Dear Mr Nola Begg, First of all, we would like to appology for our mistake service that making you have bad experience while you stay with us. We hope you can accept our appology and give us a time for improving our service day by day. Secondly, We would like to explain our mistake that make you feel our hotel is dirty and lazy staff. As my customer service position we understand our behave and service is a way that making customer happy when stay in our hotel. The bar on rooftop was on a way fixing and changing for opening spa and massage service, so that maybe a litle dirty when you coming on swimming but i will make sure this problem will be not happen again in the future. Moreover, FOR the room service will be delay on 3.30pm because the housekeeping was knock your door in the morning for cleaning but you was sleeping. So they keeping running their job for cleaning another room until you wake-up. We do not make sure the room will be cleaning at exactly time but we will making sure your room will be cleaning everyday. We think you was missunderstand for us for making you think we are lazy cleaning your room. But we are not. Hope you can understanding our explain and happy with our appology. I believe this problem will be our experience for improving our service in the future. Thank you so much for your review. I Amber.

Thank you for your review. Hope we have another chance for serving you again.

Thank you for your comment. Hope we have a chance for serving you again

Thank you so much for your review. For the problem that you mention to us we will tell our Manager for disscussing and talk with housekeeping staff about this. I would like to say sorry about this problem that you feel when stay with us and this porblem will not happen anymore in the future

Thank you so much for your review!!!!

Thank you so much for your review. We will try to fix our problem that you mentioned to us. Actually, many resraurant and shop near by us but maybe our receptionist was busy at that time and forget to mention it to you. This is our problem. We will talk with our staff about this and will not let this problem happen in the next time. Secondly, on the rooftop was on the way to repaired for our new opening massage so, this have a bit messy that our receptionist was not mention to you when you check-in. We will make sure the information will be inform to our next guest that helping the guest understand our situation at this time. Lastly, Thank you so much for your point that help us improving our service in the future.

소중한, 우리는 귀하의 휴가에 저희 호텔을 선택해 주셔서 감사합니다. 첫째, 우리는 당신의 경험에 불행하거나 불만을 품게 만드는 우리의 실수에 대한 사과를 원합니다. 귀하의 서비스 중단을 위해, 우리는 당신의 오해를 다시금 우리 직원과 이야기 할 것이고 우리는 미래에 우리의 서비스를 개선 할 것입니다.   둘째로, 우리는 레스토랑의 에어컨이 원격지에 있다는 사실을 알려 드리고 싶습니다. 리모컨은 식당 직원 만 사용할 수있는 곳이기 때문에 귀하가 어떤 장소에서 행복하지 않은 경우 직원에게 도움을 요청할 수 있습니다. . 공유 경험에 감사드립니다. 호박색

Thank you for your review!!!! Hope we have the chance for serving you again

Thank you for your review. Hope we have a chance for serving you again

Thank you for your review!!! Hope we have another chance for serving you again

Dear, i would like to say thank you for your reviewing . we will check our corridor more carefully next time. we would like to appology about this problem. in additional, while you spending time with us, we also still have quite chinese hences, that make you feel uncomfortable about their culture. Hope you can understanding our standing. Hope we have another time for serving you in next time.

Thank you for you review. We hope to see u again soon.

Dear, We would like to know what you are unhappy or disappoited about our hotel. So we will know about our mistake and try to improving in our services.

Thank you for your review. Hope we have another chance to meet you again.

Thank you for your comment. we will improve our cleaning in room and public.

Thank you for your review!!!

Thank you so much for your review in our hotel. Your good review will make us have more energy to work better in the future.

Thank you for your feedback and hope we will meet you soon in the future.

Dear Mr Ham Seok Jun, Thank you for your feedback.Ritzy Boutique Hotel staffs are happy to receive your positive comments about the hotel.This will motivate us to strive to develop and improve the quality of our services, We look forward to continuing to serve you and your family for your upcoming stay in Da Nang. We wish you and your family health, joy and happiness. Thanks and best regard.