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Overview of Dar Es Salaam Serena Hotel

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Featured image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Dar Es Salaam Serena Hotel

5 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationNational Museum of Tanzania12 min walk
    Popular LocationAtiman House15 min walk
    Popular LocationZanzibar Ferry Terminal19 min walk
    AirportDar es Salaam (DAR-Julius Nyerere Intl.)10 min drive

Choose dates to view prices

About this area

Dar es Salaam

Located in Dar es Salaam, Dar Es Salaam Serena Hotel is in the city centre and near the beach. National Museum of Tanzania and Little Theatre are cultural highlights, and some of the area's activities can be experienced at Zanzibar Ferry Terminal and Port of Dar es Salaam. Spend some time exploring the area's activities, including safari tours, golfing and golf lessons.
Popular Location

What's nearby

  • Dar es Salaam International Conference Centre - 3 min walk
  • Julius Nyerere International Conference Centre - 9 min walk
  • National Museum of Tanzania - 12 min walk
  • Atiman House - 15 min walk
  • Zanzibar Ferry Terminal - 19 min walk

Getting around

  • Dar Es Salaam Central Station - 20 min walk
  • Dar es Salaam (DAR-Julius Nyerere Intl.) - 10 min drive

Restaurants

  • Jahazi Restaurant — 1 min walk
  • Serengeti — 1 min walk
  • Akemi Revolving Restaurant - 4 min walk
  • High Spirit Rooftop Bar - 6 min walk
  • The Alcove - 8 min walk

About this property

Dar Es Salaam Serena Hotel

Luxury Dar es Salaam hotel in Kivukoni with 2 restaurants
Along with 2 restaurants, this hotel has an outdoor pool and a health club. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 230 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests can also appreciate conveniences like sitting areas and coffee makers.
Dar Es Salaam Serena Hotel offers 230 forms of accommodation with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Dar es Salaam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Windsurfing

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Conference space (13121 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from midnight - 2:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TZS 60685 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: TZS 104175.00 per vehicle (one-way)
  • Rollaway bed fee: TZS 60685 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Dar Es Salaam Hotel
Dar Es Salaam Hotel Serena
Dar Es Salaam Serena
Dar Es Salaam Serena Hotel
Hotel Serena Dar Es Salaam
Serena Dar Es Salaam
Serena Dar Es Salaam Hotel
Serena Hotel Dar Es Salaam
Dar Es Salaam Serena
Dar Es Salaam Serena Hotel Hotel
Dar Es Salaam Serena Hotel Dar es Salaam
Dar Es Salaam Serena Hotel Hotel Dar es Salaam

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 87 out of 212 reviews
5 - Excellent 41%
Rating 4 - Good. 89 out of 212 reviews
4 - Good 42%
Rating 3 - Okay. 22 out of 212 reviews
3 - Okay 10%
Rating 2 - Poor. 11 out of 212 reviews
2 - Poor 5%
Rating 1 - Terrible. 3 out of 212 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

4.7/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Employee were awesome. Superb services. The manager called me by name and was helpful.
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/5 Poor

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The property has beautiful detail oriented structure, with access to beautiful large lawn, greenery, golf course, and even the ocean. During our stay we realized that the building has a large crack visible from the pool area. This was a little worrisome to notice. For someone coming up from humble beginnings, felt somewhat unwelcomed, maybe because we had been requesting for a fresh mask (which we were advised over the phone would be available) since arrival. Cleanliness was a major issue as well. Complaints were communicated, and we await feedback. Perhaps an unfortunate experience, certainly very disappointing, terrifying (cleanliness being prerogative in the viral pandemic), and heartbreaking even. On a positive note, there are still good people in this institution who will listen and accommodate their guests. During our stay, we felt that the receptionists were perhaps the best people to communicate with, and they'd go out of their way to help and support anything that was needed to be done. Food has always been amazing here, and their chef is a star for a fact. He does not just intrigue the taste-buds, but is an amazing, empathethic human being as well, with much love for this institution, and goes out of his way to help people no matter what. My mother and I would profoundly like to thank their reception team, and this super chef from this hotel :) without them, we'd probably have left earlier than we did.
Stayed 3 nights in Jul 2020

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
Hotel needs renovation badly. Rooms are outdated. no difference between standard and executive rooms. Bfast was same for 3 days. Not worth the price , we can get better hotels in Dar for lesser the price.
Stayed 3 nights in Feb 2020

4/5 Good

Stayed 1 night in Feb 2020