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Reviews of Pamukkale White Heaven Suite Hotel

Pamukkale White Heaven Suite Hotel
Pamukkale mahallesi, Mehmet Akif Ersoy (pamuk) Bulvari no:27, Denizli, Denizli

Reviews

9.4

Exceptional

Rating 10 - Excellent. 323 out of 403 reviews" "
Rating 8 - Good. 51 out of 403 reviews" "
Rating 6 - Okay. 14 out of 403 reviews" "
Rating 4 - Poor. 7 out of 403 reviews" "
Rating 2 - Terrible. 8 out of 403 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MINAZ

Liked: Cleanliness, property conditions & facilities
Very clean and staff were very hospitable and warm . Managed Mel was anazing 👌
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos, Bagaces

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mel was great, very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked so many things about this hotel. Oliver was so welcoming, explaining things about the hotel, making sure we had tea and cake while we decompressed since our room wasn’t ready (it was early in the morning) and arranging someone to drive us to the South Gate so we could walk to the ruins and Cleopatra pool. We loved all the mosaic lamps throughout the property and then there was the amazing breakfast! Our room was large and comfortable. I wish there was a little more light but this was not a showstopper. As mentioned in other reviews, the staff goes above and beyond to provide anything you need. This hotel was a highlight of our trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service was very, very good. Highly recommend to stay, close to the restaurant street and to the Travertines!

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this property was so Helpful and nice and accommodating in every respect very highly recommend.
Response from Ali on 13 Mar 2024
Dear James, it was a pleasure meeting and hosting you. Thank you so much for your lovely review

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Heaven Suite Hotel Review
The Staff and the Hotel were amazing. I have been traveling in Turkiye a lot this year and I thought the staff here was the Best!! Great Job! Will be coming back!!
Stayed 1 night in Dec 2023
Response from Guest Relations Pamukkale White Heaven Hotel on 8 Feb 2024
Thank you very much for your honest review.

10/10 Excellent

Jaqueline

Stayed 1 night in Nov 2023

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! The hotel is super clean and the Turkish decor is lovely. The pool area is large and has a nice cozy esthetic. The staff was very nice and welcoming. They gave us tips for visiting Pamukkale and greeted us with complimentary baklava.

10/10 Excellent

Renu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Oct 2023

10/10 Excellent

Gloria Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff make you feel you are at home. Very friendly and really informative. Thank you Mawlood, Mahmoud and Oliver.
Stayed 1 night in Oct 2023

8/10 Good

Jeongro

Stayed 1 night in Oct 2023

10/10 Excellent

Randal, Elkhart

Travelled with group
Liked: Cleanliness, staff & service
The staff were very attentive. Also the hotel featured so many Turkish style lamps inside and out.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!!!
This Hotel is horrible. Only you can only give the applause to the hotel staffs. They are so kind. Except this, I highly don't recommend this accomodation. The bed linen was smelly. The smell is that we could get it when laundry isn't dried perfectly. So smelly I couldn't put my body into the bed inside. I just used the big towel as blanket. The cleaning also wasn't good. I found that the rubbish bin in the toilet wasn't empty. It was disgusting to find other's trash in the toilet!!!! The room was so cold.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oliver, the manager, was so welcoming! He kept saying to feel at home. His whole team wanted to do everything for us in a nice way. They kept giving us bottled water, and even a glass of wine. Breakfast was served to the table and was fabulous.
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful check-in with Oliver. Oliver and the two brothers, Ali and ??? (did not get names), and a man that worked the kitchen (was there for breakfast) were always very helpful and accommodating as well. Stayed 3 nights and when we left they all came out to say goodbye. Felt like we were leaving family. Our room was very large and the Kingsized bed was comfortable. Pillows were a bit too firm, but they all are in Turkey. The breakfast is overwhelming with the amount of food provided and always on numerous plates. Would highly recommend this hotel. Easy walk to restaurants and sundry/souvenir stores. They provided us with free transportation to Pamukkale Entrance.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cyrus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all attractions
Nice town, nice hotel with friendly and polite staff and close to the local attractions. We were lucky to see a wedding too
Stayed 2 nights in Oct 2023

10/10 Excellent

Roger

Stayed 2 nights in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice its the surrounding town that is in need of a major make over. Staff where so very friendly but lacked training and the restaurant doesn’t exist and neither does the room service
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and wonderful stay
The hotel is beautiful with excellent staff. The location is excellent with a 5 min walk to springs and downtown Pamukkale. The WiFi was good with no connection issues. Breakfast has a variety of options.
Stayed 2 nights in Oct 2023

10/10 Excellent

Zafer

Stayed 1 night in Oct 2023

10/10 Excellent

Ekaterina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, big rooms, caring staff
Stayed 1 night in Oct 2023

10/10 Excellent

Pua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great room.
Stayed 1 night in Oct 2023

10/10 Excellent

Mohammad

Stayed 1 night in Oct 2023

6/10 Okay

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Ali the owner was fantastic and his staff were vey nice, serviceable, welcoming, very gelpful. Highly recommend this Hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Vivekanand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large with a balcony. You can walk up to the entrance to Pamukkale Travertines but from that point it is a long walk inside to the main area. Staff are friendly. Tea and Watermelon are offered generously by the owner. Some of the items on sale quoted in dollars we thought were expensive but competitive with TL prices in Cappadocia. Breakfast was decent. There is enough room for parking outside.
Stayed 2 nights in Sep 2023

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, wonderful breakfast. Easy walk to town restaurants.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT…… except
Everything and everybody was great! The owner, Ali, is a wonderful host. The only problem is that they keep 6 dogs together in a corner by the pool, and the dogs bark … a lot, whenever people swim. We wanted some quiet time there by the pool and the dogs kept barking. Otherwise, the pool, rooms, public areas were spotless.
Stayed 1 night in Sep 2023

10/10 Excellent

arsenio, Lathrop

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Ali and the rest of his team for making our stay unforgettable. Your hospitality made our stay truly special
Stayed 2 nights in Sep 2023

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay.
From arrival the staff were exceptional. Hotel was very clean and our room was spacious and very comfortable. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely Turkish style hotel. Exceptionally friendly Inn Owner, Ali, welcomed us. The room was immaculate and well appointed. The hotel is in very close proximity to Palmukkale and Hierapolis. Definitely an excellent choice of lodging in the area. I’m from the U.S. and have high standards and I definitely recommend this hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Jingmei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and staff are very nice, friendly, and helpful. We had a night bus to another city but got the time wrong (we thought it was 7:30pm but it was actually 7pm), the owner helped us getting a car to drive us to the bus station on time. w/o his help, we would not be able to catch the bus. The owner also gave us some gift and a large bottle of water when we left. We really appreciate his kindness.
Stayed 1 night in Sep 2023

10/10 Excellent

Katya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay at this hotel! Ali and staff were always around — very friendly, attentive and helpful, right from the moment we arrived. Amazing service! Breakfast was delicious! We had spacious, nice and clean rooms, with large balconies. Hotel location is perfect! Walkable distance to Pamukkale Travertines and the main attractions, as well as restaurants. We had an amazing stay overall and it’s a place we would come back to. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

isabel

Stayed 2 nights in Sep 2023

10/10 Excellent

JEREMY

Stayed 2 nights in Sep 2023

10/10 Excellent

Mohammed

Stayed 2 nights in Sep 2023

10/10 Excellent

Ozen

Liked: Cleanliness, staff & service, property conditions & facilities
Totally worth it
Stayed 1 night in Jul 2023

10/10 Excellent

Betül

Stayed 1 night in Aug 2023

10/10 Excellent

Bahar

Stayed 1 night in Aug 2023

10/10 Excellent

Amirali, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
The owner is very welcoming and provided great advice on how to visit the pools. The rooms and amenities are amazing. If you are looking for a boutique hotel with great service and amenities and a welcoming feel, stay here.
Stayed 1 night in Aug 2023

8/10 Good

EBRU

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Neil

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff not accommodating
Stayed 1 night in Aug 2023
Response from guest realatıon team on 22 Aug 2023
thank youregards

10/10 Excellent

Sonoe

Stayed 1 night in Aug 2023

10/10 Excellent

Serdar

Stayed 1 night in Aug 2023
Response from guest realatıon team on 21 Aug 2023
very kındthank you

6/10 Okay

Anar

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from guest realatıon team on 17 Aug 2023
thank you

10/10 Excellent

Silma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Pamukkale
The best hotel I could have chosen. We only stayed one night but I would like to have stayed more. Super clean, very good location close to all attractions and restaurants, the best customer service ever! I recommend it 100%
Stayed 1 night in Aug 2023
Response from guest realatıon team on 13 Aug 2023
We are all looking forward to the pleasure of welcoming you again in the not so distant future.Sincerely,

10/10 Excellent

Marco, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been amazed by the friendliness of the staff, everyone was so attentive! The hotel is a small oasis and in close proximity to Pamukkale South Gate and restaurants! Breakfast is very unique served on the table. Ali Bey was always there for us! We think this is the best hotel you can book in Pamukkale and highly recommend this hotel!!
Stayed 1 night in Aug 2023
Response from guest realatıon team on 9 Aug 2023
thank you

10/10 Excellent

Kate

Stayed 1 night in Aug 2023