Ratings based on 6,018 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Lexington, KY

Birthday Weekend

Posted 27-Jul-2016
Pros: The location was very convenient for Michigan Avenue shopping.
Cons: Replace mattress and update toilet with higher toilets for older visitors.
Location: Great location, close to Michigan Avenue Shopping!
The hotel is in a great location and the staff is very friendly! Our mattress was a bit worn and needed to be replaced. People have sat on the side of the bed closest to the bathroom and it was sagging. Then the bathroom toilet was maybe 6 inches off the ground. We said it was one step up from the toilets in China....many are holes in the floor with a seat on the hole. There are lots of choices in Chicago and I think there are other hotels that would be more comfortable.
3out of 5
by A verified traveller from Indianapolis

Great location

Posted 23-Jul-2016
Pros: I loved the bed and the pillows. The location is very convenient.
Cons: The hotel could include shampoo/conditioner with its other toiletries. Lighting could be better. Cleaning staff could pay more attention to details.
Location: It is located near the Hancock Building along the Magnificent Mile. Water Tower Place, other amazing shopping, and the lakefront are all nearby.
Hotel is in a great location just off the Magnificent Mile. The bed was super comfortable. One odd thing is that the hotel did not provide shampoo. For a hotel of its quality, and being a boutique hotel, I did not expect that. There was only shower gel, lotion and mouthwash. I had to go buy some on my own. I was there for four days and three nights. One day, the cleaning staff left me no washcloths. Another day, they left me no bath gel. One day, the minibar snacks were all messed up, and when I checked out, I was charged for something I did not take. The room was very dim, even with all the lights on, which made doing any work difficult. That was a problem since I was there on business. It wasn't a terrible stay, but it was not what I expected.
Comment from Hotel Management
23-Jul-2016 by Scott W., Hotel Management
Thank you for your response Dawn. We certainly appreciate your feedback. I am so sorry that your room was not up to standard and will address this with our housekeeping staff. I am glad that you also enjoyed the location and the bedding in your room. Have a great day!
4out of 5
by A verified traveller

Posted 22-Jul-2016
Whitehall has a certain charisma to it that you don't get at newer hotels. Love the chic sense of it.
Comment from Hotel Management
23-Jul-2016 by The Whitehall Team, Hotel Management
Thank you for your response. We pride ourselves on providing an experience that you don't find anywhere else. We look forward to your next visit!
4out of 5
by A verified traveller

Posted 22-Jul-2016
Pros: The location and staff.
In the heart of Mich. Ave., the Whitehall provides a central location for shopping and dining.
Comment from Hotel Management
23-Jul-2016 by The Whitehall Team, Hotel Management
Thank you for your feedback! We do have a prime location and a team that is second to none! We appreciate your time.
4out of 5
by A verified traveller from Indianapolis

Great location - cozy and attractive

Posted 21-Jul-2016
Pros: Easy walk to Michigan Ave shopping or Northwestern medical facilities. Reception/valet staff were pleasant and helpful.
We were in Chicago to visit the Northwestern Medical facilities. The Whitehall was very conveniently located just a short walk away, and the room was available at reasonable rates when we couldn't get an accommodation at Marriott or Hilton facilities. We stayed two nights. The lobby, elevators, room and bathroom were small and tight, as would be expected for a facility of this vintage. However, the room was attractively decorated and appointed and it was clean. We had a good experience and we would stay there again.
Comment from Hotel Management
25-Jul-2016 by The Whitehall Team, Hotel Management
Thank you for sharing your experience with us Chris. We certainly have a great location! I will definitely share this with the rest of the team! Have a great day!
4out of 5
by A verified traveller

Posted 20-Jul-2016
Good central location. Very friendly staff. Limited on food options
Comment from Hotel Management
25-Jul-2016 by The Whitehall Team, Hotel Management
Thank you for your comments. Our staff certainly drives the character of the hotel. We do offer two restaurants onsite for our guests and patrons, Fornetto Mei and Mei's Corner Kitchen. Additionally, our hotel is located with in steps of numerous world renowned restaurants.
5out of 5
by A verified traveller from 川崎

立地が最高

Posted 20-Jul-2016
Pros: 立地、ベッド
Cons: シャワーの勢いがもう少しあれば。
Location: ビーチ、飲食店街、メトロいずれも近く、歩いていける。
4泊しましたが、特に立地がとても良く、ホテルスタッフも親切で非常に快適に過ごせました。 シカゴ市内を動き回るにはとても便利なホテルだと思います。
3out of 5
by A verified traveller from kansas city, mo

Disappointed in hotel, but great location

Posted 20-Jul-2016
My husband and I chose to stay at the Whitehall based on its good reviews, but it did not live up to its reviews at all. We booked a "queen or king room" and my husband immediately called the hotel after booking to ask if we could have a king room. They said that would not be a problem and they would make a note on our reservation. When we arrived they gave us a queen room (after telling us we would have to pay extra to check in early) and told us there was no other availability and that a king isn't guaranteed, even though we explained that we had called the hotel upon booking. Our room had a view of the building next to us, and the alley, which was extremely loud (garbage trucks, police sirens, etc) early in the morning. We could also hear the water being used in rooms around us, which sounded as if we were in the bathroom with our neighbors as they flushed toilets and turned on faucets at all hours of the night. I'm disappointed with our stay, but it made it 3 stars because of its excellent location - very close to the beach and a great part of the city.
4out of 5
by A verified traveller from Alma, AR

Heart of the City

Posted 19-Jul-2016
Pros: Excellent location, good food, parking nearby
Cons: Cannot think of anything that would have improved our stay
Location: Location - Five stars
We chose White Hall because of it's location - right in the heart of the city. It is a historic hotel where many notables have stayed throughout the years. We enjoyed the experience. Thank you.
4out of 5
by A verified traveller

Posted 18-Jul-2016
Great staff good help. Overall good stay, beds a bit un comfortable. Location is great.