Ratings based on 6,276 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from US

Great staff, older hotel, comfy bed, small room

Posted 24-Oct-2016
Pros: The bed was very comfy, location was convenient
Cons: Rooms are overpriced, small, hotel is dated, I guess your paying for the location
Location: Location was decent, walking distance to everything
4out of 5
by A verified traveller

Posted 23-Oct-2016
Pros: 立地。買い物、食事などが徒歩圏内でできる。シカゴの中心地でそれなりに快適に泊まれるホテルとしてはリーズナブルなホテル。早朝からロビーでコーヒーが飲めるのはよい点。
Cons: 特に気に入らない点はあまりありませんでしたが、やや窓から吹き込む冷気が寒く感じました。ビジネスで止まるだけであれば十分と思いますがファミリーで止まるには手狭だと思います。
4out of 5
by A verified traveller from Plymouth UK

Excellent position

Posted 17-Oct-2016
Pros: Its location and the front of house staff.It was on the 12th floor and at the front but we were not disturbed by the noise.
Cons: The bathroom is tired and shower temp difficult to control Coffee and hot water available all day as implied or coffee making facilities
Location: Just off Magnificent Mile, opposite the Hancock Tower and Near the Water Tower. Excellent for shopping and eating/drinking. Easy to walk to the Lake.
Expedia managed to extend our stay when we had late notice that our flight had been changed. Unfortunately this meant a smaller room. The room was comfortable despite this and adequate for our needs. The hotel reception and door staff were excellent. We did not eat in the hotel.
5out of 5
by A verified traveller

Posted 13-Oct-2016
I liked the location. Close to everything. Staff was friendly.
5out of 5
by A verified traveller from s

Posted 12-Oct-2016
Great location, nice staff, clean hotel!! Spacious room and nice morning coffee
5out of 5
by A verified traveller

Good deal, nice staff, great location.

Posted 12-Oct-2016
Very nice staff and a convenient location! Easy walking to John Hancock tower, shopping and restaurants.
5out of 5
by A verified traveller from Bay City

Great Location!

Posted 10-Oct-2016
Location: Excellent shopping & restaurants really close. Short walk to Lake Michigan. Lincoln Park & the Loop.
Ideally located between North Michigan Avenue & Rush Ave, this hotel is perfect. The rooms are nicely appointed. Free coffee is available in the morning. The Whitehall has a great Italian restaurant, Fortenneti Mei & an excellent chinese one as well. The staff is very pleasant & accomodating. A real hidden treasure in the Gold Coast area.
5out of 5
by A verified traveller from Fort Wayne, IN

Small but elegant

Posted 10-Oct-2016
Pros: The staff was super helpful and seemed glad to see us. The room was very comfortable and clean. Restaurant was stylish and food was excellent.
Cons: I don't have much to complain about. It's a little expensive, but worth it. My wife says she felt like a queen, so it was a success!
Location: Short walk off Michigan Avenue, so there are tons of upscale shops to visit!
5out of 5
by A verified traveller from M

Nice hotel great staff very courteous

Posted 04-Oct-2016
Nice hotel great staff very courteous. The staff at the hotel made sure that everything was taken care of. They hailed cabs for us, gave us directions, made certain my suit was pressed and return in time for the wedding.
3out of 5
by A verified traveller

They could use a coffee maker and a refrigerator i

Posted 03-Oct-2016
Pros: Close to shopping
Location: Magnificent mile is close.
You had to order even the ice. The elevator is very small only carrying 5 people at a time, without luggage.