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Excellent stay, amazing hotel with plenty of character. The staff were so friendly and helpful, breakfast was excellent, a very enjoyable stay.

The room felt spacious even with a couch and a King bed. It was extremely well fitted out and also kept spotlessly clean by the daily cleaning staff. I appreciated the full-sized tub which also doubled as a decent shower.

This establishment is extremely well managed by Senor Carl Holmes, his AGM, Sean, Anna, Head of Housekeeping and her team including Terri, Kelly and Velia. Front Desk has characters amongst it's staff including Sherrina and Alphonse, who are very friendly and receptive to any request made to them including printing maps, best places to eat locally etc.. We had a problem with our room safe and within minutes Head of Maintenance, Robert ,attended, diagnosed the fault and replaced the safe, you...

Breakfast great, parking safe and easy, wonderful hotel.

Very good 6 night stay on all key points; however, if breakfast with few more choices would have been excellent.

Fantastic location for Universal with direct trolley service to the park and only a 15 minute uber ride to Hollywood Blvd and Griffith park. Plenty of food options available and a good shopping amenities for any last minute trip requirements. Guidance on the area from hotel staff was perfect and gave us greater context of what was available. Room was very comfortable and quiet an served us well for our stay. I would certainly use this hoel again.

Really nice and clean. Very accommodating for our early checkin which was greatly appreciated. Great gym, and lovely pool for a morning dip!

Room was very clean and staff were very friendly.

Raj was an excellent manager - extremely helpful. The accommodation was perfect for a night stay before a cruise. Exceptionally comfortable beds!

The hotel seemed new, was very clean and the bed was so comfortable! I would stay again but feel they need to work out a few kinks. We booked a room with 1 queen bed because it was the only thing available. The description said the room slept 3 people. I assumed they would have a cot or rollaway bed available but they do not offer that. The employee said the third person could share the queen bed or sleep in the recliner. There wasn’t a recliner in the room. They shouldn’t advertise that the...

Great stay again, would definitely recommend