Ratings based on 3,533 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller

Great deal

Posted 18-Jan-2017
Pros:
Cons:
Location:
We went in early January. We arrived around 10:30 am. Our room wasn't ready, but they offered to upgrade us to a suite for just a fraction more than we were already paying. It was worth it! It had a wonderful view of the lake and the river. It was like a small apartment. Room service for breakfast was fast and courteous. Very close to all the places we wanted to go, including the theater. Will definitely be back!
3out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Convenient location to Downtown Chicago

Posted 17-Jan-2017
Location: Chicago Theater district / Navy Pier - short drive away
I have stayed at hotel several times and often recommended the hotel to others visiting Chicago but my wife and I were disappointed with our recent overnight visit on January 15-16th. On a positive note: The hotel staff was nice and helpful and they quickly provided us our room. We ordered food in the lobby and via room service and all service personnel were friendly and the food was prepared and delivered fresh and timely. Unfortunately our hotel room was disappointing - thermostat was slow to respond; bathroom sink was significantly clogged, and water leaked from the base of the toilet when flushed. Generally speaking, I expect and receive superior service and quality from the Swissotel but this last time was very disappointing.
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Awesome staff

Posted 10-Jan-2017
Pros: The staff was by far the best aspect of the hotel.
Cons: A microwave in the rooms would be nice, but everything was fine!
Location: The location was hard to find via GPS, but the staff was great at helping us find our way out of lower wacker. Giordano's was a great pizza place!
We only stayed one night but it was very pleasant. The hotel's staff was amazing! Very patient with questions and directions, would stay in this hotel again! The location was hard to find with a GPS, but the staff was extremely helpful and knowledgeable with directions. Once at the hotel, everything was nice.
Comment from Hotel Management
17-Jan-2017 by Brittany , Hotel Management
Dear Guest, Thank you for the wonderful reviews. Although it is tricky to find our hotel using a GPS, I am happy to hear our staff was able to help ease that frustration. We look forward to welcoming you back in the future. Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com
5out of 5
Recommended
for Everyone
by A verified traveller

we will definitely stay again!

Posted 05-Jan-2017
Beautiful hotel! Staff great, housekeeping, great. Frig in room. About a $7-$9 cab ride to most shopping and restaurants! Loved the view of the lake and Navy Pier.
Comment from Hotel Management
11-Jan-2017 by Brittany , Hotel Management
Dear guest, It is so wonderful to hear you enjoyed your stay with us and found our staff to be helpful during your stay. Thank you for the wonderful comments and loyalty. We look forward to your return. Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com
5out of 5
Recommended
for Everyone
by A verified traveller from st.Louis

Nice view from the window

Posted 04-Jan-2017
Overall very satisfy with the hotel. Will stay there again.
4out of 5
Recommended
for Everyone
by A verified traveller from western illinois

Great hotel

Posted 02-Jan-2017
Pros: Location, friendly staff and when we found that our phone didn't work it was fixed within 15min.
Really enjoyed our stay only complaint is when you are older very hard to use a toilet stool that is made for little people. Could be a little higher for a average height person. Looking forward to our next stay.
Comment from Hotel Management
17-Jan-2017 by Brittany , Hotel Management
Dear guest, Thank you for the wonderful & kind comments. We look forward to your return. Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com
5out of 5
Recommended
for Everyone
by A verified traveller

The staff was super friendly.

Posted 31-Dec-2016
Really liked the pool overlooking the city skyline. Get the lake view rooms. It's worth the extra money for the view of navy pier.
Comment from Hotel Management
17-Jan-2017 by Brittany , Hotel Management
Dear guest, I am happy to hear you enjoyed your stay, our location and the beautiful views. We hope to welcome you back in the future. Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com
3out of 5
Recommended
for Everyone
by A verified traveller from Ann Arbor

Mixed feelings

Posted 31-Dec-2016
Pros: views, pool
Cons: Check the room condition, and clean up the room properly.
We had a special discounted deal on Christmas. The room had wonderful river-view with affordable price. The triangular shape of the building definitely enhance the view for most of the guests. It had a clean exercise room with nice pool and sauna, and nice view up there as well. However... 1) We found there were biscuit crumbs under the bed skirt, requested to clean up twice, but they failed to remove them three times. Just a simple vacuuming will do and I have no idea how the housekeepers cannot do the simple thing!!! 2) The robe was covered with brown stains and the housekeeper don't bother to check it. We requested to replace it. When we returned, housekeeper took the dirty robe away, and forget to hang a new one, or was it intentional ??? I still believe this is very nice hotel. However, failing those simple, basic management should not be accepted.
5out of 5
Recommended
for Everyone
by A verified traveller from Royal Oak, MI

Sophisticated hotel close to everything.

Posted 28-Dec-2016
Pros: Everything.
Cons: Nothing. It's ideal.
Location: Everything is nearby.
I love this hotel. The location is great. The rooms are spacious and comfortable with great views. The Palm Resturaunt is exceptional. The staff is great. Everything about the hotel is First Class.
Comment from Hotel Management
17-Jan-2017 by Brittany , Hotel Management
Dear guest, It is wonderful to hear you had a first class stay at Swissotel Chicago. We look forward to your return. Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Dec-2016
The hotel is nice but a little dated. I had a comfortable stay.
Comment from Hotel Management
27-Dec-2016 by Brittany , Hotel Management
Dear guest, Thank you for taking the time to share your comments on your most recent stay at Swissotel Chicago. We appreciate all feedback from our guests as it helps shape our service and product levels for the future. Best, Brittany R Marketing Manager brittany.robbins@swissotel.com