This hotel treats their guests exceptionally. We arrived late but were checked in efficiently and the hotel prepared 4 meals consisting of salad, goats cheese and meat etc with bread. Drinks were readily available. After eating this our cases were loaded into the minibus and we were taken to our spacious ground floor room (2 bedrooms and 2 bathrooms) and a lovely view of the mountains. We had a slight problem activating the air conditioning so I rang reception within 10 mins of arriving and a member of maintenance came straight back (it was just because the window was open that's all) but he came straight back out immediately to rectify this for us.
Breakfast is 7.30 until 10am and then continental continues from 10am until 11am so there is plenty of choice for everyone from fresh fruit, cereals, croissants to cooked breakfasts.
Lunch is 12.30 until approximately 2.30pm but even after this food was still available and drinks were always available. Not much queuing either to say it was August. The evening meal had plenty of choice, was hot and of good quality.
The reception staff were helpful. There were 4 pools including the waterpark and no queues for the slides which my children and I really enjoyed. There is also a lazy river which husband enjoyed!
The cleaners came every day but Sunday and were helpful and friendly folding our pyjamas and bringing free water. Also a free 15min massage is provided and the staff in the spa are lovely.
Pros: I liked the way that nothing was too much trouble. There was entertainment on throughout the day in the pool or football/volleyball/darts etc.
Cons: The evening entertainment was not really beneficial to us as it wasn't in English but I'm sure if you had little children they would still enjoy it.
Location: There are some lovely tavernas and shops just outside the hotel. They are reasonably priced and we had a trip to Albania one day.