Ratings based on 3,254 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller
Comfortable hotel in a great location
Posted 26-Sep-2016We very much enjoyed our stay at the Swissotel. The room was very comfortable and a very nice size. The location was excellent, near the Millennium Park and the Magnificent Mile. There were great views of the river and the lake (ask for the corner room!) I would definitely return.
by A verified traveller
beautiful hotel, lovely staff, great rooms
Posted 19-Sep-2016I stayed at the hotel following a few nights of a horrific experience renting a room in a house through Airbnb. The staff were kind, helpful and even upgraded my room to one with a view of the lake!
by A verified traveller from canada
Worst stay in a hotel I have ever had
Posted 16-Sep-2016I Chicago for a trade show only staying one night, checked in the hotel afternoon dropped bags had to go out for a dinner function got back around midnight went right to bed. Got up in the morning to find out I had no water in the room find out they are doing maintenance and have water shut off on half the floors tell me I have to go to the 42 floor lockers to use washrooms or shower. Paid over 500 can. a night not to have water may as well stayed at a hostile. Should have told me this at check-in also. Very disappointed as it could have been a good stay if they were up front with me .
by A verified traveller
Posted 12-Sep-2016
Problem with check in and parking ,the room was good but need to clean same ,like water bottlers and the coffee machine .
by A verified traveller from boston
Walking distance to many tourist attractions
Posted 11-Sep-2016Great stay, friendly and curtious staff and very clean facility
by A verified traveller from New York, NY
Great value
Posted 11-Sep-2016I would definitely stay here again. Safe and centralized location, clean room, good pool, pleasant staff, and excellent value. Highly recommended.
by A verified traveller from G, Ottawa
Posted 10-Sep-2016
Great location, it is central to all events. Great views and outstanding service. Did not want to leave Chicago!
by A verified traveller
Very nice hotel, great restaurant on the lobby.
Posted 10-Sep-2016Great. Employees were nice, guest services was great and the pool was clean. The food was nice and the room itself was very organized and clean.
by A verified traveller
Great hotel, centrally positioned.
Posted 08-Sep-2016Everyone at the hotel was very friendly and helpful. Room was excellent, booked and paid for a city view room, but I think I got a river view room. Was on the 37th floor and also a view of Lake Michigan in the background. Thanks again and would definitely recommend. Regards Alan.
by A verified traveller
Posted 07-Sep-2016
Not getting my king size bed as i promised but next day they did move me to king size bed.
