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"Always good Custimer Service"

"Overall the stay was fine for 1-night. Was convenient to catch a morning flight out so why this hotel was chosen. Property is showing its age overall, I was missing towels from the room, the duvet cover was stained, etc. Just lots of issues starting to show. Wouldn't probably stay there again, but is not out of the question."

"I had to move rooms three times in three days, the AC kept breaking down, not good at all considering the weather. Food at the restaurants was ok, staff are very friendly and do try to help, it is not their fault that air conditioning in the rooms does not work. Will not recommend a stay here."

"Everything is above and beyond. "

"A great hotel for an overnighter. Very conveniently located to get to and from the airport."

"Breakfast it's perfect all staff super nice night next to mall it's perfect we will coming back stay at Novotel for next trip to Indonesia "

"It’s brand new hotel. Love the location. Check in was smooth. Room was nice and clean. Breakfast needs to improve. Pools are great and clean. Most of all, the staffs are kind, friendly and helpful. Will stay there again for the future. Keep up a good work!!! "

"The hotel is well maintained, modern, and very comfortable. The bathroom is beautiful, and the bed was great. Breakfast was pleasant—the overall breakfast crew were very attentive and accommodating, and the addition of the egg station was a great touch. I did miss having regular bacon with my eggs, and the fruit seemed a little old on the day I had it. The only downside for me was the location—it’s a bit far from where I needed to go, although it’s conveniently next to a shopping mall. That said, Pondok Indah Mall is still my top go-to mall in Jakarta. Overall, it was a great stay, just slightly too far for my preference."

"All good except we can hear the announcements at the airport and guests coming in and out of their rooms. The sound proof of rooms can be improved. Excellent staff!!"