The hotel staff was exceptional… They were in quick and close communication with us before I stay and throughout the stay. The apartment/hotel well, within a 10 minute walk to all the popular points of interest and right next-door to a coffee shop that opens around 8 AM with great food and coffee! If you have a car, getting to the hotel is very tricky with very narrow roads, but we got lucky and found a space right by the entrance. That may not be the case for everyone. It is definitely a city for walking versus using a car. The bathroom was very clean, with toiletries, etc. Our only complaint is the bed was a little hard since it was more of a pullout couch style, and there was some mold on the wall by the window. Otherwise, we thought the hotel was exceptional!

This was the first time we were traveling to Portugal and we decided to stay at Eurostars Universal Lisboa due to cleanliness and location. The hotel was near a train station and a fairly large shopping mall. It wasn't as close to the downtown area or the major tourist sites but the big aquarium is also nearby. It was about 10 min car ride to downtown so not a big deal and it meant we were away from major crowds or noise. The room was clean and well lit due to the large windows. The shower was bright and large with a rain shower which was amazing. I do wish the room had was more desk space and a dedicated area for the suite case rather than a narrow closet suite case stool. If you're traveling with more than a carry-on for two people, it will feel a little cramped. The large windows were nice but not super well sound-proofed given we could hear cars driving by and any loud people/vehicles really clearly. The rooftop pool bar area was really nice, but the pool is pretty small so don't expect to do more than a nice float. There is a fitness facility as well. The staff were very friendly and nice. The front desk staff were very lovely and the cleaning crew were also very lovely. We had some confusion when the bar staff told us that the restaurant opened at 7:30PM for dinner but there was an event booked so when we arrived at 7:30PM, we were told we couldn't eat there. I would recommend this hotel for weekend travellers who don't mind not being in downtown.

Great central location