Wonderful hotel but ameniteies are budgeted.
t is a beautiful building with amazing staff! Everyone was efficient, attentive and not "tip hungry". We stayed at the junior suite and it was fabulous although the bathroom was a little wanting. A fully equipped kitchen (sub zero appliances nonetheless) and a 65inch led tv with pillow menu included.
My minor issue was again the bathroom. The tub is quite small and the stopper kept failing on us. Someone was sent within ten minutes but to keep calling each time it happens became tiresome. The sink was a bit too small and the amenities were not refilled adequately daily. I have very long, thick hair and we need a container and half so my husband can shampoo too. When we called in, we were told it's a set per room per day. I offered to purchase since I was in the middle of my shower, but they said I have to call the spa about that. Needless to say, I had to go down to the spa and use their shower instead. I was quite unhappy. But for an expensive room, I thought an extra bottle of shampoo and conditioner each day wouldn't be too much to ask.
The spa services, albeit expensive, seemed truly worth it for the kind of attention to detail and spa facilities you get.
Other redeeming factors -- they surprised me with a birthday cake to my room late in the afternoon and that made my day! We also were able to use their luxury car service that they offer for drop offs. Great service!
Will book here again but bringing my own shampoo, soap and conditioner next time.