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was terrible, in both the hotel and restaurants. Couldn't order food to the room and no one was helpful. Shower smelled like wet socks.
Stayed 3 nights in Apr 2024
Response from Kiley on 7 May 2024
Thank you for sharing your feedback, Stuart.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Glen. We look forward to seeing you again soon.

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Carlo. We hope to see you again soon.

10/10 Excellent

Ronnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
Thank you for your feedback, Ronnie!

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
Thank you for your feedback, Peter.

10/10 Excellent

taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great night. Room was beautiful and clean, very close to casino floors. Will stay there again thank you
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
Thank you for your feedback, Taylor! We look forward to welcoming you back.

6/10 Okay

Romas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
1. Claimed EV charging available, but there was none. 2. Had to walk through entire hotel & casino to check in, then walk all the way back to Forum tower - how silly. 3. Live band at bar was great. 4. Had view of Detroit, but windows were very dirty outside.
Stayed 1 night in Apr 2024
Response from Sydney Taylor on 22 Apr 2024
Thank you for your feedback, Romas. We will pass on your comments to the appropriate departments. We are glad to hear you enjoyed the live band.

2/10 Terrible

Zayd

Stayed 2 nights in Apr 2024
Response from Kiley on 10 May 2024
Thank you for your feedback, Zayd!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
This property is under renovations outside therefore it was very confusing to find the parking and the front doors to the lobby.
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
Thank you for your feedback, Jody. We've shared this with hotel management for their awareness.

4/10 Poor

Michael

Long line
Stayed 1 night in Apr 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Michael.

4/10 Poor

Gearoid

Business traveller
Disliked: Cleanliness, amenities
There were roaches on the bar area at legends restaurant
Stayed 2 nights in Apr 2024
Response from Kiley Gray on 30 Apr 2024
Caesars Windsor takes the health and safety of our employees and guests very seriously. We take pride in our high standards of cleanliness and any complaints or suspicion of pests is taken seriously and we have strict protocols in place to address these type of incidents.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We appreciate your feedback, Kimberly.

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Richard.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We appreciate your 5-star rating, Michael. Thank you for choosing Caesars Windsor.

8/10 Good

Theresa, Lakefield

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Construction made finding the parking and entrance challenging. Very long walk to check in from self park. Very low ceilings in self park
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We apologize for the inconvenience caused by the construction and parking situation. We appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention.

10/10 Excellent

Faris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We appreciate your 5-star rating, Faris. Thank you for choosing Caesars Windsor.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kiley on 7 May 2024
Thank you for your feedback, Bonnie.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Caesars Windsor is a great hotel. I have stayed quite a few times. The rooms are clean and quiet. The check in staff are pleasant and knowledgeable. I highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We appreciate your kind words and are thrilled to hear that you enjoyed your stay with us at Caesars Windsor. Thank you for recommending our hotel.

10/10 Excellent

Debby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We appreciate your 5-star rating, Debby! Thank you for choosing Caesars Windsor.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley Gray on 30 Apr 2024
We appreciate your 5-star rating, Jennifer. Thank you for choosing Caesars Windsor.

10/10 Excellent

mark

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
We were pleasantly surprised with how clean and updated the hotel was.
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you, Mark! We hope to welcome you back for another great visit. We appreciate your patronage and hope to see you at Caesars Windsor soon.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very easy, and the ladies were very friendly. Opposite opinion of the ladies to check this out, they were crabby as heck.
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you, John! We appreciate your patronage and hope to see you at Caesars Windsor soon.

2/10 Terrible

Dong

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The next door to me is too wrangle last night
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Dong!

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Robyn!

8/10 Good

Derek

Liked: Cleanliness, staff & service
Good stay. Employees pleasant and helpful. For prices, the rooms could be nicer. Electrical switch covers falling off, lights not working properly and flickering in room. Otherwise good stay.
Stayed 2 nights in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for sharing your feedback, Derek!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Kendra!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 2 nights in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Glenda!

6/10 Okay

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to the casino is key and options for dining (late night) was great! The hotel itself was a standard hotel experience - nothing over the top or anything that made it stand out other than the convenience of walking out of your hotel room directly to the casino floor.
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Cherie! We hope to see you again soon.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spagos is always a favourite dining spot for us!
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Matt!

8/10 Good

chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was very outdated and the room didn’t seem well put together
Stayed 1 night in Apr 2024
Response from Kileu on 7 May 2024
Thank you for your feedback, Chloe.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Timothy!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Love it.
Stayed 1 night in Apr 2024
Response from Kiley Gray on 15 Apr 2024
Thank you for your feedback, Jim! We hope to see you again soon.

10/10 Excellent

Yehia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean the room is.
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your feedback, Yehia! We are so glad you enjoyed your stay.

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your review, Nicole.

8/10 Good

Kevin

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your review, Kevin! We hope to see you again soon.

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your review, Tiffany! We hope to see you again soon.

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and casino
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your review, Monique! We are so glad you enjoyed your stay!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love all the amenities, bars/restaurants, casino, and hotel. Great atmosphere!
Stayed 2 nights in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your feedback, William! We are so glad you head you enjoyed your time.

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious and beautiful. Only negative is finding the check in.. its like a maze from the general parking
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your feedback, Lesley! We are so glad to hear you enjoyed your time.

8/10 Good

donna

Liked: Cleanliness, staff & service, property conditions & facilities
They need to make check in better. Instead of walking across the casino to check in and then walking back across the casino to get your room. And better parking
Stayed 1 night in Mar 2024
Response from Sydney on 1 Apr 2024
Thank you for your feedback, Donna!