Cuenca Hotel Guide - Luxury Hotels in Cuenca, Ecuador

Customer service is impecable, I am ecuadorian, and sadly I have to say, ecuadorian customer service does not exist, but their service is just beyond expectations. Rooms are clean beds are comfty and they have a good size. Food was great as well, but the place keeps it's colonial architecture as their ghosts, beautiful place

We arrived one day early hoping to change our reservation. Gustavos was more than accommodating. Additionally, he and the staff were extremely helpful. (Calling taxis, making restaurant reservations, returning home when we forgot our key, etc) My sons and I were there over the Christmas holiday and although it was also a holiday for the locals and staff, our needs were well met and graciously at that. We will definitely recommend and stay again.

Fantastic experience ! Hotel staff very friendly and helpful

First of all....if you are driving and you arrive on the evening, get ready for ridiculous travel. Big disappointment with respect to parking. Shows included, but it is NOT ONSITE! It's about five blocks away. It's just not practical....they should work on getting a valet service. We lucked out with local street parking....but you purchase parking cards. The hotel does have georgeous old French influence from the original owners. Beautiful old wood beams etc. we stayed on the top floor. But noticed ligh leaking through all the beams in the morning. They could go through 10 tubes of caulking to patch it up.......And they should because it detracts from the rest of the fine bathroom tile work and beautiful creaking staircases. Would recommend as ideal if you're coming in by taxi. Breakfast was very good, fresh fruits and juice and they made special accommodation for ,y wife. Staff experience ranged from 3-5...average to excellent,

I have spent the past nine months traveling and living throughout Ecuador. I can say Hosteria Campana Caballo is the premiere destination for anyone coming to Ecuador who appreciates fine food, great accommodations, unbelievable scenery, and serenity.

Great location. Poor access due to street construction

Staff went above and beyond to help with our travel needs. The room was clean and comfortable. The location is in the heart of the historic district.

The hotel is located next to a stadium and only 15 minutes away from the airport. The room we reserved was extremely clean. It has 360º view of Cuenca; no other hotel in town can beat the view! If you are looking for a hacienda or an old (converted) mansion, this hotel is not for you! It has elevator service to every floor (there are some hotels in town without elevator or service to some floors). As expected at all hotels in Ecuador, the staff is amiable and wonderful. It has a nice restaurant with limited menu, if you want to have a snack after a long flight. For a fancy dinner, you may need to go to Casa Alonso, Tiesto's or El Jardín. There are hotels with higher ratings in Cuenca, but this offers the best value for your money. Zahir 360º will not disappoint (but you need to choose a room with panoramic view).

Nice old hotel, great locatiom close to Parque Calderon