Interior

Reviews of Sonder Market Hall

3.5 out of 5
Sonder Market Hall
1436 West Randolph Street, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 38 out of 78 reviews" "
Rating 8 - Good. 18 out of 78 reviews" "
Rating 6 - Okay. 10 out of 78 reviews" "
Rating 4 - Poor. 8 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

9.2/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous rooms. Simple and quiet property.
Stayed 1 night in May 2024

10/10 Excellent

Soukaina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location was in close proximity to The United Center.
Stayed 2 nights in Apr 2024

10/10 Excellent

Destiny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, clean and fresh. The Studio was really nice and updated.

2/10 Terrible

Lily

Liked: Cleanliness, property conditions & facilities
This is a hip, untraditional hotel. Access to the property is by keypad and there’s no onsite help or amenities. Very clean room and very comfortable bed. But room was over a bar and it was LOUD all night long. I mean floor vibrating LOUD .BOOM- BOOM
Stayed 1 night in Apr 2024
Response from Sonder on 15 Apr 2024
Hi Lily, your feedback is important to us. While not all locations are fully staffed, our support team is available 24/7 to assist with any issues. We're sorry to hear you were disturbed by noise. We do our best to disclose that this is a lively area prone to noise, but we understand it can be a bit much. A white noise machine and earplugs are available upon request. We hope to host you again and show you a better experience.

8/10 Good

Alberta

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Room was clean, I liked the no-staff approach, easy for checking in and out.
Stayed 2 nights in Mar 2024

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
DONT BOOK the second floor for a weekend date because there will be thumping bass until 2am every night. “We cannot guarantee a noise free night” and “we provide earplugs” are the solution by Sonder. I have always enjoyed my stays in Sonder locations- clean, good value, but this is unacceptable. My fault for not reading the reviews before booking or their small disclaimer that’s on the Sonder website stating it’s next to a club (no it’s right above a club). So please, please potential customers read this- DO NOT BOOK A SECOND FLOOR ROOM BETWEEN THURSDAY THROUGH SUNDAY IF YOU WANT TO SLEEP BETWEEN 10pm to 2AM. Earplugs do jack when the floor is vibrating lol. What a waste of time.
Response from Sonder on 3 Apr 2024
Hi David, your feedback is important to us. While we do our best to disclose that this is a lively area prone to noise, we understand it can be a bit much. A white noise machine and earplugs are available to help mitigate the noise. We hope to host you again and show you a better experience.

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
This sonder location was excellen. Parking was tricky but it was wonderful. Quiet close to Everything and B-E-A-utiful. Enjoyed every minute. Went to the Bulls game decided to reschedule a later checkout and happy it was so easily done. Randall an employee was so kind really enjoyed talking to him. He saw us at the elevator and asked about our stay and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Trevor

Stayed 3 nights in Mar 2024

8/10 Good

Juan

Stayed 3 nights in Mar 2024

6/10 Okay

Erin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property/room itself was great. Easy to access, clean, great amenities. However, there is a nightclub in the same building/next door. The bass was thumping when we checked in at 4:30 and was still going until bar close. Location was perfect for the reason we were traveling but the music was so loud the entire night. It was impossible to get good sleep unfortunately.
Stayed 1 night in Mar 2024
Response from Sonder on 12 Mar 2024
Hi Erin, thank you for staying with us. It's great you enjoyed your space. We're sorry for the inconvenience caused by the nearby noise. We'll review our listings, and work to ensure this is communicated prior to booking. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice one bedroom room was spacious and very quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Aleta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, except for the parking situation. If Sonders can get an agreement with some business around the building, that would be great. We kinda felt trapped in the studio, as we did not want to go out for dinner in fear of losing our spot.
Stayed 4 nights in Feb 2024

8/10 Good

Andrew

Liked: Property conditions & facilities
Overall good stay. Only complaints would be the room was a little dirty with scuff marks on the walls and the nightclub below. At night the noise was a little too much from the music and bass.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, room comfort
Beautiful Big City Apartment
Short walk to United Center. Good food close by. Found street parking easily on Thursday afternoon by the park. Space was big, beautiful & comfortable - like big city living. Easy code entry. Would come back if seeing another show in the neighborhood.
Stayed 1 night in Feb 2024

4/10 Poor

Dina

Travelled with group
Stayed 4 nights in Feb 2024
Response from Sonder on 9 Feb 2024
Hi Dina, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Patti L

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Excellent Apt. Stay.
Our Room/Apt was amazing! The place was clean and well stocked. Very spacious and very quiet. All communication is done through their app and it is very user friendly. Response is very quick if you have any complaints or needs. Will definitely stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Mallory

Business traveller
Liked: Cleanliness
Nice but very noisy
Property is overall nice and the room was nice. The biggest issue is noise. You can literally hear every drop of cereal being poured into a bowl from your neighbor. Every footstep above you. And any alarm clock going off within range. I did not have the pleasure of staying while the night club was in action but I can imagine that would be brutal. Other than that, it was a comfortable place to stay and great location. Just a shame about the noise.
Stayed 3 nights in Jan 2024
Response from Sonder on 5 Feb 2024
Hi Mallory, thank you for staying with us. Your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we know it can be a bit much. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

10/10 Excellent

julio

Liked: Cleanliness, amenities, property conditions & facilities
The property has a wonderful layout updated appliance great view. I highly recommend Sonders for all visitors
Stayed 4 nights in Jan 2024

6/10 Okay

Yuliia

Business traveller
Liked: Cleanliness, amenities
The biggest problem - noises from the club and neighbors. Was heard every step, toilet flushing, cough, conversation of neighbors from next room. The club noise on Friday-Saturday was terrible till 2am
Stayed 6 nights in Jan 2024
Response from Sonder on 22 Jan 2024
Hi Yuliia, we're sorry for the noise disturbances in your space. While we do our best to disclose the noise, we understand it can be a bit much. A complimentary white noise machine and earplugs are available upon request. We hope to host you again and show you a better experience.

8/10 Good

Teiana

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Barb

Liked: Cleanliness, amenities, property conditions & facilities
This could be a nice property but the night club in the building ruins it. Sonder was very helpful moving us to another floor. Literally our furniture was shaking. Get rid of the night club and this will be a great property. Sonder representatives were professional. If your room is on the second or third floor- the music goes until 2:30 am. The sound machines and ear plugs will not cover up the vibration.
Stayed 3 nights in Nov 2023
Response from Sonder on 6 Dec 2023
Hi Barb, your feedback is appreciated. While we're glad you enjoyed the property, we're sorry the nightclub was troublesome. We do our best to inform our guests of this, but we apologize for the inconvenience of the music. If you decide to give us another chance, we'd be happy to recommend a quieter location for your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
This was definitely a home away from home for our few days in Chicago. Would definitely stay again.
Stayed 2 nights in Nov 2023

6/10 Okay

Miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was good but, the night club noise right under our room would end at around 2:30 am.
Stayed 7 nights in Nov 2023
Response from Sonder on 6 Dec 2023
Hi Miguel, your feedback is appreciated, and we're sorry for the noise. This neighborhood features trendy bars and nightlife, including the one downstairs. We recognize that late-night noise can be bothersome. Let us know during your next stay, and we can provide complimentary earplugs and white noise machines upon request. Again, we're sorry this disturbed you and hope you'll consider staying with us in another one of our locations.

10/10 Excellent

Anupam

Stayed 5 nights in Nov 2023

4/10 Poor

Sarah

This hotel is directly above a nightclub that’s open until 2 am. The bed literally shook, even with earplugs it was loud. No insulation, no soft surfaces to absorb noise.
Stayed 2 nights in Nov 2023
Response from Sonder on 20 Nov 2023
Hi Sarah, your candid feedback is important to us. We're sorry that the noise disrupted your stay. We do our best to inform our guests of the heavy noise from the nightclub, but we're sorry if anything was unclear. Our team would've also been happy to deliver a white noise machine to help. If you decide to give us another chance, we'd love to host you at one of our quieter locations.

8/10 Good

Jamie

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Tessa

Stayed 1 night in Nov 2023

8/10 Good

Geoffrey

Liked: Cleanliness, room comfort
Easy to find, great location. Clean and mostly quiet (a way line very close).
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, room comfort
Good spot for the week
Great location for the United Center. Walkable to restaurants and bars. Nice, secure building and the room was perfect and clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
Fantastic! Highly Recommend
Amazing stay in a great location, just a couple blocks from the United Center and trendy Fulton Market. Right off an L-train line. Completely furishied studio apartment with complementary amenities such as laundry and dishwasher pods, everything you need for a kitchen, large desk work space, large TV with every streaming service available. King size bed was probably the most comfortable I've ever slept in and great pillows! The appliances are brand new and work great. There was even a combo washer/dryer so I didn't have to go home with any dirty clothes :) The shower is amazing, and could fit 4 people! The building and room were exceptionally clean. There is street parking (not an issue to find a spot mid-week) and parking lots you can pay for via SpotHero nearby. Great fitness room on the second floor, again everything seemed brand new. Perfect for both a breif visit (such as my 3 days, 2 nights) or an extended stay for travel or work. I highly recommend and will certainly be staying here again!!
Huge bathroom
Stuido
Stayed 2 nights in Oct 2023

8/10 Good

Margaret

Stayed 1 night in Oct 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, room comfort
Safety and lighting issue
It was dark by entrance and it was not made clear ahead of time that only street parking existed. We encountered some people who were drinking near the entrance and had to park near the elevated train. It did not feel like a safe or well lit area. I left something in my car and was not comfortable going out to get it. Please add lighting and maybe cameras by entrance to deter.
Stayed 1 night in Oct 2023

4/10 Poor

vanessa

Liked: Cleanliness, amenities, property conditions & facilities
The property itself was clean and cute but it was just too noisy. There’s a club in the property on the bottom floor and you can hear the music and we were in the 4th floor. I had read previous reviews how noisy the property is but I booked it anyway because I just didn’t know it was this noisy. I felt like my room was outside if that paints a picture for you. It’s sad because the rooms are so cute and the mattress was sooo comfortable.
Stayed 6 nights in Oct 2023
Response from Sonder on 6 Nov 2023
Hi Vanessa, your honest feedback is important to us. It saddens us that you were disappointed in your stay. We do our best to disclose that there is noise at this location, but we apologize if anything was unclear. Our team is always happy to deliver a white noise machine and earplugs to help alleviate unwanted sounds. If you decide to give us another chance, we'd love to host you at one of our quieter locations.

10/10 Excellent

Waldo

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Shayla

Travelled with group
The Sonder was a nice place to stay aesthetically. There are areas where cleanliness can be improved. While the location was nice and safe, it was really loud even on the weekday. This particular location is connected to a night club apparently. I could hear the music full blast until close to 3am each day and didn’t get any good sleep whatsoever. I mean it was so loud you could feel the vibrations on the floor and walls. I went for a quiet stay. If you don’t mind noise, I’d recommend.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jodie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Aubert, Lafayette

Liked: Cleanliness, amenities, property conditions & facilities
The room was large and clean and comfortable. The building was safe. Only two minor issues from a 5 star rating. The hot water isn't very hot and I would imagine once it gets colder in Chicago, it would not be comfortable. Second, the coffee panel to get in from outside the building doesn't light up. I would not be able to find the numbers without a phone flashlight. It was cold and raining and if I didn't have a phone, it would have been miserable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary Romer

Travelled with partner
Liked: Amenities
No regular cable TV. Might make the difference of not staying based on my husband.
Stayed 5 nights in Sep 2023

10/10 Excellent

Aisha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Really liked this property, close to everything. Right next to the train. A lot dining options nearby.

4/10 Poor

Alexandra

Business traveller
Liked: Cleanliness, room comfort
Great for weekday stay, HORRIBLE on weekend noise
Bed was super comfortable and loved the apartment... until Thursday night. Don't stay here if you will be here for a thursday, Friday, or Saturday. There is a literal night club right below your room and the entire room shakes from 8pm to 2am on every weekend night. Had a flight Friday morning at 6am and literally was on a roller coaster in my bed from noise and speaker vibrations until 2am. Not ideal.
Stayed 3 nights in Sep 2023
Response from Sonder on 4 Oct 2023
Hi Alexandra, your review is appreciated. We're sorry the noise disrupted your stay. We do our best to disclose that the nightclub gives off excessive noise Thursday-Sunday, but we apologize if anything was unclear. If you decide to give us another chance, we'd love to recommend another location in the city for your next visit.

10/10 Excellent

Bronwen Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central, close metro train, but away from the downtown. Transport very easy to use etc Just a great location and great place to stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Jaimie

Business traveller
Liked: Cleanliness, property conditions & facilities
Had a great experience. Easy to check in and super walkable to restaurants nearby train station.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, room comfort
Last minute Biz Trip - Luxe on a budget
Normal hotel rates were insane. This was a reasonable cost with the features I care about. First time using a Sonder- I’ll definitely use this spot again and look at options in other places I travel. As a solo female biz traveler this felt safe to me. Not sure it would be for everyone, but it worked for me to have no reception on site and a great place to sleep and work. Nice amenities in the suite. Close to some great places for food and coffee.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great Studio
Perfect location and overall a great experience.
Stayed 2 nights in Sep 2023

8/10 Good

Julie

Liked: Cleanliness
Stayed 2 nights in Sep 2023

6/10 Okay

justin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Monday, Tuesday and Wednesday were great but Thursday a very loud dance club with horrible music started blaring music below my room. It went 4 hours and was infuriating. I couldn't sleep, concentrate of even think. It was awful.
Stayed 4 nights in Sep 2023
Response from Sonder on 12 Sept 2023
Hi Justin, your honest review is important to us. We're sorry your stay was disrupted by noise from the nightclub. We do our best to disclose that there is late-night noise and music from the nightclub, but we apologize if anything was unclear. Our team is happy to deliver a white noise machine or earplugs to help alleviate the sounds. If you decide to give us another try, we'd be glad to host you again at a quieter location in Chicago.

4/10 Poor

Rachael

Liked: Cleanliness, property conditions & facilities
Response from Sonder on 11 Sept 2023
Hi Rachael, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.