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"I would give this hotel 7 stars if it was possible. Lovely hotel with comfortable rooms. The best thing about this hotel is the staff. Every single one of them were incredible - polite, friendly, knowledgeable, and delightful. The breakfast was excellent. It was a pleasure staying here."

"We arrived and the one room had an extra bed. We were also told we had breakfast included which I had not realized. Huge variety in buffet breakfast. Would definitely stay again. "

"Comfortable room, although we did not get our rooms on the same floor. Comfortable bed. Not loud although a student group checked in our second day. Day staff very helpful, night staff was basic. Very nice breakfast, served buffet-style in the restaurant. Cozy hangout lounge in a balcony in the lobby. Location convenient, there was a pharmacy around the corner. Nice sights within a few blocks. (Fyi ATM at nearby bank didn't work with our US debit cards, we found an ATM labelled "SB" in a wall not far away that worked fine.)"

"The room is very clean and very nice. The breakfast is wonderful and has a huge variety of food. The staff does the bare minimum and don’t expect Michelin key behavior. The pool area and changing rooms had no towels. No one there to help. Called room service several times and nothing showed up. The main restaurant was closed 3 out of 4 nights and the back up restaurant was not busy, and still couldn’t accommodate basic things like cocktails or controlling coughing children from touching other peoples tables "

"Pools are amazing! "

"Perfect location at the gate entrance of the old town. Excellent restaurant and great service"

"Overall, we had a good stay at Adlers Hotel in Innsbruck. The room was clean and the bed was comfortable, which made for a pleasant stay. One of the highlights was the lovely view of the mountains right outside our window waking up to that scenery was beautiful. The hotel is located right next to the train station. While this is very convenient for transport, it may disturb light sleepers as you can occasionally hear the trains. When we first arrived, I did wonder where my husband had brought me as there is a strip club directly outside the hotel and the immediate area looks a little run down. However, if you walk a short distance up the road you quickly reach the beautiful city centre, which is stunning. We didn’t have breakfast or use the spa facilities during our stay, so unfortunately I can’t comment on those. Reception staff were welcoming when we arrived, but we weren’t given the welcome pack that the hotel provides. This pack includes a card that allows free public transportation during your stay. We only found out about this from the local tourist information centre and had to return to reception to request it. Overall, despite a couple of small issues, we enjoyed our stay. The comfortable room and fantastic mountain views made it a pleasant base for exploring Innsbruck."

"The room was excellent, with a beautiful view of the mountains as well as the city. It was very clean and comfortable. The staff were very helpful and polite. The hotel is very well located, just a block away from the main train station. "

"excellent location "