Ratings based on 5,865 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Indianapolis, IN

Great value for location and amenities.

Posted 30-Apr-2016
Pros: Comfort of beds
Cons: Put coffee pots in the rooms
Location: Perfect for shopping, sightseeing and eating.
I travel to the Mag Mile area of Chicago for business 20+ times per year. I have tried to stay at as many different hotels as possible just to break the monotony of the same hotel rooms over and over again. The beds at this hotel are better than any others in Chicago. They're so comfortable. The only big problem for me - no coffee pots in the rooms.
Comment from Hotel Management
04-May-2016 by Holly, Hotel Management
We are happy you enjoyed your stay at the Whitehall Hotel. We hope to be of service to you again, soon! Warmly, Holly Zimmer
5 out of 5
by A verified traveller from Eaton Rapids, MI

Very close to a lot of shopping and great food.

Posted 28-Apr-2016
Pros: Friendliness and cleanliness.
Cons: Wish there would have been a fridge in the room. Leftovers had to be thrown out, because we couldn't refridgerate them.
Location: Great shopping and food in the area! Close to the Cheesecake Factory!
We would stay again. Staff was wonderful, from the doormen, to check in staff, to housekeeping. They were all very friendly!
Comment from Hotel Management
04-May-2016 by Holly, Hotel Management
Thank you for the outstanding review! We appreciate the recognition of our hard working team. We hope to be of service to you again! Warmly, Holly Zimmer
5 out of 5
by A verified traveller from Minneapolis

Great location for seeing Chicago

Posted 28-Apr-2016
Pros: Just about everything
Cons: Add wi-fi in rooms
Location: Walked to Art Institute to see Van Gogh's Bedrooms exhibit, Fig & Olive and Pelago, excellent restaurants with couple of blocks walk.
Well appointed room, extremely comfortable bed. Excellent spot for seeing Chicago -- a lovely walk to anywhere in the Loop, Mag Mile, Gold Coast and easy access to freeways etc. BIG downside -- no wi-fi. And the per minute charge is exorbitant. We found a great coffee shop on arrival day, just a few blocks east -- wonderful staff, perfect coffee and free wi-fi. Well worth the walk even on windy, cold days of our stay.
Comment from Hotel Management
04-May-2016 by Holly, Hotel Management
We appreciate the 5 star review! We hope you will return when the weather is a little bit nicer! Warmly, Holly Zimmer
3 out of 5
by A verified traveller from texas

Nice location But horrible hotel

Posted 27-Apr-2016
The room was very dated and our comforter has holes in it. The bathroom was not clean and you can see the grouts turning moldy in several areas. The pillows were horrible because as soon as you lay on it you can feel your head resting on the actual mattress. The view wasn't great and we paid extra just to be on higher floor. We ended up facing another building. One of the doorman was extremely unfriendly and rude. However, the location is great. If you plan on just staying there for the ease of getting around then this hotel is for you. Comfort does not exist in this hotel.
2 out of 5
by A verified traveller from Berlin

Lage super, Hotel nicht ansatzweise

Posted 22-Apr-2016
Von diesem Hotel aus kann man wirklich alle Sehenswürdigkeiten in nur ein paar Gehminuten erreichen. Millennium Park ist ca.2 km entfernt. Im Hotel gibt es 3 Fahrstühle wobei 2 nur für Gäste ist und davon nur einer fährt und in den 9 Tagen an denen wir da waren, mindestens einmal am Tag ordentlich gefüllt irgendwo stecken blieb. Es gibt weder einen Kühlschrank noch eine Microwelle in dem Zimmer. Zimmer sind super veraltet, der Teppich sowas von versifft und verdreckt.Bettwäsche war durchlöchert oder hatte schon heftige Risse. Decke ist nur in Laken gewickelt und man ekelt sich richtig, wenn man mit der eigentlichen Decke in Berührung kommt. So alt wie das Inventar ist so modern die Minibar..Anfassen verboten, wer anfässt, zahlt direkt. Jeder Snack ist wie in vielen Hotels mit Magneten ausgestattet, etwas angefasst und verschoben schon zählt es als genutzt. Also Vorsicht. Ansonsten hatten wir ein Zimmer zu einer Wand. Fenster waren so verdreckt das man nicht mal ansatzweise raus schauen konnte und die Zimmer sind extrem dunkel und auch die Beleuchtung so alt, dass man Angst hat einen Schlag zu bekommen beim anschalten. Im ganzen Zimmer gibt es nicht eine Steckdose, lediglich 2 im Bad. Geschäfte und Restaurants wie Cheesecake Factory keine 2 Minuten entfernt aber alles in der Nähe des Hotels unverschämt teuer. Etwa 2 km entfernt vom großen Sturm der Menschen gibt es ein günstiges Target, welches die Preise ringsrum um weiten unterschreitet
4 out of 5
by A verified traveller

Posted 21-Apr-2016
Clean!, friendly staff. Great location. Walking distance to most points of interest
Comment from Hotel Management
25-Apr-2016 by Holly, Hotel Management
Thank you for sharing your experience with others!
5 out of 5
by A verified traveller

My Birthday Trip

Posted 21-Apr-2016
I traveled alone for my big day and the staff was amazing! Everyone was extremely nice to me. I was updated to a junior suite and it made my trip even better. The bellhops men were awesome and very kind. Mallory And Tracie both welcomed me with open arms. When I come back I will be staying there again. Thank you all!!!!
Comment from Hotel Management
25-Apr-2016 by Holly, Hotel Management
Thank you for recognizing members of our outstanding team! We hope to see you back in Chicago soon.
4 out of 5
by A verified traveller from Nebraska

Old Hotel but well Kept

Posted 19-Apr-2016
Pros: Location, quiet.
Cons: Bigger lobby
Location: Close to Michigan Ave and numerous restaurants as well as close to the L and bus stops.
Quiet hotel, room was very clean and comfortable. Location was excellent, not on Michigan Ave but only a block away. Also close to the Lake in the other direction.
Comment from Hotel Management
19-Apr-2016 by Holly, Hotel Management
Thank you for sharing your experience. We are glad you enjoyed your stay!
4 out of 5
by A verified traveller

Exquisite

Posted 18-Apr-2016
Very nice over night stay, nice downtown Mag Mile location. Staff was knowledgeable, room was clean and very nice. Beautiful view bed was very comfortable.
Comment from Hotel Management
19-Apr-2016 by Holly, Hotel Management
Thank you for your positive review! We are so pleased you had an enjoyable stay at the Whitehall Hotel.
3 out of 5
by A verified traveller from Copenhagen

Godt hotel lige ved shopping og tæt på stranden.

Posted 18-Apr-2016
Pros: Gode senge med rigtige dyner
Cons: Bedre velkomst i receptionen med introduktion til hotellet, faciliteter, hvorfor elevatoren ikke virker etc.
Location: Shopping, nær stranden, spisesteder
Gode senge, lidt ældre faciliteter, men pænt og rart. Personalet kunne godt have været en smule mere imødekommende og informerende ved check-in.
Comment from Hotel Management
19-Apr-2016 by Holly, Hotel Management
Thank you for your review!