Royal Suite Room - Hot Combo | Minibar, in-room safe, desk, blackout curtains
Check availability

Reviews of Dalat Palace Heritage Hotel

5 out of 5
Dalat Palace Heritage Hotel
02 Tran Phu Street, Da Lat, Lam Dong

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 195 reviews" "
Rating 8 - Good. 53 out of 195 reviews" "
Rating 6 - Okay. 17 out of 195 reviews" "
Rating 4 - Poor. 9 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, ornate, first-class hotel. The room furnishings are high quality. The service is also high quality. It's about a 5-minute walk to the lake and seven minutes to the night market.
Stayed 3 nights in Feb 2024
Response from Nhi on 8 Mar 2024
Thank you so much for your review! We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer. Once again, thank you for your patronage, and we look forward to serving you again in the future.

10/10 Excellent

Phillip

Stayed 1 night in Feb 2024
Response from Nhi on 22 Mar 2024
Thank you so much for your review! We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer. Once again, thank you for your patronage, and we look forward to serving you again in the future.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel but great place to relax, enjoy beautiful view and let your mind took you back to period where the King lived in this city. Great experience.
Stayed 2 nights in Feb 2024
Response from Nhi on 25 Feb 2024
Thank you so much for your review! We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer. Once again, thank you for your patronage, and we look forward to serving you again in the future.

10/10 Excellent

PHUONG THAO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on top of the hill with a wonderful view of Xuân Huong lake. The property has lush greenery with flowers in bloom! Excellent breakfast buffet and afternoon tea! The room was very spacious with balcony! Our room was a little noisy and so they gave us a complimentary upgrade! We stayed here for 5 nights and looking forward to stay here again on our next trip!
Stayed 5 nights in Nov 2023
Response from Nhi on 30 Nov 2023
Thank you so much for your review!We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer.Once again, thank you for your patronage, and we look forward to serving you again in the future.

10/10 Excellent

PHUONG THAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nhi on 25 Dec 2023
Thank you so much for your review!We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer.Once again, thank you for your patronage, and we look forward to serving you again in the future.

10/10 Excellent

JIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good as before.
Stayed 2 nights in Aug 2023
Response from Nhi on 9 Nov 2023
Thank you so much for your review!We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer.Once again, thank you for your patronage, and we look forward to serving you again in the future.

10/10 Excellent

JIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still as good as before
Still as good as before.
Stayed 2 nights in Aug 2023
Response from Nhi on 9 Nov 2023
Thank you so much for your review!We would like to take a moment to express our sincere gratitude for choosing us. We take great pride in providing high-quality products and services to our valued customer.Once again, thank you for your patronage, and we look forward to serving you again in the future.

8/10 Good

TuanKhanh

Travelled with family
Liked: Cleanliness, staff & service
Location: 5/5 Hotel is in a great location with a superb view of the lake. Room: 4/5 We stayed in the wing that was built in 2017. However, due to poor maintenance, it seemed to have degraded much more than its age. The rooms are nicely decorated and large. The wooden doors and windows with plantation style shutter doors is a nice touch. General Areas: 3/5 The hotel has great potential and must have been very nice many years ago. But due to lack of maintenance or poor repair works, it made the hotel look more like a 3-star hotel. You can see areas where they sloppy fixed the marble steps or duct taped things. Services: 3/5 Services is a key area for improvement. The staff is nice but lacks proper training. They seemed very stiff and did not smile much. It’s definitely a lack of good management issue. Our room came with afternoon tea and sweets. While the cakes/cookies section was extensive, they limited us to ONE free coffee or tea per person. Really? A 5-star hotel? Breakfast: 4/5 There is a decent selection of breakfast items. However, it was not as tasty as many other hotels/resorts we stayed at in Asia.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water pressure isn’t great, gym need a rubber ant-slip mat, tile floor is supper slippery. Doors& windows need soundproofing
Stayed 5 nights in Mar 2023

10/10 Excellent

John

Stayed 3 nights in Feb 2023

6/10 Okay

Tom, clackamas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

Tien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Elizer Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel can make it better if they want to
Booked 2 rooms of the same value but 1 room was smaller. Could have been better if they gave us the traverse rooms which was available. The kids room were not open also which kids looked up to.
Stayed 3 nights in Feb 2021

4/10 Poor

Thi xuan yen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and quality for luxury heritage hotel
Not so good if you compare with the amount which you spent
Stayed 3 nights in Jun 2020
Response from With best regards. on 30 Jun 2020
Dear Yen, Thank you for choosing to stay with us in Da Lat and for taking you precious time to post your review. We regret that we couldn't meet your expectation during your stay this time. We look forward to having a chance to host you back so that we can recover the shortcomings of your last visit.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from With best regards. on 22 Feb 2020
Dear Tammy, Thank you so much for staying with us. Your feedback is appreciated! We look forward to welcoming you back at our hotel in the near future.

8/10 Good

Gabriella, Hastings

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a beautiful location overlooking the lake. The rooms are large and airy and have a grand bathroom. Plenty of hot water and spacious. There was a problem during our stay (3 nights) with a motorbike at the bottom of the grand drive with attached loud speaker advertising from 8am to 6pm daily. The short and very noisy text was on a continuous loop. The hotel staff were unable to deal with this as the motorbike was not on their land. For a luxury hotel ( and its guests )this noise pollution is a serious problem. The location gives easy access to the lake and old town, watch out though as you cross the road, motorbikes comes from all directions, perhaps the hotel could ask one of the very many staff to help elderly or infirm guests over the road ? This doesn’t detract from the overall charm of the hotel or the good intentions from the staff.
Stayed 3 nights in Feb 2020
Response from With best regards. on 22 Feb 2020
Dear Gabriella, Thank you very much for your comments on our hotel and its facilities and services. We are delighted to read that you were most satisfied with our hotel, in terms of the location, the room and the view. Knowing that you left with such a good impression is our biggest reward. Your suggestion about the helping guests would surely be taken into consideration. We look forward to welcoming you back in a very near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from With best regards. on 28 Jan 2020
Dear Guest, Thank you very much for your review. We are delighted to read that you were most satisfied with our hotel. Knowing that you left with such a good impression is our biggest reward. We look forward to welcoming you back in a very near future.

8/10 Good

Wong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is central, can walk around. Good view of the lake
Stayed 1 night in Nov 2019
Response from With Best regards. on 18 Nov 2019
Dear Wong, Thank you so much for your comments on our hotel. We are delighted to read that you were most satisfied with our hotel, in terms of the location and the view. Knowing that you left with such a good impression is our biggest reward. We look forward to welcoming you back in a very near future.

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from With best regards. on 6 Nov 2019
Dear Valued Guest, Thank you so much for staying with us. Your review is highly appreciated! We look forward to welcoming you at back our future in a near future.

10/10 Excellent

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
One of the best hotels in town.Old time charming.Very very friendly staffs.
Stayed 2 nights in Aug 2019
Response from With best regards. on 20 Aug 2019
Dear JIA, Thank you very much for your comments on our hotel and its facilities and services. We are delighted to read that you were most satisfied with our hotel, especially our staff. Knowing that you left with such a good impression is our biggest reward. We look forward to welcoming you back in a very near future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dalat revisited
We totally enjoyed our stay
Stayed 3 nights in Jul 2019
Response from With best regards. on 22 Jul 2019
Dear Frank, Thank you so much for staying with us. Your feedback is highly appreciated! We look forward to welcoming you back at our hotel in a near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but the bed is too soft and need to change new one
Stayed 2 nights in Jul 2019
Response from With best regards. on 22 Jul 2019
Dear Guests, Thank you so much for staying with us. Your feedback is highly appreciated! Please be advised that all of your comments on facilities have been well noted. We look forward to welcoming you back at our hotel in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from With best regards. on 20 Jul 2019
Dear Guests, Thank you so much for staying with us. Your review is highly appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the French influences and the Vietnamese culture and chemistry.
Stayed 2 nights in Jun 2019
Response from With best regards. on 1 Jul 2019
Dear Guest, Thank you so much for staying with us! Your feedback is highly appreciated. We look forward to welcoming you back at our hotel in a near future.

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had nice day and very satisfy in your Hotel. It is very historical building with excellent maintenance . But mechanical system for example ,water system was not so good , specially drainage system is not satisfy .
Stayed 2 nights in Jun 2019
Response from With best regards. on 20 Jun 2019
Dear Takashi, Thank you very much for your comments on our hotel and its facilities and services. We are delighted to read that you were almost satisfied with our hotel. However, we regret that we couldn't meet your expectation during your stay this time because of some facilities. But kindly be advised that all of your comments on facilities have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for showers...did not like the night staff in restaurant wait wait .went to kitchen to finally get some to wait on me ...not attentive Howevermorning breakfast buffet and staff excellant
Stayed 3 nights in Feb 2019
Response from With best regards. on 26 Feb 2019
Dear Guest, Thank you for taking your valued time to post your review. We do apologize for the inconvenience with your stay at Dalat Palace Heritage Hotel because of the water and the staff. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future and we hope that your next experience will surpass the previous one.

10/10 Excellent

A_t, Nainital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely experience. The staff was amazing and courteous. The hotel's location is perfect and the hotel is very beautiful. The rooms were very comfortable as well.I would totally recommend you to stay in this hotel.
Stayed 2 nights in Nov 2018
Response from Vi Canh (Mr.) on 3 Dec 2018
Dear Sir, Thank you very much for your comments on our hotel and its facilities and services. We are delighted to read that you were most satisfied with our hotel, in terms of the location, the room and the staff. Knowing that you left with such a good impression is our biggest reward. We look forward to welcoming you back in a very near future.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Hotel for Kings and Queens
My wife and I stayed two nights at the hotel. The hotel looked very much like it was when I stayed there as a kid with my parents in early 1970’s. I must admit that the decor of this old and grand hotel is still suitable for Kings and Queens nowadays as my wife was in awe. Our lake view room presents us a picturesque scenery right in front of our windows. The view gave us an illusion that we were in Alpine Europe. The breakfast, high tea and dinner were all excellent in food and services. Nevertheless, there were a few silly incidents that reminded us we were still in a developing socialist country. First, when we find out that our room ‘s central window could not be closed securely, we called the handy man to fix it for us. He brought along a dinner fork instead of a proper screw driver. Hence, it took him a little while to fix the window. Second, we wanted to exchange a USD100 note for Vietnam Dong in the afternoon of a Saturday, the front desk staff initially told us that they ran out of VND. Then, I told him that I would have to go to another 5 Star hotel nearby to exchange it. Then, they told me to wait since they can arrange to bring some VND from a hotel nearby. Lastly there was this 1940’s Citron of France parking in front of the hotel’s doorsteps. The car was probably restored as an antique car years ago but now, it has been slowly rusting away to be junked. No wonder as I have been confirmed that this grand hotel is now managed by the government instead of Sofitel.
Stayed 2 nights in Oct 2018
Response from Vi Canh (Mr.) on 1 Nov 2018
Dear Mr. Jim, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review our hotel. We are delighted to read that you were most satisfied with the breakfast, the dinner and the view from the room. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future and we hope that your next experience will surpass the previous one. With best regards.

8/10 Good

Chang Moo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a good view
the place is the best hotel in town. great view, cozy bar with nice live music, good breakfast buffet. a bit downside are water temperature (up and down by itself), mediocre english and services by staffs, and run-down mattress.
Stayed 4 nights in Oct 2018
Response from Vi Canh (Mr.) on 16 Oct 2018
Dear Chang, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Expedia. We are delighted to know that you love our hotel facilities such as the view, the bar, the breakfast... However, we regret that we couldn't meet your expectation during your stay this time because of the water system and the service. But kindly be advised that all of your comments on facilities have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. With best regards.

10/10 Excellent

AnthonyL, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located to the Dalat market and lake, this hotel had a very colonial feel complete with uniformed porter, maids, and a classic roadster parked up front. Breakfast buffet was excellent and well worth the extra cost. Walking distance to the lake to ride the swan boats. In the morning, be sure to walk to the Da Lat market across the street to take in all the beautiful and fragrant flowers.
Stayed 2 nights in Jun 2018
Response from Vi Canh (Mr.) on 10 Sept 2018
Dear Anthony, Thank you so much for staying with us. We are very delighted to know that you love our hotel as well as our service. Your feedback is very important. for us to improve our service so we can serve you better. We look forward to having a chance to welcoming you back at our hotel in a near future. With best regards.

6/10 Okay

ms.wilai, BKK

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Excellent location only.
The pillow was not clean enough. The receptionist in main building was not helpful enough and no showing
Stayed 2 nights in Aug 2018
Response from Vi Canh (Mr.) on 6 Sept 2018
Dear Wilai, Thank you so much for staying with us. Please accept our apologies for the problems you had encountered. We cannot change what happened and we sincerely apologize for that. Moreover, we really appreciate your constructive comment and we look forward to having a chance to host you back so that we could recover the shortcomings of your last visit. Once again, thank you for your taking care and sharing.

2/10 Terrible

Paul, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sew is broken and smell very bad make my kids sick
Stayed 3 nights in Jun 2018
Response from Vi Canh (Mr.) on 21 Aug 2018
Dear Paul, Thank you for taking your valued time to post your review on Expedia. We do apologize for the inconvenience caused to you. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future and we hope that your next experience will surpass the previous one. With best regards.

10/10 Excellent

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Old time charming.Perfect location.Great view.
Stayed 2 nights in Aug 2018
Response from Vi Canh (Mr.) on 13 Aug 2018
Dear Jia, Thank you so much for booking with us. We are delighted to know that you enjoyed your stay with us. Your review is highly appreciated! With best regards.

8/10 Good

Tommy, Melbourne

Liked: Cleanliness, room comfort
Good Location, Nice Hotel
This Hotel is very good location. it is right in the city but very privacy. it has a nice view and very convenience. it is about 100 years old but well maintaining, clean very presented. staff is very friendly and nice. However, some need more training and more staff. We arrived at hotel in the raining evening without any helps as bell boys were not in the front. However, they were supporting us a lots during our stay. Some staff were very helpful some did not know what to do. Breakfast is fine but we had been asked to wait outside as no more table. that is something the manager should think about it.
Stayed 4 nights in Jul 2018
Response from Vi Canh (Mr.) on 5 Aug 2018
Dear Mr. Tommy, Thank you so much for taking your time to post your review on Expedia. We are delighted to know that you love the design, the location of our hotel. However, we do apologize for the inconvenience caused to you. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future and we hope that your next experience will surpass the previous one. With best regards.

4/10 Poor

Paul, Washington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC is not working and sew broken smell very bad
AC is not working in room 120 and sew is broken smell very bad in the room 129. Manager is a lair and a professional at all. He told me he fix the AC remotely. The AC is old and not even high tech or modern. How can he fixed it remotely and still not working got three nights. They try to fix it every days but they could get any cool air out.
Stayed 3 nights in Jun 2018
Response from Vi Canh (Mr.) on 7 Jul 2018
Dear Mr. Paul, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Expedia. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Management are renovating the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we do apologize for the inconvenience caused to you. We look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. With best regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed.
The palace is in need of a makeover. Although the hotel itself is in decent shape, the rooms are tired and uncomfortable. The mattress in my room was literally hard as a rock. The hotel is aware but they won’t pay the money. The grounds are expansive and well maintained.
Stayed 3 nights in Jun 2018
Response from Vi Canh (Mr.) on 3 Jul 2018
Dear Valued Guest, Thank you for taking your valued time to post your review on Tripadvisor. Thank you so much for staying with us. We do apologize for the inconvenience caused to you. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future and we hope that your next experience will surpass the previous one. With best regards.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2018
Response from Vi Canh (Mr.) on 21 Jun 2018
Dear Valued Guest, Thank you so much for staying with us. Your feedback is highly appreciated! With best regards.

10/10 Excellent

Ha, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Place To Stay in Dalat
We stayed at Dalat Palace hotel mid last December. Both of our rooms were very clean, spacious, and lovely with a beautiful French architecture and interior decor. The hotel also has a well maintained garden landscape with spectacular hill view. I really love the hotel's breakfast restaurant for its fancy but relaxing setting, offering a stunning view of the floral garden, Xuan Huong river, the mountains and even part of the city. We also came to this warm, cozy bar restaurant to enjoy a few drinks with live piano music at night. The hotel is located right in downtown Dalat, just a few minutes walk to Dalat market and Xuan Huong lake. It's also just 6' walk to a big supermarket so it's very convenient to get snacks, drinks or food. It's easy to call taxis as they'll just pick you up right in front of the hotel lobby. Hotel staffs are very friendly and helpful. We'd definitely stay here if we come to Dalat next time.
Stayed 3 nights in Dec 2017
Response from Vi Canh (Mr.) on 21 Jun 2018
Dear Ha, Thank you so much for staying with us! We are delighted to know that you enjoyed your stay with us. Your feedback is very important to us, we value and appreciate your compliments, suggestions in order to improve our services so we can serve you better. We look forward to welcoming you back at our hotel in a not distance future. With best regards.

8/10 Good

Gentry, California, USA

Liked: Cleanliness, staff & service, room comfort
The old building was kind of dirty and smelly. The shower water was terrible. The water temperature changes from cold to very hot and hot to cold and I couldn’t adjusted so they gave me a different room after I threatened to leave the hotel. The new building is beautiful but the water pressure is very low. It takes forever to take a shower because the water is dripping instead of flowing.
Stayed 6 nights in Apr 2018
Response from Vi Canh (Mr.) on 8 May 2018
Dear Mr. Gentry, Thank you so much for your feedback about our service. We apologize for the inconvenience caused to you. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future so we can fix these problems. With best regards.

6/10 Okay

Cyn, Singapore

Liked: Cleanliness, staff & service
Journey to the past
Nice hotel for an experience of its past grandeur but will not stay again as we expected a higher standard. Hotel has no lifts for seniors. We happened to visit during Tet holidays which was a mistake. It was overcrowded. Rooms are decent but not excellent. The first room we had did not have a shower, only a long bath which was quite dangerous for seniors. Toiletries was not replenished every day. Rooms also had no air-con. We opened the windows and mosquitoes came in the room. We managed to get a change in the rooms only after most of the guests had gone home. I guess for a one time stay it was ok. The hotel was beautifully furnished with fresh lilies everywhere and French decor. The view overlooking the terrace was also very nice.
Stayed 3 nights in Feb 2018
Response from Vi Canh (Mr.) on 4 Apr 2018
Dear Cyn, Thank you so much for choosing to stay with us in Da Lat and for taking you precious time to review our service. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. With best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and comfortable
Stayed 2 nights in Jan 2018
Response from Vi Canh (Mr.) on 17 Jan 2018
Dear Valued Guest, Thank you so much for staying with us. Your feedback is highly appreciated and will help us to improve our ability to serve you and other guests in the future. With best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great heritage place
The place is great location and historic building. Our room nice and good space but not what we booked with lake & city view. We had two room with city view only and did ask the staff to check but no answer.
Stayed 3 nights in Oct 2017

10/10 Excellent

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Denise, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stately hotel
All staff were excellent and went out of their way to be helpful and polite, a really pleasant change to some hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful heritage hotel
This hotel is perfect for people who love heritage luxury royal style. It s a very old hotel was build in 1922. It has been maintained very well, kept in as much as everything being used there. Restaurant is beautiful but food is normal. Mini pub with live music is a plus. Karaoke rooms is awesome. Has the best view of Ho Xuan Huong lake.
Response from Nguyen Van Hoang Anh (Mr.) on 13 Mar 2017
Thank you so much for your feedback! We tried our best to made our guest have a memorable time. We are looking forward to welcome you come back to stay in our hotel next time.

6/10 Okay

revivit

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Beautifull externally but terrible rooms
We stayed for 2 nights within a month long trip in which we stayed in 5 stars hotels. This hotel should be 3 stars at best it was the worse hotel we stayed in. Beautiful impressive grounds and reception area. Amazingly decorated for christmas and the building is stunning. This are the good points, bad points outweigh the good ones; bedroom was small and cramped very old (not antic) cheap furniture , very small old bath, no proper shower, leaked when we used it and ok if you are 1.5 meters tall.

8/10 Good

Hai, Chicago, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Views
Great staff. Very helpful and friendly. Breakfast was wonderful. Room was large and airy. The balcony was not quite up to the standard of the hotel, though.
Response from Hoang Anh Nguyen Van on 16 Nov 2016
Thank you so much for your review! We are trying our best to make our guest feel comfortable, you review will help us to do it better!

10/10 Excellent

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

AC, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Still mostly grand hotel
Room is spacious, and ours had a delightful view of the lake. Staff were professional if slightly reserved. It is an old and once grand hotel that, for me, still has charm. More understated than opulent, I became more appreciative of it over the 3 days stay.

6/10 Okay

Huan San Jose, California USA

Liked: Staff & service
Disliked: Property conditions & facilities
Old classic look but it needs lots of improvement
Pro: We arrived at Da Lat when I was raining on and off. From the outside, the hotel has a classic colonial look and feel... Cuz it was built in 1920's... I was very impressed with the lobby and the appearance of the hotel... The lobby's fire place and furniture were very unique ... Very cool... Hotel staffs and uniforms were pretty awesome and cool as the same time... I felt like I was in a 1920's Classic movies.... Staffs were very friendly and helpful... They tried extremely hard to please guests and very polite... The breakfast was included with our stay... The food was okay... But again the staffs were extremely friendly and caring. Con: We checked into the room on the 3rd flood... The hallway was not well lit... And because of the old decor... It looked kinda creepy and scary... The room had the view of the lake in front of the hotel... Everything in the hotel was from 1920's decors... Bed was comfortable... The decors were very cool with the classic feel... However, all the cool things about the hotel ended there... Issues: The water from the shower came out cold for a few seconds and got really hot a few seconds later... The shower's curtain did not work correctly, which allowed the water to escape all over the floor... We called but they were unable to fix the water issue.. And moved us to another room the next night... The cold and hot water issue was solved but the flashing water onto the floor was still the same... I would not recommend this hotel
Hallway scary
Very cool real classic
Awesome view