Ratings based on 1,630 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Chesterfield

Trump

Posted 23-May-2017
Pros: Beautiful place that is not yet run down completely like most hotels.
Cons: Attention to detail in the rooms.
we paid for a updated room which was nice but the lack of detail to repairs is evident, fireplace glass loose and ready to fall out, loose dishwasher handle, ripped back of chair. We asked to replace our dirty wine glasses and coffee mugs and they were not.
5 out of 5
Recommended
for Everyone
by A verified traveller from FL

Posted 22-May-2017
Pros: There is nothing I did not like.
Location: The hotel is located right off the river walk. Close proximity to the loop, restaurants, theatre, shopping. Mr. Trump chose well with this location.
The staff was very friendly and upgraded my room when I arrived at the hotel. I had planned on just dropping my bags but was allowed to check in at 9:00am because my room was available. The hotel is high quality; everything one would expect from a Trump location. The rooms are spotless, quiet and extremely comfortable. I often travel to Chicago and will stay at this hotel on all future visits. Each morning when I returned from my run I was welcomed back by the outdoor staff with a cold water bottle, a smile and a friendly inquiry on how well I had run. I highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Nice location

Posted 20-May-2017
Trump is located at the river side right at the heart Of city within reach of magnificent mile , and tourist Attraction , nice city view and good facility
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly and accomadating

Posted 17-May-2017
Great stay beautiful facility, staff warm and providing
4 out of 5
Recommended
for Couples
by A verified traveller

Hiccups

Posted 10-May-2017
Pros: The room was large and comfortable, perfect, as was the view. The position is ideal being effectively in the middle of the Magnificent Mile.
Cons: Detail irritants. No significant issues.
Location: Ideal to go shopping, boat trips, bus tours, visit loop area and museums. All in easy walking distance.
Coffee/tea not always replenished. Cups too small for tea. Only one bar of soap until we asked for more. Had to ask several times for the bath to be cleaned - it was a bit scummy. Also refused access to terrace area by an unpleasant little man. I only wanted to take some photos!! The Conciege service was second to none. They couldn't do enough for us and it was consistently reliable. Free local courtesy car was a bonus which served us well. Otherwise all the staff were particularly friendly, polite and helpful. The room was large and comfortable perfect, as was the view. The position is ideal being effectively in the middle of the Magnificent Mile.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

A beautiful place. Truly a first class hotel.

Posted 08-May-2017
It was an excellent experience. Everything is top notch quality. Made me feel special and like a VIP. They pay attention to small details. Truly an amazing experience to have five star treatment.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-May-2017
Staff is awesome and helpful. Maximized our stay being there
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent hotel and staff. will go back!

Posted 29-Apr-2017
excellent hotel and staff. beautiful view, great location, nothing to improve. will definitely go back!
5 out of 5
Recommended
for Everyone
by A verified traveller from iowa

birthday getaway

Posted 26-Apr-2017
Pros: exceptional customer service
Location: Within walking distance to parks, restaurants, shopping and theaters
Exceptional personalized customer service, warm towels on arrival, chocolates delivered to room for birthday, slippers and water for turn down service, greeted by name, even offered water for car trip home
5 out of 5
Recommended
for Everyone
by A verified traveller

FANCY !!! super friendly staffs

Posted 24-Apr-2017
Pros: Fancy
Cons: Check In area is small...
Location: Perfect location for Chicago downtown for entertainment or business
Great mirror TV on bathroom. Amazing. Even small pool on 14th floor but GREAT view