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"I found the overall experience to be extremely disappointing from start to finish. What should have been a seamless stay turned into a series of ongoing inconveniences—from difficulties at check-in, to challenges securing restaurant reservations, to excessive delays even when attempting to obtain a simple drink, which is particularly concerning for an all-inclusive property. Additionally, much of the staff appeared unhelpful, and at times, outright discourteous and unaccommodating. This lack of hospitality significantly detracted from the experience. Most concerning, both my companion and I became ill with what appeared to be food poisoning during our stay, raising serious concerns about food safety and quality standards. Given the premium price point, I had anticipated a far higher level of service, organization, and overall guest care. Unfortunately, the experience fell well below expectations and did not reflect the value paid."

"Very beautiful property and almost everyone was kind except for one slim female bartender with the big fake curly ponytail. She never acknowledged us once at the bar no matter where we sat. I could never see her name bar to get her name but I’ll be back and I’ll get it next time. The best highlight of this property is the bartender Aisha(could spell it differently)!!!! She was theeeee absolute best staff member on the property. Very kind and courteous and super attentive!!! 10/10 for her. She works at Rendezvous. My room was super impressive and incredibly spacious!!!! Loved my stay!"

"The property is beautiful. Had a tremendous amount of ants in my room. "

"Please note that the resort is in the middle of expanding. With that I must acknowledge not hearing and construction noise. I stayed in at The Ridge. It was amazing, views gorgeous, lay out perfect "

"I reserved an ocean view room through Hotels.com, and during the booking process I was offered a paid upgrade to a master room that was advertised with a Roman-style bathtub, which was the main reason I agreed to pay an additional $400. However, upon arrival, the room I received did not have a bathtub at all. When I raised this issue with the hotel, I was told that the photographs shown online were not accurate, and they insisted I was in the correct upgraded room. This left me paying an extra $400 for a feature that did not exist. When I requested a proper correction, I was offered an alternative room, but the condition of that room was unacceptable and far below expectations. Overall, this was a very disappointing experience, as I feel I was misled by inaccurate advertising and did not receive the upgraded experience I paid for."

"Very nice resort with private beach. Used the fitness center in the morning, had the breakfast buffet at the pen, and enjoyed laying out by the beach. "

"The pools and bars were nice, sometimes really slow. The main buffet was actually surprisingly good with a wide variety of foods. Wish the hours were a little more convenient, but it was ok. There are spots on the resort that could use some attention (missing tiles in the pool etc), but overall we had a great time. "

"Beautiful hotel friendly staff"

"Breakfast and Restaurant food was excellent and great staff. Including Lobby . Very good restaurants and stores nearby "