Title: Casa Firenza Reviews, Deals & Photos 2026 - Expedia.co.uk

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# Casa Firenza

Guests can enjoy spa services for relaxation or explore downtown attractions, all while staying conveniently close to their temporary home.

## Photo gallery for Casa Firenza

![Interior detail - Casa Firenza (Cuenca)](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/acfc1a71.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Deluxe Studio Suite, Multiple Beds, City View | Premium bedding, minibar, in-room safe, individually decorated - Casa Firenza (Cuenca)](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/33c3809a.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Deluxe Studio Suite, Multiple Beds, City View | Premium bedding, minibar, in-room safe, individually decorated - Casa Firenza (Cuenca)](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/7ce34f8d.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated - Casa Firenza (Cuenca)](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/8d7f12ef.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Front of property - Casa Firenza (Cuenca)](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/86c46212.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Casa Firenza offers luxury in Downtown Cuenca's heart. Travelers unwind with hot stone massages, dine at two on-site restaurants, or enjoy drinks at either bar. The hotel provides free WiFi throughout and complimentary coffee and tea in the lobby for added convenience.

## Reviews

9.2

Wonderful

## Popular amenities

- Breakfast included
- Parking included
- Free Wi-Fi
- Restaurant
- Business services
- Bar

£102

6 Apr - 7 Apr

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## Room options

All rooms

1 bed

2 beds

Showing 4 of 4 rooms

### View all photos for Standard Room, 1 Queen Bed

![Standard Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/69a3f63a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 1 Queen Bed

- 258 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Deluxe Studio Suite, Multiple Beds, City View

![Deluxe Studio Suite, Multiple Beds, City View | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/cee9b920.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Studio Suite, Multiple Beds, City View

10.0

Exceptional

1 review

- City view
- 861 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Queen Bed

### View all photos for Comfort Double Room, 2 Queen Beds

![Comfort Double Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/55b64917.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Comfort Double Room, 2 Queen Beds

10.0

Exceptional

1 review

- 344 sq ft
- 1 bedroom
- Sleeps 4
- 2 Queen Beds

### View all photos for Deluxe Room, 1 Queen Bed

![Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/89000000/88310000/88300600/88300564/86234945.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room, 1 Queen Bed

- 366 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed

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## About the area

Located in Downtown Cuenca neighbourhood, Casa Firenza is connected to a railway/underground station. El Cajas National Park and Calderon Park reflect the area's natural beauty and area attractions include Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca. Spend some time exploring the area's activities, including hot springs. [Visit our Cuenca travel guide](https://www.expedia.co.uk/Cuenca.dx932)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.89708%2C-79.00396&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=A-ndJso89uzFO9LUpyWxfdn1mAQ=)

Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101

### What's nearby

- ![Santo Domingo church at night, as seen from a rooftop on Park Calderon](https://images.trvl-media.com/place/6175552/9bcf9fe9-9e4b-4d0e-9ecc-fa69b9550479.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Calderon Park  
1 min walk \- 0.1 miles
- ![Aerial View of New Cathedral in center of Cuenca, Ecuador](https://images.trvl-media.com/place/6112456/a27c6d4d-db0c-4e5e-9cf4-7ada53dc7647.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
New Cathedral of Cuenca  
2 min walk \- 0.1 miles
- ![Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba](https://images.trvl-media.com/place/553248621532375170/c61299f3-9c52-4a7e-a1d1-7b694ee80745.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Río Tomebamba & Calle Larga  
9 min walk \- 0.5 miles
- San Sebastian Plaza  
10 min walk \- 0.6 miles
- Alejandro Serrano Aguilar Stadium  
15 min walk \- 0.8 miles

### Getting around

- 14n - Antonio Borrero Station  
3 min walk
- Gaspar Sangurima Tram Station  
9 min walk
- Cuenca (CUE-Mariscal Lamar)  
11 min drive

### Restaurants

- Nevius Coffee Rooftop  
4 min walk
- Chocolateria Dos Chorreras  
2 min walk
- Angelus by Tutto Freddo  
1 min walk
- Negroni  
1 min walk
- Raymipampa  
1 min walk

## About this property

### Casa Firenza

Hotel located in Downtown Cuenca 

Free cooked-to-order breakfast, a free daily manager's reception and a coffee shop/cafe are just a few of the amenities provided at Casa Firenza. Enjoy a meal at the two on-site restaurants. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. 

Other perks include: 

- Free self-parking
- A computer station, luggage storage and a 24-hour front desk
- Tour/ticket information, concierge services and a lift

Room features 

All guest rooms are individually decorated, and include comforts, such as premium bedding and heated floors, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. 

Other conveniences in all rooms include: 

- Rainfall showers, hairdryers and shampoo
- Smart TVs with Netflix, streaming services and premium channels
- Wardrobes/cupboards, heated floors and eco-friendly cleaning products

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## Property amenities

### Internet

- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi and wired internet

### Parking and transport

- Height restrictions apply for on-site parking
- Free 24-hour offsite parking within 600 metres; reservations required
- Offsite parking; reservations required
- Onsite parking available only on request
- Free secured, covered self parking on site
- Limited on-site self parking
- Onsite parking options include a garage

### Food and drink

- Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
- 2 bars/lounges
- 2 restaurants
- A coffee shop/cafe
- Free daily manager's reception
- Snack bar/deli

### Family friendly

- Laundry facilities
- Snack bar/deli

### Conveniences

- 24-hour front desk
- Guidebooks
- Laundry facilities
- Luggage storage

### Guest services

- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance

### Business services

- Computer station

### Spa

- In-room massages

### Accessibility

- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Handrails in hallways
- Handrails in stairways
- Hardwood flooring in room
- Lift
- Stair-free path to entrance
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant

### More

- Designated smoking areas

## Room amenities

### Bedroom

- Blackout drapes
- Premium bedding

### Bathroom

- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower
- Slippers
- Soap
- Toilet paper
- Towels provided

### Entertainment

- Netflix
- Pay films
- Smart TV with premium satellite channels
- Streaming services

### Food and drink

- Chef service
- Cleaning supplies
- Coffee/tea maker
- Electric kettle
- Espresso maker
- Free bottled water
- Minibar
- Restaurant dining guides

### More

- Cleaning products are eco-friendly
- Computer monitor
- Desk
- Electrical adapters
- Heated floor
- Heating
- Individual decor
- Iron/ironing board on request
- Laptop workspace
- Laptop-compatible safe
- Mobile key entry
- Printer
- Window screens

## Policies

### Check-in

Check-in start time: 3:00 PM; check-in end time: anytime 

Minimum check-in age - 18 

### Check-out

Check-out before noon

### Special check-in instructions

Front desk staff will greet guests on arrival at the property 

Information provided by the property may be translated using automated translation tools 

### Access methods

Staffed front desk

### Pets

No pets or service animals allowed

### Children and extra beds

Children are welcome

### Payment types at the property

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: 

- Deposit: USD 100 per accommodation, per stay
- You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property. 

### You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. 

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges 

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash 

Noise-free guestrooms cannot be guaranteed

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

### We should mention

No pets and no service animals are allowed at this property

Parking height restrictions apply

### Property is also known as

Casa Firenza Hotel

Casa Firenza Cuenca

Casa Firenza Hotel Cuenca

## Frequently asked questions

### Is Casa Firenza pet-friendly?

### How much does it cost to stay at Casa Firenza?

### How much is parking at Casa Firenza?

### What time is check-in at Casa Firenza?

### What time is check-out at Casa Firenza?

### Where is Casa Firenza located?

## Have a question?

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## Reviews

## Casa Firenza Reviews

9.2

### Wonderful

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines)

### 10

Cleanliness

### 9.4

Amenities

### 9.2

Staff & service

### 9.4

Property conditions & facilities

10 - Excellent

15

8 - Good

2

6 - Okay

1

4 - Poor

0

2 - Terrible

1

## Reviews

Verified

### 10/10 Excellent

#### Raun Kahlil

20 Mar 2026

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed in the Presidential Suite, and it was amazing!! The suit was as good as it gets, the hotel itself was gorgeous, terrific service, wonderful restaurant, and PERFECT location. 

##### Raun Kahlil

Stayed 2 nights in Mar 2026

Verified

### 10/10 Excellent

#### Vladimir

10 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Good restaurant, service is great, restaurant is amazing, a bit slow breakfast

##### Vladimir

Stayed 1 night in Jun 2025

Verified

### 10/10 Excellent

#### Randy

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful. 

##### Randy

Stayed 2 nights in Oct 2024

Verified

### 6/10 Okay

#### Fabian

23 Mar 2025

Liked: Cleanliness, staff & service

Disliked: Room comfort

The room where I was very small and smell food the kitchen was below all the rooms

##### Fabian

Stayed 3 nights in Mar 2025

Verified

### 8/10 Good

#### Romel

24 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La ubicación es excelente, porque está en el centro de la ciudad Todo lo tiene cercano

##### Romel

Stayed 2 nights in Mar 2026

Verified

### 10/10 Excellent

#### Lymari

16 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The perfect selection. Restaurants, Heladerías, frente a Parque Calderon y Catedral. Cerca de todo. Excelente servicio, limpieza y atención. 200%. 

##### Lymari

Stayed 2 nights in Feb 2026

Verified

### 10/10 Excellent

#### Carlos

6 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien, gran servicio. 

##### Carlos

Stayed 1 night in Sep 2025

Verified

### 8/10 Good

#### Paul

10 Jan 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...

##### Paul

Verified

### 10/10 Excellent

#### LIZARDO

25 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre 

##### LIZARDO

Stayed 3 nights in Aug 2023

Verified

### 10/10 Excellent

#### Santiago

7 Jul 2023

Muy recomendado el hotel, por su ubicación, instalaciones y servicio! 

##### Santiago

Stayed 1 night in Jul 2023

Verified

### 10/10 Excellent

#### christian

22 Sept 2025

##### christian

Stayed 1 night in Aug 2025

Verified

### 10/10 Excellent

#### Andrea

14 Sept 2025

##### Andrea

Stayed 2 nights in Aug 2025

Verified

### 10/10 Excellent

#### Eduardo A.

28 Dec 2024

##### Eduardo A.

Stayed 3 nights in Dec 2024

Verified

### 2/10 Terrible

#### Jose

14 Aug 2023

Liked: Cleanliness, property conditions & facilities

##### Jose

Stayed 2 nights in Aug 2023

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