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Excelsior Hotel Ernst am Dom

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Hypo-allergenic bedding, free minibar, in-room safe
Hypo-allergenic bedding, free minibar, in-room safe
Hypo-allergenic bedding, free minibar, in-room safe
Hypo-allergenic bedding, free minibar, in-room safe

Overview of Excelsior Hotel Ernst am Dom

VIP Access

Excelsior Hotel Ernst am Dom

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationCologne Cathedral4 min walk
  • Popular LocationHohenzollern Bridge10 min walk
  • Popular LocationMediaPark14 min walk
  • AirportCologne (CGN-Cologne - Bonn)14 min drive

Choose dates to view prices

About this area

Cologne

Located in Cologne's Innenstadt neighbourhood, Excelsior Hotel Ernst am Dom is in the city centre and near a metro station. Museum Ludwig and Musical Dome are cultural highlights, and some of the area's popular attractions include Cologne Zoo and Claudius Therme. Travelling with kids? Make time for Aqualand Freizeitbad am Fuhlinger See, or head to an event or a match at LANXESS Arena. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Cologne Cathedral - 4 min walk
  • Romano-Germanic Museum - 5 min walk
  • Museum Ludwig - 7 min walk
  • Hohenzollern Bridge - 10 min walk
  • MediaPark - 14 min walk

Getting around

  • Cologne Central Station - 4 min walk
  • Appellhofplatz Breite Strasse U-Bahn - 7 min walk
  • Cologne - Bonn Airport (CGN) - 14 min drive

Restaurants

  • Hanse Stube — 1 min walk
  • Taku — 1 min walk
  • Restaurant Konrad - 3 min walk
  • Merzenich - 3 min walk
  • Starbucks - 4 min walk

About this property

Excelsior Hotel Ernst am Dom

Family-friendly Cologne hotel in Innenstadt, walk to Cologne Cathedral
2 restaurants, a fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, valet parking, coffee/tea in a common area and 24-hour room service are on-site. All 137 soundproofed rooms provide free WiFi, free wired Internet and tablet computers. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also appreciate thoughtful touches such as free minibar items and pillow menus.
Excelsior Hotel Ernst am Dom offers 137 forms of accommodation with tablet computers and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 29 per day)
  • Valet parking on site (EUR 29 per day; includes in/out privileges)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free train station pick-up shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: EUR 36 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Shopping

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • Flat-screen TV
  • Satellite channels
  • Tablet computer

Food and drink

  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Cologne. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 36 per person (approximately)
  • Airport shuttle fee: EUR 65.00 per vehicle (one-way)
  • Self-parking fee: EUR 29 per day
  • Valet parking fee: EUR 29 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.5 stars.

Property is also known as

Ernst Excelsior
Ernst Hotel
Excelsior Ernst
Excelsior Ernst Cologne
Excelsior Ernst Hotel
Excelsior Hotel Ernst am Dom
Excelsior Hotel Ernst Cologne
Hotel Ernst
Hotel Ernst Excelsior
Hotel Excelsior Ernst
Excelsior Hotel Cologne
Excelsior Hotel Ernst Leading Hotels World Cologne
Excelsior Hotel Ernst Leading Hotels World
Excelsior Ernst Leading Hotels World Cologne
Excelsior Ernst Leading Hotels World
Excelsior Ernst am Dom Cologne
Excelsior Ernst am Dom
Excelsior Hotel Ernst am Dom
Excelsior Ernst Am Dom Cologne
Excelsior Hotel Ernst am Dom Hotel
Excelsior Hotel Ernst am Dom Cologne
Excelsior Hotel Ernst am Dom Hotel Cologne

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 696 out of 874 reviews
5 - Excellent 80%
Rating 4 - Good. 135 out of 874 reviews
4 - Good 15%
Rating 3 - Okay. 20 out of 874 reviews
3 - Okay 2%
Rating 2 - Poor. 15 out of 874 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 874 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the hotel, service and food. The room was very clean and spacious. I will use again.
Stayed 1 night in Oct 2020

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to everything! Hotel superb. Not one complaint. All staff professional and friendly. Receptionist on checkin excellent. We booked a deluxe double and had been upgraded to Room 251 which was a corner room with large bay windows. Would definitely recommend this hotel to anyone staying in Cologne.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020