Exterior

Reviews of Comfort Suites North Dallas

2.5 out of 5
Comfort Suites North Dallas
13165 Central Expressway, Dallas, TX

Reviews

7.6

Good

Rating 10 - Excellent. 240 out of 665 reviews" "
Rating 8 - Good. 209 out of 665 reviews" "
Rating 6 - Okay. 110 out of 665 reviews" "
Rating 4 - Poor. 46 out of 665 reviews" "
Rating 2 - Terrible. 60 out of 665 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Apr 2024

10/10 Excellent

Samantha

Business traveller
Liked: Staff & service
I only had 3 issues; 1. the bath tub was full of hair, 2. the sheet had a stain on it which indicated to me that it was never changed from previous customer, & it made me quite uncomfortable, and 3. when I went to breakfast at 9am practically everything was done (this 3rd point I didn’t mind too much, but the other 2 was high on my list). 1 and 2 totally turned me off
Stayed 1 night in Apr 2024
Response from Susan on 16 Apr 2024
I am sorry to hear you had some issues during your stay with us. I have passed on the issues to the correct departments so the issues can get fixed. I do hope you will stay with us again.

10/10 Excellent

Bessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and room was very nice!
Stayed 2 nights in Apr 2024
Response from Susan on 16 Apr 2024
Thank you. We are glad you had a great time with us.

6/10 Okay

Bridget

Liked: Staff & service
Its an older property. Area is very congested and lots of traffic.
Stayed 1 night in Apr 2024
Response from Susan on 16 Apr 2024
Yes we are an older building. We are at the intersection of 2 major highways. We do try to keep the hotel in nice condition and we are going to be doing upgrades within this year.

2/10 Terrible

Tyrell

Disliked: Cleanliness, property conditions & facilities
Not clean! Bes bugs and roaches. Told staff but they were already aware and did nothing. Left same day!
Stayed 2 nights in Feb 2024
Response from Susan on 17 Feb 2024
I am very sorry about the issues you had during your stay and we did have the room looked at and no bedbugs were found nor has there been any in past. You did stay one night and left the next morning. I do hope you will stay with us again.

10/10 Excellent

Larrry

Liked: Staff & service, property conditions & facilities
Little bit old but okay
Stayed 1 night in Jan 2024

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, room comfort
Good place
A good place to stay, easy to get to clean, looks a little worn, but a good breakfast. It is right off 75 so there will be a little traffic noise,but a good place anyway.
Stayed 1 night in Jan 2024

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Property conditions & facilities
The First Room had a roach..the one we moved to was actually not bad for the price..it was a little dated...but the sofa bed had zip ties holding up tue bottom structure...had to get some from the front desk...because my feet dropped down about 6 inches without them..well my mom ended up sleeping on the sofa bed..and the mattress was nothing but springs and very uncomfortable...the indoor pool was cold and dirty..had stuff floating on top..the hall had a smell..the breakfast was decent..the front desk staff..two in particular were nice but were unprofessional in thier speech and cussed in front of my young children..which i didnt appreciate..there were some sketch looking people in the parking lot and one starred us down until he had our attention and then asked for money...but i have stayed at worse
Stayed 2 nights in Jan 2024

10/10 Excellent

Chavez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Journalist
King suite was perfect for my visit. Plenty of space and very clean. Hotel clerk with the nose ring had the best customer service ever!! I apologize for not remembering your name. Forgive me. Recommending friends and family here!! Thank you
Stayed 1 night in Jan 2024
Response from Susan on 9 Jan 2024
Thank you for letting us know how your stay was and the front desk name was TIffany.

2/10 Terrible

Heather Jo

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful smell in the elevator! Never saw housekeeping or even offered the option. The hotel is run down and breakfast leaves much to be desired!
Stayed 4 nights in Jan 2024
Response from Susan on 9 Jan 2024
I am very sorry about the issues during your stay. We do offer housekeeping on the 2nd day of your stay and you may also request it if needed.

6/10 Okay

jorden

Stayed 1 night in Dec 2023
Response from Susan on 9 Jan 2024
Thank you

6/10 Okay

David, Longview

Travelled with family and small children
Liked: Amenities
It was a peaceful night, beds were very comfortable to sleep. Appreciated that the bathroom had plenty of towels that were soft. Loved the adjustable temperature in the room.
Stayed 1 night in Dec 2023
Response from Susan on 9 Jan 2024
We loved hearing about your stay with us and do hope you chose to stay with us again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious and clean.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

JACLYN C

Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was Nice and Professional, my Best friend and I had a Ball there.I recommend this facility to anyone. We will be Back ..
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Kimberly

Stayed 1 night in Nov 2023
Response from Susan on 9 Jan 2024
Thank you

8/10 Good

Latrena

Stayed 2 nights in Nov 2023
Response from Susan on 9 Jan 2024
Thank you

8/10 Good

Devlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Chad

Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Let me begin by saying the front desk staff is AMAZING. So efficient. So wonderful. So welcoming. The sheets and towels were SO CLEAN and crisp and wonderful. The breakfast was GREAT and area was CLEAN! But the armchair and couch in the room were too dirty and broken down to sit on. It definitely needs a shampoo and I can’t imagine having someone sleep on it or the pullout. The parking was FREE but really could have been better lit. If you’re a woman traveling alone or with small kids I don’t recommend.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel; recommended.
This hotel has everything you need; microwave, fridge, clean towels, lots of hot water and a good breakfast including sausages, scrambled eggs and waffles. We found nothing to criticise.
Stayed 3 nights in Sep 2023
Response from Sophia CSR on 16 Oct 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Ranee

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I needed to be.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

iderimo

Very clean accommodation. Friendly staff I recommend this property. Cheers.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Lijia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room smelled terrible. I had to wore a mask during sleeping. I won't book the hotel anymore
Stayed 1 night in Aug 2023
Response from Sophia CSR on 5 Sept 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 5 Sept 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Inderdeep, Seattle

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Right from the time we entered the property there was a very strong smell in the air from the super old carpets and moisture and mold trapped in them. The disposable plates provided for breakfast could barely hold a tiny muffin. Only person nice in the staff was the breakfast kitchen lady.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 31 Aug 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed
Stayed 3 nights in Jul 2023
Response from Sophia CSR on 17 Jul 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Yemisrach

Travelled with family
Disliked: Staff & service, property conditions & facilities
Smile bad in the room . It had mold smile to it .
Stayed 4 nights in Jul 2023
Response from Sophia CSR on 12 Jul 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Patrick

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Average facilities in need of update
Stayed 1 night in Jul 2023
Response from Sophia CSR on 7 Jul 2023
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

6/10 Okay

Daniel

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly, but room was dated and cleanliness could have been improved. Air conditioner functioned poorly throughout our stay.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 7 Jul 2023
Hi Daniel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our friendly staff and apologize for any inconveniences you experienced during your visit. We sincerely apologize for the dated appearance of your room and any cleanliness issues you encountered. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our housekeeping team, and we will take immediate steps to address the areas that require improvement. Regarding the air conditioner, we apologize for the inconvenience caused by its poor functionality. We understand how important a comfortable temperature is for a pleasant stay, and we regret that we were unable to provide you with the desired level of cooling. We have alerted our maintenance team to thoroughly inspect and rectify the issue to prevent any future occurrences. At our hotel, guest satisfaction is our top priority, and we appreciate your valuable feedback, as it helps us identify areas where we can enhance our services. We would like to assure you that your concerns are being taken seriously, and we will work diligently to make necessary improvements to provide a better experience for our guests.

2/10 Terrible

Adam

Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Edna

Stayed 3 nights in Jun 2023
Response from Sophia CSR on 5 Jul 2023
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Good

Jeronimo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Okay

Claw

Liked: Staff & service
Our first night, they give us a room that smell like smoke. It’s smell so bad and I’m currently pregnant. I couldn’t sleep. I open the window and it doesn’t work. The next day the staff give us another room that was much better. The staff was friendly.
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 3 Jul 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

IVAN, RAVENSDALE

Stayed 1 night in Jun 2023
Response from Sophia CSR on 20 Jul 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Jazzmen

Stayed 1 night in Jun 2023
Response from Sophia CSR on 18 Jul 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

amal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
What i liked is the convenience of been close to everything. What i didn't liked : The room smells like fish smell, you can feel the moisture in the carpet and the smell is horrible, smells very bad . the bathroom door dosen't close, i called front desk and let them know, they said they will fix it. I never heard from them again. I wouldn't recommend this Comfort Suites at Dallas.
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 19 Jun 2023
Hello,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2023
Response from Sophia CSR on 12 Jun 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay would definitely recommend
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 5 Jun 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

JOE

Liked: Cleanliness, staff & service
The property is ok. Elivator needs attention. Staff excellent. Room had a smell. Decent for the price.
Stayed 1 night in May 2023
Response from Sophia CSR on 31 May 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Casemia

During check in it was an argument with customer and employees police was mentioned
Stayed 1 night in May 2023
Response from Sophia CSR on 29 May 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Roberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the front desk was very friendly and helpful and thanks for everything he did for me!
Stayed 1 night in May 2023
Response from Sophia CSR on 29 May 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Good property.
Stayed 2 nights in May 2023
Response from Sophia CSR on 22 May 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Bennett

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms smelled bad
Stayed 1 night in May 2023
Response from Sophia CSR on 22 May 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Stanley

Stayed 5 nights in Apr 2023
Response from Sophia CSR on 22 May 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.