Daily buffet breakfast (EUR 18 per person)
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Reviews of Kasino Hotel

Kasino Hotel
Kaiser-Wilhelm-Allee 3, Leverkusen, NW

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 219 reviews" "
Rating 8 - Good. 79 out of 219 reviews" "
Rating 6 - Okay. 18 out of 219 reviews" "
Rating 4 - Poor. 6 out of 219 reviews" "
Rating 2 - Terrible. 3 out of 219 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iryna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice people, very clean
Stayed 3 nights in Jan 2024
Response from Rezeptionsteam on 27 Feb 2024
Dear guest, thank you very much for your positive feedback and criticism. We are pleased that you had a pleasant stay in our house and that we were able to convince you of our service. We look forward to welcoming you again soon.Your reception team

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from M.H on 1 Jan 2024
Lieber Gast vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Wir würden uns freuen, Sie bald erneut bei uns begrüßen zu dürfen. Ihr Rezeptionsteam

4/10 Poor

Rita

Business traveller
The property had an overbooking so the same evening I was told that they could not accomodate me. Expedia relocated me and found me an alternative hotel very quickly and saved my night. But the staff at the hotel wasn't helpful at all.
Stayed 1 night in Jun 2023

8/10 Good

Patrick

Stayed 1 night in Apr 2023
Response from Rezeptionsteam on 25 Jun 2023
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Wir würden uns freuen Sie bald erneut bei uns begrüßen zu dürfen. Ihr Rezeptionsteam

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kasino is always very welcoming and the service always excellent. They could update and broaden their food offerings and availability to accommodate a broader clientele. I get tired of eating there after a day or two and there is nothing else nearby.
Stayed 3 nights in Dec 2019
Response from Rezeptionsteam on 21 Dec 2019
Dear guest, thanks for your Feedback which helps us to get better and better each day. We will think about your comment. We hope to welcome you again in our Kasino Hotel, your reception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building, and very comfortable stay. Very good breakfast. Nice restaurant downstairs for dinner, although a bit pricey.
Stayed 3 nights in Sep 2019
Response from Rezeption on 11 Nov 2019
Dear guest, thanks for your excellent Feedback. We are glad you had a good stay in our house and would be happy welcoming you again in our Kasino Hotel. Your reception

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel .... clean friendly and a great bar... no just 10 mins on the train into central Köln
Stayed 2 nights in Sep 2019
Response from Rezeption on 24 Sept 2019
Dear Wayne, thanks a lot for your positive Feedback. We give our best to have our guests a great stay in our Superior Kasino Hotel. Hope to see you soon Your reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Very modern rooms, extremely delighted by shower water pressure.
Stayed 2 nights in Aug 2019
Response from Your Receptionteam on 28 Aug 2019
Dear guest, thank you very much for your very positiv feedback. We are looking forward to welcome you back as soon as possible.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summerjam weekender break
The rooms was very clean and comfortable, the staff on reception and the breakfast staff couldn’t help you enough,I would definitely recommend this hotel for a great stay and would definitely come and stay again
Stayed 2 nights in Jul 2019
Response from Your reception team on 23 Jul 2019
Dear Angela, we are very grateful for you great comment. We are happy that you enjoy your stay in our Kasino Hotel Leverkusen and we are looking forward to welcome you as soon as possible.

10/10 Excellent

MAVIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean n spacious. Staff is friendly n helpful. Breakfast is good.
Stayed 2 nights in May 2019
Response from Kasino Hotel on 29 May 2019
Dear Mavis, thank you for your great feedback and we hope we can welcome you back in our Kasino Hotel in leverkusen as soon as possible. Sincerly. your reception team.

8/10 Good

Michael

😒😒😒😒
The hotel was ok however needs overhauling, one of the restaurants was like school dinners with everybody from local businesses using it as a canteen, and the other was mediocre and expensive with a limited menu, would not stay again.
Stayed 1 night in May 2019
Response from Kasino Hotel on 29 May 2019
Dear Michael, the canteen is a restaurant for the company employes at the chempark. It is much cheaper and we offer meals for each employes. Our restaurant "Zum Löwen" offer international food and meet from around the world. It is an a la carte restaurant with usual prices. We are sorry that you did not enjoy a meal in our restaurant. Sincerly, your reception team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Quirky, unusual place. Clean and comfortable. Well located for visiting Bayer.
Stayed 1 night in Feb 2019
Response from Your reception on 2 Mar 2019
Dear guest, thank you for your positive Feedback. We're glad you had a good time.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for chempark
Had a single bed, instead of a double. Breakfast was average. WiFi is awful - 1mb connection. Otherwise great hotel with friendly staff and a good restaurant for evening meals
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Well known place, I was there 2 years before in the city I grow up in the 80th. There are some changes which are OK but can be better, parking meanwhile is 18€ per day and the house keeping will be effected by an outsourcing company. Staff in general (with one exception) is very friendly and helpful. The own restaurant in basement "Der Löwe" has a great service and a traditional selection of food. Friendly atmosphere and nice style. Rooms has a good size and equipped with all needed things. My suggestion maybe to offer also coffee maker. Breakfast offers a good selection of everything and the service will help you as much as you need. Thanks for hosting and see you again next time.
Stayed 5 nights in Dec 2018
Response from Your reception team on 31 Dec 2018
Dear Guest, at the weekend we offer the parking for EUR 8 per day. Especially our rooms offer a high degree of spaciousness and our housekeeping always strives to maintain the cleanliness of our house at a high level.We are pleased that you have felt comfortable in our Superior Kasino Hotel: Best regards

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cologne Classic
This hotel is in the perfect location, right next to the cathedral, train station, and several great restaurants. The hotel is very well maintained but the rooms are showing their age except for the all marble bathrooms. It is like walking back in time - when only the rich traveled. The breakfast buffet even had champaign.
Stayed 2 nights in Oct 2018

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for business stay but nothing else nearby
I stayed for a business trip 1 night, and because it was near to my meeting I booked this hotel. The hotel was very nice, I was given a large room/suite, huge bedroom with large desk which was more than I needed, however it had just a single bed in it, looked tiny in that huge room surely they could have just put in a double. The room was under the roof top floor very nice but hot, the aircon I don;t think worked. But you could open the window wide which was good, however then I had the smell from the kitchen in the morning! There are no restaurants nearby other than the hotel's own which has a very limited menu, french style, you have to take the bus or taxi.
Stayed 1 night in Aug 2018

6/10 Okay

Emilia

8/10 Good

Io, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable historic hotel!
I am a picky traveler -- I often change rooms if I don't like the first one. I had to do this after checking in at the Kasino because the front desk was incorrect that my (first) room had a bathtub. They were able to give me a different room. I'm not taking off points for this as the desk person walked with me to the second room to make sure it met my approval. It felt like she was going the extra mile (or kilometer, haha) in customer service. I really liked the second room! It was charming, comfortable, and had a thoughtful design. The only bad experience at this hotel: when I placed my room service order for dinner that night, they didn't handle my gluten-free request well. Communication was scrambled and they gave me a dish with flour (gluten) in it. They called me after delivery to give me warning and correct the situation (which was good). But I was hungry and exhausted after an overseas flight plus train to Leverkusen, and would have been better for the mistake to not happen in the first place. Anyway, overall I recommend this hotel and the staff was very friendly, just a heads-up about room service.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel rooms could use a renovation hotel,comfortable and very clean just outdated
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Peter, thank you very much for your nice Feedback. We are looking Forward to welcome you in our Kasino Hotel as soon as possible.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for people who work for Bayer
It is tailored for people who work for Bayer- so it was great for me: Close proximity, nice room size, great breakfast so altogether, an ideal option for those of us who work for Bayer.
Response from General Manager on 2 Jan 2017
Dear guest, thank you for your positive feedback. We hope you enjoyed your stay in our kasino hotel leverkusen. We are looking foward to welcome you back as soon as possible. sincerly your reception team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel! Friendly staff and rooms are of very high standard! First class! Well recommended!!

8/10 Good

khaled, Cambrigde UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
very pleasant hotel. Breakfast wasn't great.

8/10 Good

Renate, Malvern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at the Kasino
I arrived just before midnight and was very warmly greeted by the man at the desk. The room was very spacious, even though, as I'd requested a single room, there was only a single bed but that was quite comfortable and adequate for a single night stay. The showerroom was very nice. Unfortunately there was no opportunity to make a hot drink in the room, only the mini bar, which I declined. The breakfast in the morning was very nice with a good offering of Bread and Rolls and Fillings.

10/10 Excellent

ERNA, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel for families and couples.
The most comfortable hotel room I had in my life, lots of closet and shelf space. The bathroom also had many shelves behind and next to the mirror and the toilet was separate from the bathroom. We were given lots of towels every day without requesting them, the room was also kept very clean. The hotel deserves 5 stars, but since the hotel does not have 24 hour room service I give it 4 1/2 stars.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Geschmackvoll renoviertes historisches Gebäude des Traditionsunternehmens Bayer
Stayed 1 night in Mar 2024
Response from Ihr Rezeptionsteam on 23 Mar 2024
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass es Ihnen bei uns gefallen hat und wir Ihnen eine schöne Zeit in unserem Hause bereiten konnten. Wir würden uns freuen, Sie bald erneut bei uns begrüßen zu dürfen.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel und exzellenter Service. Bei Frühstück ist noch etwas Luft nach oben.
Stayed 2 nights in Feb 2024
Response from Rezeptionsteam on 27 Feb 2024
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Es freut uns, dass wir Sie von unseren hohen Standards und unserem exzellenten Service überzeugen konnten. Sollten Sie Wünsche oder Anregungen haben, im Thema Frühstück oder sonstigem, geben Sie uns gerne Bescheid.

10/10 Excellent

Dominique Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wahrscheinlich eines der besten Hotel in dem wir je waren! 👌
Stayed 1 night in Feb 2024
Response from Rezeptionsteam on 27 Feb 2024
Sehr geehrter Gast, vielen herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, Sie in diesem Maße von uns überzeugt zu haben und Ihnen den wahrscheinlich besten Aufenthalt in einem Hotel zu bescheren. Wir von der Rezeption, sowie unsere Kolleginnen und Kollegen aus dem Service, Housekeeping und Küche geben uns tagtäglich die größte Mühe, unseren Gästen eine tolle Zeit zu bescheren. Wir freuen uns, dass uns dies bei Ihnen gelungen ist. Wir würden uns freuen, Sie bald erneut bei uns begrüßen zu dürfen. Ihr Rezeptionsteam

8/10 Good

Gino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles top
Stayed 1 night in Dec 2023
Response from M.H on 1 Jan 2024
Lieber Gast,danke für Ihre Bewertung. Es ist schön, dass alles zu Ihrer Zufriedenheit war. Wir hoffen Sie bald wieder begrüßen zu dürfen.

10/10 Excellent

Ron

Stayed 1 night in Dec 2023
Response from M.H. on 1 Jan 2024
Lieber Gast, Wir bedanken uns für die schöne Bewertung.Wir hoffen Sie bald wieder bei uns als Gast begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr ruhig, sehr schön, sehr aufmerksames Personal
Stayed 1 night in Nov 2023
Response from M.H on 17 Dec 2023
Lieber Gast,wir bedanken uns herzlich für Ihre Bewertung und Ihr Feedback. Wir freuen uns, dass Sie einen schönen Aufenthalt bei uns verbracht haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience :)
Stayed 1 night in Dec 2023
Response from M.H on 17 Dec 2023
Dear Guest,thank you for your review and your great feedback.We are pleased that you enjoyed your stay at our house.We hope to welcome you soon at the Kasinohotel.Your Receptionteam

6/10 Okay

Jörn

Liked: Amenities, property conditions & facilities
Kein Hinweis zur Prüfung Alarmanlage
Stayed 1 night in Nov 2023
Response from M.H on 17 Dec 2023
Lieber Gast,danke für Ihr Feedback. Es tut uns leid, dass sie aufgrund der Alarmanlagenprüfung Ihren Aufenthalt nicht in vollen Zügen genießen konnten. Allerdings ist diese Prüfung enorm wichtig und dient der Sicherheit unserer Gäste, welche unsere absolute Priorität ist.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M.H. on 17 Dec 2023
Lieber Gast,wir bedanken uns herzlich für Ihre tolle Bewertung und wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Ihr Rezeptionsteam

8/10 Good

Andreas

Liked: Amenities
👍
Stayed 1 night in Nov 2023
Response from M.H on 17 Dec 2023
Lieber Gast,vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Angelo Dino

Travelled with partner
Liked: Amenities, property conditions & facilities
Keine Hotelbar ab 23 Uhr kein Service
Stayed 1 night in Nov 2023
Response from M.H on 17 Dec 2023
Lieber Gast,vielen Dank für Ihre Bewertung. Wir bedanken uns für Ihre Anmerkung und werden diese weitergeben.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Ihr Rezeptionsteam

4/10 Poor

Jörn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from M.H. on 17 Dec 2023
Lieber Gast,Danke für ihre Bewertung.Gerne können Sie uns schriftlich oder telefonisch mittweilen, womit Sie während Ihres Aufenthaltes nicht zufrieden waren.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

6/10 Okay

Jörn

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top Frühstück…qualitativ sehr gut 👍 das Zimmer hatte außergewöhnlich hohe technische Ausstattungen
Stayed 1 night in Nov 2023
Response from M.H on 17 Dec 2023
Lieber Gast,vielen Dank für Ihre Bewertung und Ihr tolles Feedback.Wir freuen uns sehr, dass wir Sie mit unseren Zimmern und deren Ausstattung überzeugen konnten. Schön, dass Sie auch unser reichhaltiges Frühstück in vollen Zügen genossen haben.Wir würden uns freuen Sie bald wieder bei uns zu begrüßen.Ihr Rezeptionsteam

10/10 Excellent

Patrizia

Stayed 1 night in Nov 2023
Response from M.H on 1 Jan 2024
Lieber Gast,danke für die tolle Bewertung. Wir freuen uns, dass Sie einen schönen Aufenthalt bei uns hatten.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war sehr modern und gemütlich
Stayed 1 night in Sep 2023
Response from Rezeptionsteam on 18 Oct 2023
Sehr geehrter Gast,vielen Dank für Ihre Positive Bewertung es freut uns das Sie sich bei uns wohl gefühlt haben.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war echt überrascht, denn vor vier Jahren war das Hotel Kasino noch recht altbacken. Nach der Renovierung sind die Zimmer super modern. Bequeme Betten, riesiges Bad mit toller Dusche. Auch das Personal war sehr freundlich und hilfsbereit
Stayed 2 nights in Aug 2023
Response from Rezeptionsteam on 18 Oct 2023
Sehr geehrter Gast,vielen Dank für Ihre Positive Bewertung. Wir freuen uns das Ihnen unsere Modernisierten Zimmer gefallen. Auch das Sie mit unserem Personal zufrieden waren freut uns.Wir hoffen Sie bald wieder bei uns im Haus begrüßen zu dürfen. Ihr Rezeptionsteam

10/10 Excellent

Dan

Stayed 1 night in Aug 2023

8/10 Good

Marcel, Leck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice rooms and classy hotel. You can notice the extra effort out into the hotel.
Stayed 1 night in Aug 2023
Response from Rezeptionteam on 18 Oct 2023
Dear Guest, thank you for your feedback. We are very pleased about your positive feedback.We hope to welcome you again soon.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr guter Service, Hotel unbedingt empfehlenswert
Stayed 1 night in Aug 2023
Response from Rezeptionsteam on 9 Aug 2023
Lieber Gast,vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass wir Sie mit unserem Service überzeugen könnten, und dass sie einen angenehmen Aufenthalt bei uns hatten. Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen.Ihr Rezeptionsteam

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Ihr Rezeptionsteam on 12 Aug 2023
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Es freut uns, dass wir Sie in jeder Hinsicht vom Kasinohotel überzeugen konnten. Wir würden uns freuen Sie bald erneut bei uns begrüßen zu dürfen. Ihr Rezeptionsteam