Ratings based on 3,024 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Peoria,IL

great hotel,facilities and view of chicago

Posted 16-May-2016
Pros: Modern facilities
Loved everything about this hotel. Great facilities and views.
4out of 5
by A verified traveller from chicago, il

Nice hotel with good view

Posted 15-May-2016
The room was very comfortable and the staff was extremely nice.
4out of 5
by A verified traveller from Wisconsin

Remember whe people slept in full size beds

Posted 13-May-2016
The swissotel did bo disappoint with the veiw. could benefit from update to pool and hot tub, and full size beds for real???
4out of 5
by A verified traveller from boston

dirty qtip on bathroom floor

Posted 13-May-2016
Pros: Location
Cons: closer detail to cleaning
We upgraded; beautiful room. I went into bathroom and there was dirty qtip on the floor. It was not ours, as we just arrived. I did not tell the other's, didn't want to dampen their excitement.
3out of 5
by A verified traveller from New Jersey

Don't believe the description of "lake view" room

Posted 12-May-2016
Pros: Nicely located, on the river, and near the old-architectural marvels, and within walking distance of the Art Institute and the
Cons: breakfast options in the hotel honest description of "lake view"
Location: Art Institute, Millennium Park, Museum of Contemporary Art, fabulous architectural buildings, excepting the monstrous Trump Tower
The lake was a view out of about 1/4 of the window; 2/3 of the window looked at an office building directly across. The shower was not completely clean. And the breakfast room, on the basement level, is as dreary as it is overpriced. Best to go out on the street, to the Corner Bakery two blocks up, or Wildberry, a bit further away (though expect to wait)
5out of 5
by A verified traveller

Upgraded to Lake view double bed

Posted 04-May-2016
I truly enjoyed my stay at the Swissotel, the room was clean and the staff was very courteous. The only thing that I would suggest is that they look into fixing the outside of the room door. It locked no problem but it appeared as if someone had previously jimmed the lock to gain access to the room. Other than that I had a great stay.
Comment from Hotel Management
09-May-2016 by Brittany , Hotel Management
Dear guest, Thank you for your comments and feedback regarding your stay at Swissotel Chciago. We have someone looking into the lock issue to ensure this is addressed for future guests. Thank you again and we hope to welcome you back in the future. Best, Brittany
5out of 5
by A verified traveller from VA

Excellent location!

Posted 04-May-2016
Walking distance to major attractions. Plan to stay here again.
Comment from Hotel Management
09-May-2016 by Brittany , Hotel Management
Dear guest, Thank you for your feedback. We look forward to welcoming you back in the future. Best, Brittany
4out of 5
by A verified traveller from buffalo, ny

Nice hotel-great trip

Posted 03-May-2016
Very clean; staff helpful. They upgraded our room upon arrival which was great. Decent size room. Everything within walking distance. Only downfall was that we could not control the thermostat. We had it set st 67 at nite but room was much warmer.
Comment from Hotel Management
11-May-2016 by Brittany , Hotel Management
Dear guest, I would like to apologize for the issue you had with your room temperature. I have someone looking into that issue to address for future guest. We are happy to hear everything else regarding your stay was well. We look forward to welcoming you back in the future. Best, Brittany
4out of 5
by A verified traveller from Chicago

Weekend in the city.

Posted 03-May-2016
Room was fine but had not been updated in a while, carpets, paint. Staff was terrific, friendly and helpful.
Comment from Hotel Management
09-May-2016 by Brittany , Hotel Management
Dear guest, Thank you for the feedback regarding your stay. We are pleased to hear you enjoyed your stay and our staff. We look forward to welcoming you back in the future. Best, Brittany
5out of 5
by A verified traveller from Wheaton, Illinois

Great comfortable hotel

Posted 03-May-2016
Pros: Everythin
Cons: Nothing
Location: The location is quiet. It is close to all of the main attractions, but if you don't like to walk, you might have to cab it.
I was warmly greeted and immediately checked into the hotel. The staff was extremely professional and friendly. I was upgraded to a wonderful room with a fantastic view.
Comment from Hotel Management
09-May-2016 by Brittany , Hotel Management
Dear guest, Thank you for the wonderful comments regarding your stay. We are delighted to hear you enjoyed your time. We look forward to welcoming you back to Swissotel Chicago in the future. Best, Brittany