Ratings based on 3,096 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from NY

Excellent Hotel

Posted 26-Jul-2016
Exceptional hotel, fantastic customer service and great location. Wonderful views. Big rooms. Will now always stay here if back in Chicago.
4out of 5
by A verified traveller

Posted 25-Jul-2016
The SE corner rooms have amazing views of both the Chicago River and Lake Michigan. The hotel staff is great. The shower is a little small (only fits one person).
2out of 5
by A verified traveller

Posted 24-Jul-2016
Hotel room smelled like sewar when I said something about it they offered me a free breakfast. Room was run down. Not worth the money I paid
4out of 5
by A verified traveller

Great business hotel

Posted 23-Jul-2016
Great experience no complaints. great location close to Michigan Ave and Navy Pier
5out of 5
by A verified traveller from IL

Awesome view

Posted 18-Jul-2016
Pros: view, location, room
Cons: having a range of pillows would have been the only way to improve
Location: Navy Pier, great restaurants, start line to the race
We had an amazing time in a great room. The check-in counter was a mess, but the people were nice and got to us eventually. The 3pm check in is a little late, but offered to keep our bags for us behind the desk until the room was ready. The room was very nice, impeccably clean, and had a nice view.
4out of 5
by A verified traveller from Orlando, FL

Great location in an architectural rarity.

Posted 17-Jul-2016
Pros: The view. The food. The staff was very warm and helpful.
Cons: The only thing that was irritating was the elevator system. It didn't make sense. There is something wrong with the efficiency algorithm.
Location: Great location. Can walk to Navy Pier and the parks. Riverwalk is right there, though be ready for some stairs.
Staff was great. Location and view was amazing. We stayed there for a week and had a great view of Navy Pier. Lake View is worth the upgrade as it seems the other views are of other buildings.
3out of 5
by A verified traveller from k

It wasn't up to par this time

Posted 11-Jul-2016
Hotel was room was suppose to be a premium but turned out to be terrible bathroom was small and all we heard all night was fire trucks and cars and motor cycles when called they couldn't help me the way I expected don't think I'll be visiting this hote again...
4out of 5
by A verified traveller from Gorizia

Ottima scelta a Chicago

Posted 07-Jul-2016
Camera spaziosa e pulitissima, letto grande e comodo, come anche il bagno. L'albergo si trova sul river front ed è vicino a tutte le principali attrazioni, raggiungibili comodamente a piedi. L'unico appunto può essere fatto sul wifi che è a pagamento (non utilizzato xchè in città poi si trova ovviamente in tutti i locali) e che un albergo di questo livello secondo me dovrebbe offrire ai propri ospiti. In ogni caso consiglio vivamente a tutti il soggiorno allo Swisshotel, se tornerò a Chicago io lo sceglierò di nuovo sicuramente.
5out of 5
by A verified traveller

Nice hotel downtown.

Posted 06-Jul-2016
Pros: Cleanliness, comfort and price.
Cons: Can't think of anything.
Location: Downtown, so walkable to park for kids, stores, restaurants and Navy Pier.
One of the nicest that I've stayed at. Great location. Loved the way the elevators were so speedy and only went to the floors that were punched in. Very nice modern and clean rooms, comfortable beds with great views.
5out of 5
by A verified traveller from tampa florida

Quietest area no police sirens lol

Posted 02-Jul-2016
Great staff and love the indoor pool and jacuzzi the hotel is very convenient to downtown and lots of places to grab a bite within walking distance.