Ratings based on 1,150 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

キッチン完備のラグジュアリーホテル

Posted 30-Aug-2015
やはり連泊すると食べたくなる白米。 ホテルには和朝食もありますが おかゆを食べたくなると思い、日本からお米を持参して行きました。 キッチンにはお鍋もあり大正解。 バスルームも日本スタイルで 快適に宿泊いたしました。
5 out of 5
Recommended
for Everyone
by A verified traveller

Best in Chicago

Posted 29-Aug-2015
Location: Walk to Art Museum. Magnificent mile right out the door. Right on the river. Best piece of real estate in Chicago.
Best views, best location, best service. The quality of the rooms and the level of service are on par with the Four Seasons. We would stay here again without question.
1 out of 5
by A verified traveller from Chicago

The entire staff way stuck up.

Posted 26-Aug-2015
From the moment I arrived I felt as though the staff had a attitude of superiority and made me (CEO/Creative Director) of a fashion corporation and own four other companies. I don't act like that and I certainly don't expect the help to act that way towards me the guest.
5 out of 5
Recommended
for Everyone
by A verified traveller from l

Beautiful hotel!

Posted 25-Aug-2015
Loved everything about it. I wish it was located at the northern end of Michigan
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2015
Great experience. I highly recommend this hotel. Perfect service, spacious room, executive spa
5 out of 5
Recommended
for Everyone
by A verified traveller from st.louis

Was a perfect stay !!

Posted 24-Aug-2015
Great location , outstanding service . Everything was perfect .
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago, il

BEST. HOTEL. EXPERIENCE. EVER.

Posted 24-Aug-2015
This hotel, from the minute you walk through the door, has the most attentive, responsive, personalized staff I've ever seen. The entire hotel far exceeded any expectations of 5-star luxury.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia

Great hotel

Posted 20-Aug-2015
Stayed there for 3 nights for vacation. Room was beautiful with a wonderful view. On the river, central location could get to many attractions and trains easily. Check in was fast. All the staff that I encountered were friendly and professional. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Luxury hotel on the riverfront

Posted 18-Aug-2015
Location: Lots of good restaurants within walking distance. Highly recommend the Chicago Architectural Foundation river cruise and the Chicago Institute of Art
Beautiful hotel on the river. Large rooms. Comfortable beds. Excellent service. Terrific location. Complaints -- long wait for elevator, Bellmen take up too much room on elevators.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Complete comfort

Posted 17-Aug-2015
Pros: Luxury bedding! Complete comfort
Cons: more towel bars in bath. The patio lounge open longer hours.
Location: Walkable to everything. Restaurants, clubs and Navy Pier, etc.
Quick staff and so polite as soon as you arrive! Everything you may need are in the rooms.