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The customer service provided in this hotel was second to none. We were collected from the airport and returned to the bus depost free of charge. They also provided a taxi service to the town centre and back for just over £1.00 each way. Before we arrived they were extremely helpful and arranged trips and taxis for us at more competitive rates that we could attain ourselves. The bedroom was very clean and comfortable and while the bathroom was small it was quite adequate. The breakfast was...

The room was very clean and also spacious. The staff were accommodating as we required an extra night and they sorted it out for us immediately. We did have to hire a heater from them as, as is quite normal in Cusco, it gets chilly at night time and most places don’t use central heating. We slept great both nights, and breakfast was a nice added touch.

Close to all the amenities & walking distance to the main PLAZA DE ARMAS.. beautiful boutique hotel, with colonial style architecture, lovely rooms, but the main thing about this hotel, is the people who work there, the best customer service, they make you feel at home, nothing is to much, even when airline lost our luggage, big problems with flights..etc.. they went extra mile for us, translated everything from Spanish to English for us, solve the problems that we had, specially need to...

Good breakfast Clean room

Hotel has a beautiful view over Cusco. The breakfast was delicious and the staff is helpful and very kind.

I stayed here on my way to Machu Picchu and again on my way back to Lima. The reception staff were pleasant, courteous and professional. The concierge helped me locate a shop, in Cusco, selling football (soccer) shirts. The luggage that I left for storage while I was at Machu Picchu was already waiting for me in my room when I returned.

Our room was fabulous and spacious. We were greeted upon arrival every time we returned to the hotel. Breakfast was everything you could ask for and views that only added to the experience. We were able to walk everywhere although it was pretty hilly!!!

We absolutely loved our stay at Novotel Cusco! Our room was spacious, spotless and beautifully maintained, with all the communal areas smelling fresh and inviting. The grounds were lovely, and we particularly enjoyed having the spa on site. A great location within walking distance of the centre, with a lovely touch of luxury. Would 100% recommend!

This hotel is everything I could’ve ever asked for during my stay in Cusco! It’s a super great location, awesome and friendly staff, good selection for breakfast, and impeccable rooms with great character. Travelling on my own I felt so safe and got great help in arranging for airport transfers and other services during my two separate stays (I came back towards the end of my trip as I was so pleased the first time!). Totally recommend!

At every central area , clean and friendly staff

Clean rooms, attentive and responsive staff members. Breakfast had a wide variety of selections. Bar experience was excellent. A personalized touch from the check in to check out. The hotel not only stores our luggage but also placed it back in our room on checking in again. Packed breakfast was given on the day of the hike. In particular we would like to thank Gustavo for his friendly & warm hospitality. Jose at the bar was great.

Staff super friendly. Breakfast very high quality, healthy and tasty. Showers need running for a few minutes before they get hot but great once it gets going. The location is superb, with the market nearby and many food places. If you need to miss breakfast due to a tour, they will prepare you a bag with a sandwich and fruit. 24 hours reception. Some things could do with refreshing, for example the bathroom tap needs its tap head replaced. Housekeeping could be earlier - they didn’t...