"The staff was quick to help during check in and check out, but upon arrival, the rooms were very cold. Why? Because the windows and doors were left wide open for every room on each floor. It did not feel safe walking into my room when it was propped open by the luggage rack. How about if someone was in there? "
"Rooms are large, well furnished and very clean. Staff is extremely friendly and helpful, although I think might not have english speaking staff member that you might find in a large chain hotel.
Food is all made by the onsite chef, and while a bit limited in choice, is very tasty and not too expensive.
The only potential downside is that as a retreat type property, it isn't located in the nearby city. If you drove in your own car or rented car, then no issue. But the only easily walkable local...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"Stay was generally good except for a couple of service related incidents eg i asked front desk to make a reservation for us one evening and the person asked me to book myself. When i showed the restaurant name on my mobile app, the person tried to call the restaurant directly on my mobile without asking me. "
"Hotel is a bit far from the Metro station. However it is pretty easy and cheap to get a private driver via Didi and Baidu App.
Room is very huge and offer all amenities except hand soap.
All the staffs are very helpful and go all out to help the hotel guest. Thumb up for the counter staffs in the hotel.
"
"I had an amazing stay at Somerset Chengdu! The hotel was clean, comfortable, and had everything I needed for a relaxing visit. The rooms were spacious, well-maintained, and felt like a home away from home.
What truly made my experience exceptional was the front desk staff they were simply the best! From the moment I arrived, they were incredibly welcoming, professional, and always ready to assist with anything I needed. Their hospitality and attention to detail made my stay even more enjoyable.
I highly recommend Somerset Chengdu to anyone visiting the city. I’ll definitely be staying here again on my next trip!"
"great place to stay if you are visiting Chengdu! the hotel is located very close to a metro station (maybe a 5 min walk). the room we booked was a great deal, it had 2 bedrooms, a living room, and a kitchen. very roomy and comfortable! the room itself was also clean, the beds were comfortable, and in very good condition (not sure when the hotel was last remodeled, but it felt quite new).
I also want to give a special shoutout to Miki. you can visit her at the station by the front desk and she can give you lots of useful travel advice. she was extremely kind, friendly, and helpful. it was only thanks to her that we were able to get our WeChat set up properly and have a smooth, enjoyable trip. thank you so much Miki!
we would HIGHLY recommend this hotel to anyone looking to stay in Chengdu. "
"I thought the hotel was in down town Chengdu. As it turned out it is 50km away. Google map make a mistake indicating the worng location.
But the hotel was great."
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