Ratings based on 6,659 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great boutique hotel close to everything

Posted 22-Mar-2017
Great boutique hotel close to shopping, metro, restaurants, tourist sites. Recommended.
5out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Great Hitel

Posted 22-Mar-2017
Modern, clean, helpful and friendly staff! Very close to the John Hancock and Michigan Ave.
5out of 5
Recommended
for Everyone
by A verified traveller from Grosse Pointe, Mi

Nice hotel great location.

Posted 21-Mar-2017
I really like the White Hall a small hotel in a great location. The hotel has a nice traditional bar and there are 2 restaurants connected. Hotel staff very pleasant and always a doorman to hail taxis he will even bring ice to your room.
5out of 5
Recommended
for Couples
by A verified traveller from Detroit, MI

Exceptional service, great location, clean rooms!

Posted 20-Mar-2017
Location: Very close to Michigan Ave. Walking distance from many excellent restaurants and shopping areas.
Bell man held our bags for 4 hours before check-in so we could explore Chicago without the burden and held our bags again for 4 hours after check-out time so we didn't have to tote them around before our train home. The room was spacious and very clean. We spilled on our sheets the first night and even though we weren't awake yet for housekeeping, they came in while we were gone (late afternoon) and cleaned everything spotlessly. We both had a cold and used up the tissues quickly, so they replaced the box in the bathroom with two boxes! They were incredibly thoughtful and considerate. When we ordered a pizza, they called up to us from the front desk to ask if we ordered food and if we wanted them to send the delivery person up to our room. Finally, we called down for ice and promptly received it. It was an excellent location, very close to downtown, with wonderful customer service, restaurants in the lobby, and it was a fair price. VERY RECOMMENDED!
4out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Close to everything

Posted 19-Mar-2017
Great experience over all. We were close to everything and the doormen were really nice. Negatives: The wall paper was coming off the wall a bit and we didnt have a refrigerator so we couldnt refrigerate any left overs. Other than that great experience.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Mar-2017
Hotel was very nice, staff was very personable. It was conveniently located. If we go again I would ask for a larger room. For two adults and two teenagers the room was a bit crowded!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel downtown, @ the Magnificent Mile

Posted 13-Mar-2017
Pros: The location is a big plus, close to everything and more: nice staff at reception
Cons: breakfast itself as well as the staff of the breakfast place being more on the ball. Takes a long time to get served
Location: At this location you cannot go wrong, close to.....everything
rooms a little older, but updated and clean and spacious, right in the middle of Chicago. claim to fame: Mick Jagger stayed here ( did not see any skeletons :)
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Mar-2017
Pros: Location, clean
Noisy due to adjoining room, which was unpleasant.
2out of 5
by A verified traveller from glasgow

Not stay at again

Posted 13-Mar-2017
Staff were nice, Room was not great, ripped carpets, mirror doors falling off the rail, bed uncomfortable, pet friendly so dogs were barking, not a good experience for me, Chicago was good, still they say you get what you pay for and we did,
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Mar-2017
Nice hotel ...... close to John Hancock and mall. Had a great time !