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"Very much good."

"We stayed for one night, and overall the experience was just okay. When we first entered the room, we noticed a large puddle of water on the floor between the toilet and the bathtub. At first, we were concerned it might be a leak. Maintenance was sent up, and they suggested it could have been from cleaning, saying perhaps too much water was used and it hadn’t dried yet. Later, after using the shower, we realized the puddle formed again if the shower curtain wasn’t fully inside the tub. However, what raised more concern was finding a used towel hanging behind the door, which made it seem like the bathroom may not have been properly cleaned before our arrival. Additionally, the TV only had basic cable—there were no streaming options like Netflix, which was disappointing and felt outdated. Overall, the stay was average, but the cleanliness issues and lack of modern amenities made it less enjoyable. It definitely felt more like a motel than a hotel. "

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "

"I rated this hotel "mid." Biggest perk: Location! Cleanliness- fine, Staff- fine. However, I think the two biggest concerns was we had a leaky toliet and contacted the front desk. Someone came right away to look at it and said they would fix the issue the next day when we were out of the room. If they fixed it, there was no communication. The towel used to soak up water was still on the floor. Toliet did still leak the next night, but we were leaving early the next day. Otherwise, the other concern was that hours after a pool party on Saturday, it seemed the pool area and deck were still really filthy. I understand things take awhile to clean, but if the party ended at 4 pm and we're at the pool at 7 pm, I thought it would look much better. I didn't even want to use the pool"

"This place is a dump"

"everything was closed off besides the main pool and the bar there "

"We had a wonderful stay and the pool was amazing! Room was very clean and well set up. Would definitely stay there again!"

"Beautiful property, however our bed was horribly soft… I asked other guests about the beds in their room and everyone had the same complaint."

"Perfect"