Ratings based on 3,542 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

very nice

Posted 15-Feb-2017
Pros: Restroom, quiet, desk.
the room is fantastic, highly recommend. The only thing troubles me is that I was charged the breakfast however I did not have it. But I got my money back soon after I called.
4out of 5
by A verified traveller from Athens Greece

Beautiful property in desperate need of refitting

Posted 15-Feb-2017
Pros: location, staff, breakfast
Cons: room decoration
The hotel is located in the absolute perfect place - on the Magnificent Mile, opposite the Hancock Tower, with pleasant staff and great common areas, with good breakfast but it desperately needs an update in the rooms. The 70's are long gone, yet the rooms are still frozen in that decade. Carpet, wall paper, decoration details...etc..all need refitting. If that will be done, we will gladly go back, we had a great time there.
1out of 5
by A verified traveller from Detroit

We will never stay here again

Posted 14-Feb-2017
Pros: Almost dying
Cons: Dryness, cleanliness, staff, intelligence,
Location: Hotel Location was great. Downtown near a bunch of food and drink places.
We decided to stay here after reading good reviews. Our room was outdated, and very dry. When we requested to have a Humidifier brought up to the room, they instead came in and plugged in a deodorizer. We did not check what they plugged in, and after about 30 minutes it became hard to breath. They basically almost killed us, because a Deodorizer is terrible for your health. Other then almost dying, having 1 sink in the "prestige suite" was ridiculous. The shower was small, and we did not enjoy our stay here at all. The hotel told us they could not do anything because we booked through Expedia.
3out of 5
Recommended
for Everyone
by A verified traveller

Staff pas tres attentioné

Posted 12-Feb-2017
Dès l'arrivée jusqu'au départ un service banal sans aucune attention particulière, pas d'ouverture de porte alors que j'étais chargée de valises, pas de café en chambre, bref bien en dessous des standards habituels des Sofitel.
5out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 09-Feb-2017
Good, comfortable, and pleasant. The only thing i did not like was that the gym was temporarily in one of the meeting rooms.
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel in Chicago

Posted 26-Jan-2017
This hotel is beautiful. Great location, attentive staff and the room was clean and comfortable. Within walking distance of most attractions and restaurants. Would certainly visit and recommend to anyone looking for a great hotel in the Chicago area!
5out of 5
Recommended
for Everyone
by A verified traveller from h

Excellent hotel

Posted 25-Jan-2017
A great hotel, fantastic service from the moment we entered the hotel. The rooms are large and well appointed with exceptionally comfortable beds. The location of the hotel is excellent and only 5 minutes walk from the magnificent mile
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel with amazing view

Posted 24-Jan-2017
My experience at the Sofitel was wonderful! The room was clean and very comfortable. The staff was curtious and helpful. It was right in the heart of downtown so it made going where we wanted to go so much easier. I would recommend this hotel to anyone looking for somewhere nice to stay in Chicago.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel great location

Posted 17-Jan-2017
I had a very pleasant stay at Sofitel Chicago. I was especially impressed with the room service; everything I ordered was delicious.
5out of 5
Recommended
for Business Travellers
by A verified traveller from New Orleans, LA

Excellent location for the Gold Coast, River North

Posted 17-Jan-2017
Cons: The food doesn't impress me at all - Their "famous" pineapple upside-down cake looked like a slab of meat. So gross.
Location: The location however is great and close to the hot spots. I love a good martini at The Tavern on Rush - vodka with bleu cheese olives. :)
I stayed here on a quick trip to the city the week of January 13 to 15 2017. The hotel is always clean and smells pleasant. Facilities may need to be updated in the next few years but the over all ambience is quiet and chic. I personally wouldn't waste money on room service for breakfast, especially if there's great lunch/breakfast place in the neighborhood called The Third Coast on Dearborn.