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"Brilliant location, extremely clean, friendly helpful staff. Great value for money. Good size rooms.. will definitely stay again"

"Excellent location, very nice hotel."

"Staff was friendly, great location. Nice bar and breakfast dining. Only complaint is dirty room-carpet and couch stains, ripped curtains with cigarette burns. No room amenities-very basic."

"Smooth check in, lovely staff and comfortable room / bed. Perfect location for Belfast and as a solo female traveller I felt incredible safe."

"Best breakfast "

"Staff were really friendly and helpful even when they brought me a meal I didn’t order. There were signs saying they had a major refurbish. Not in the room I was given they hadn’t. Room 708 carpet was filthy the surfaces were peeling off the furniture. The shower door is broken. I had two tv’s but no remote control. There is a kitchen area but I couldn’t use anything and wash it up cos there were no tea towels. I admit I didn’t complain but that’s cos I was there for one night. If it had been more I would have said something. Definitely NOT worth the money they charge for the room."

"Staff at reception very nice; Can't say anything about the bar or breakfast, because I did not avail of them"

"The hotel was very close to the city centre. Hotel was clean and tidy and served our needs. Beds were very comfortable. Staff were very efficient and helpful."

"Lovely stay overall at a beautiful hotel in a great location. Our room was very clean and spacious with great amenities, and a turn-down service. The bar was a real highlight with live music, delicious cosmopolitans, great service and a lovely atmosphere. Unfortunately, roadworks outside hit a pipe during our stay, which affected the water supply. This meant we couldn’t shower on the last day, and by the following morning the water had run out completely so the toilet would not flush either. I appreciate this was outside of the hotel’s control, but it did impact what was otherwise a relaxing stay. Bottled water was available, although we had to request extra rather than it being offered proactively. We did receive 15% off the bill as a goodwill gesture, which was appreciated, though only after I raised it. Not the hotel’s fault, but it did spoil an otherwise lovely stay, hence the reduction from five stars to four."