Ratings based on 6,721 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Nice hotel, comfortable and close to everything

Posted 18-Apr-2017
Pros: It is clean, and one can help yourself to the room after check in. You do not need a person to take your luggage, and show you where the bathroom is
Cons: To offer a continental breakfast
Location: The location is very good, close to shopping stores, hop on hop off stop, and the Hancock building and lots of restaurants
It is very close to most important tourist places, walking distance from restaurants, markets, and shopping stores.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2017
Great room, bar and staff - beautiful hotel with history
3 out of 5
by A verified traveller from i

Not what we expected

Posted 09-Apr-2017
My daughter and I stayed here during a recent visit to Chicago. I picked this hotel due to it's elegant historical charm. The staff is excellent and friendly with easy check in. The hotel is old and dingy for a four star hotel of its cost. On the second night my daughter found a disgusting brown stain on the comforter. The carpet seemed dirty and worn around the edges. One night a windstorm came and we couldn't sleep all night due to the noise. Bring earplugs if you have a hard time sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveller

Why no grab bars in the shower?

Posted 09-Apr-2017
Food at the in house Chinese restaurant is horrible
4 out of 5
Recommended
for Everyone
by A verified traveller from Sussex

Nice hotel but needs some updating.

Posted 04-Apr-2017
Really good location and in walking distance of all the main sites. Only downside is that it needs a little updating as rooms are quite tired.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to everything. Great staff!

Posted 03-Apr-2017
Nice hotel, it is close to everything. The staff is very friendly, very helpful. They gave great recommendations for restaurants. Would defiantly recommend. Only down fall was I had to call 3 times to get ice before they delivered it. Would be much easier if they had ice machines to get your own ice.
3 out of 5
by A verified traveller

Great location, ok hotel

Posted 02-Apr-2017
Great location for shopping, restaurants but hotel room was small, very few outlets, in need of updates. Bathroom very small. Room felt dark and dreary. No ice machines so had to call down to request ice which meant a tip every time ice was delivered. Sometimes it took forever to get ice. The price was very reasonable and our booking included parking which was nice but I don't think I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Mar-2017
Staff was Great! But, apparently rooms need maintenance checks. Cold water connector to vanity sink burst. Sometime in the night while I was sleeping. Woke up to the sound of spewing water and a flooded bathroom. Fortunately there was a cut off valve to the water line that had burst. I had to use the bath towels, hand towels, and bath mat to soke up the water. I was once again fortunate enough. To have a couple of gym towels in my carry on bag. So I could quickly shower and get ready. As, I had to rush to make it to my scheduled flight. No, time to wait for housekeeping !
4 out of 5
Recommended
for Everyone
by A verified traveller

downtown hotel

Posted 29-Mar-2017
Pros: the staff
Cons: bigger toilets
Location: it was close to everything we planned to see
It was the staff that made our stay really enjoyable. The room was small, but comfortable.
2 out of 5
by A verified traveller from San Diego

never again

Posted 29-Mar-2017
Pros: central location
Cons: the deposit should be a fixed amount disclosed before booking. not 75 a day which is essentially paying more than the listed amount per day.
if you book this through Expedia just know there is a $75 per day deposit fee. the shower squeals. don't eat at the Chinese restaurant, its $40 for microwaved rice bowls. It's central though so there's that.