Ratings based on 280 verified reviews

4.7 out of 5
88% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from New York, NY

Posted 15-Mar-2019
The beach is fantastic. The service is excellent! A superb luxury beach hotel.
Comment from Hotel Management
16-Mar-2019 by The Surin Phuket , Hotel Management
Dear Valued Guest, Thank you for the fabulous comments and we are delighted to learn that you had a great stay at our beachfront retreat. Hopefully we may welcome you back in the near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by a verified traveller

Posted 30-Nov-2018
The Surin is the best beach resort hotel I have ever stayed at. The staff is incredibly friendly, courteous, and helpful, with a staff to guest ratio I would estimate to be 3 to 1, minimum. The breakfast buffet, included with the room rate, is a fabulous mix of Thai, European, and American cuisine. The attention to detail at this hotel is extraordinary, including hand crafted baskets containing coconut milk rice for breakfast and offering guests free appetizers, desserts, and non-alcoholic beverages everyday at 4:00 pm, which are actually filling enough that one may choose not to eat dinner. Turn-down service is provided, including a cute, small bag of cookies with a miniature close pin keeping the bag closed. Our hillside cottage was very private, quiet, spacious and comfortable with a modern Thai feel. The semi-private beach is one of the best in Phuket, and the hotel offers free boogie boards, stand up paddle boards, and kayaks. There are a few fish along the north and south rocks which line the bay, which may be viewed while snorkeling in the absolutely perfect turquoise colored water. The only thing I would point out is this property is not appropriate for anyone with physical limitations as there are stairs everywhere and no elevators.
Comment from Hotel Management
02-Dec-2018 by The Surin Phuket , Hotel Management
Dear Lori, Thank you for your recent visit and this fabulous review. We are thrilled to learn that you had such an amazing stay and your kind compliments will with pleasure be shared with our 240 associates. It is always motivating to receive positive feedback and we are happy to know that you appreciated the little details. We look forward to welcome you back soon! Please feel free to contact me directly for any possible assistance with your arrangements. All the best, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by a verified traveller

Posted 21-Nov-2018
Comment from Hotel Management
23-Nov-2018 by The Surin Phuket , Hotel Management
Dear Valued Guest, Thank you for the 5-star review and we are thrilled to know you had an excellent stay. We look forward to welcome you back in the hopefully near future. All the best, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by a verified traveller

Posted 12-Nov-2018
Comment from Hotel Management
16-Nov-2018 by Tanya, Hotel Management
Dear Guest, Thank you for your kind feedback and great to learn of your positive feedback. Best regards, The Surin Phuket
5 out of 5
by a verified traveller from Singapore

Posted 27-Oct-2018
The best beach holiday in Phuket (despite the stairs)
Comment from Hotel Management
31-Oct-2018 by The Surin Phuket , Hotel Management
Dear Chris, Thank you for your kind feedback and for sharing the straight forward insights of your time at our beachfront retreat with other travelers. We are delighted to know you had a splendid stay and look forward to welcome you back in the hopefully near future. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
Recommended
for Everyone
by a verified traveller

Great hotel with magnificent views

Posted 22-Oct-2018
The second time to visit The Surin. I’ll come back again!!!!
Comment from Hotel Management
23-Oct-2018 by Nichapat/Reservation Officer, Hotel Management
Thank you very much for your feed back to The Surin Phuket. we are glad to hear that you had a good time when stay with us! We look forward to welcoming you in the next further.
5 out of 5
by a verified traveller

Posted 16-Oct-2018
Comment from Hotel Management
17-Oct-2018 by The Surin Phuket , Hotel Management
Dear Valued Guest, Thank you for the 5-star review and great to know that you had a wonderful time at our beachfront retreat. We look forward to welcome you back. Best regards, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by a verified traveller

Best hotel / private beach in phuket

Posted 03-Oct-2018 on Hotels
Comment from Hotel Management
05-Oct-2018 by The Surin Phuket, Hotel Management
Dear Christopher, Thank you very much for the 5-star review and we are delighted to know that you rate us as "the best hotel" on the island. We hope we may have the pleasure to welcome you back soon. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by a verified traveller from Auckland

Posted 01-Oct-2018 on Wotif
Fantastic hotel, great beach and amazing staff. Just a small issue with plastics floating in the sea, which the hotel can only do a very certain amount about. Overall great resort experience, highly recommend.
Comment from Hotel Management
05-Oct-2018 by The Surin Phuket, Hotel Management
Dear Angeline, Thank you for the wonderful review and a delight to know that you thoroughly enjoyed your time at our beachfront resort. Especially in green season, with winds blowing in from the open ocean, the sea pollution is a serious challenge and our team is trying hard to keep up with the garbage which is washed ashore. We thank you for your kind understanding. We look forward to welcome you back during your next trip to Thailand. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by a verified traveller

普吉自驾

Posted 23-Sep-2018 on Hotels
住的滨海别墅,打开窗就是私人沙滩和大海,晚上也可以听到海浪的声音,私密性也很好,无可挑剔。 海浪有点大,不推荐下海游泳,沙滩上有小螃蟹和寄居蟹,拍个照就好,也不要打扰这些小动物。 酒店工作人员的服务态度超级好,需要什么帮助打个电话到前台就好了,每天也有不同的活动让你参加,基本上真的不用出门。 早餐除了一般的自助还有额外的菜单可以单独点,算是很有细节的一个地方吧。 最值得推荐的是酒店的Spa,服务态度、手法、细节,全满分。 至于剩下的,免费minibar,免费红酒,免费鸡尾酒,免费Spa... 这个算是我其中一个常驻酒店吧~ 来普吉就认准他了。
Comment from Hotel Management
27-Sep-2018 by Tanya, Hotel Management
Dear Ziyu, Thank you for your kind feedback and great to learn of your positive review, we will share with our entire team. We look forward to welcoming you and continuing to meet your expectations. Best regards, The Surin Phuket