Ratings based on 1,312 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

It was terrific.

Posted 09-Feb-2016
Love this hotel. Best place to stay in Chicago. Classy, upscale, amazing atmosphere and staff.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Racine, Wi

Great place.

Posted 02-Feb-2016
Pros: Really clean and the staff is amazing
Cons: A little bit cheaper for food if you're a hotel guest.
Location: Prime location
I was really impressed by this hotel, it's a bit expensive but well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to restaurants and shopping

Posted 30-Jan-2016
Pros: Comfort, great knowledgable and attentive staff
Most comfortable bed we ever slept on! Room was great, TV in the bathroom mirror was awesome! You can brush your teeth and watch the news. Look forward to staying there again
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee

Impressive

Posted 28-Jan-2016
Pros: very safe and secure bc of the monitored entrance/limited access , elevator security, and alert staff.
Cons: A wider bathroom vanity--ok for 1 but not enough surface for a couple's stuff, and nowhere else in bath to put stuff.
Location: Went to the theatre and restaurants. Relaxed.
Someone knows the hotel business. The hotel enhanced my Chicago experience. When lost walking around area, always found our way back by finding the lit-up pole atop the hotel--seriously.
5 out of 5
Recommended
for Everyone
by A verified traveller from indiana

Great location!

Posted 25-Jan-2016
Excellent hotel...better than 5 star!!! Have never stayed in a nicer room or had friendlier staff!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 23-Jan-2016
Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmnmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus, Ohio

Trump Hotel not HUGE but it is the BEST!

Posted 15-Jan-2016
Pros: Location, rooms, amenities, food.
Cons: Parking is $40.00 per day and does not provide any short term or hourly rates. Not great if you are visiting or coordinating with locals.
Location: Great location downtown on the Chicago River with wonderful views. Close to Eataly, Miracle Mile and all sites on the River.
Room with many state of the art amenities including controls of light and heating, tv in bathroom mirror and comfortable bedding. Great Brunch on Sunday on 16th floor. Staff very accommodating to any needs or issues.
5 out of 5
Recommended
for Everyone
by A verified traveller from K.

King and queen for a day

Posted 05-Jan-2016
Husband lost his wallet in a cab ride over and staff rolled back the security tapes and called the cab back. Originally was sent to a room that hadn't been cleaned yet. The staff upgraded my room. The spa locker rooms could be cleaner. One gal in the waiting room saw that she had to replenish tea cups and pick up a teabag wrapper and let out a huge sigh, which was awkward.
5 out of 5
Recommended
for Everyone
by A verified traveller

great service!!

Posted 03-Jan-2016
I have stayed in a lot of Hotels through my life time and I have to say it's one of my best , it's the service of the employees there that I had a good experience ....Great Service and that's key for me
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Missing belongings

Posted 03-Jan-2016
I would love to give a glowing 5* review of this property, but unfortunately I'm forced not to. Although our room was wonderful, check-in and valet was fine, when we returned home I remembered I had forgot my earrings that I had left on the nightstand next to the bed. I called and was told they "had not been found". I was so upset especially since I had specifically told them where I left my earrings exactly. Also they let me know that although the room had been cleaned, it remained unoccupied. They took a report over the phone, and told me they would interview all employees that had access to our room, but we all know they are gone forever. I'm so upset that something like this could happen at a hotel of this caliber. Several times in the past I've left items behind in hotel rooms, always to have those items returned safely. Such a shame. We will not be returning.