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Reviews of Hotel Chicago West Loop

2.5 out of 5
Hotel Chicago West Loop
1622 W Jackson Blvd, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 129 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 66 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a concert at Credit 1 Arena at UIC. Very conveniently located within easy walking distance of that arena and also the United Center. Small room but clean , quiet, comfortable.
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

woods

Business traveller
Liked: Cleanliness
We were locked out of the room with our belongings in it all night, nothing was done for the inconvenience, still payed full price for double room we couldnt access
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you for staying with us. Management should be reaching out soon. We appreciate your feedback.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on 20 May 2024
Thank you for your feed back

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 20 May 2024
Thank you for your feed back

4/10 Poor

Eric M

Travelled with family
Disliked: Cleanliness, amenities
Charges added to rooms on final invoice that were not included on my original price from Expedia. Now unsure of using Expedia at all for future hotel needs.
Stayed 2 nights in May 2024
Response from Front Desk on 19 May 2024
Thank you for staying with us. Management should be reaching out soon. We appreciate your feedback.

10/10 Excellent

Kasee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the environment & staff!
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on 8 May 2024
thank you for your feed back

10/10 Excellent

Courtney

Stayed 1 night in Apr 2024
Response from Front Desk on 19 May 2024
Thank you for your feed back

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice me n my husband enjoyed ourselves
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Apr 2024
Thank you for your feed back

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was short but enjoyable. United center is about a 15 minute walk so that’s very convenient. Staff was friendly and the location was to public transportation routes that take you right downtown. Would definitely stay again. Cons: rooms were small and walls were thin. If you’re a light sleeper it might not be quiet enough for you depending on who’s staying next to you. That stuff doesn’t deter me but figured I’d post in case some people are looking for that information.
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Latosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for your feedback

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Tyler

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for your feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Needsrestaurant
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your feedback.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from Front Desk Team on 25 Apr 2024
Thank you for your feedback.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all. 9000 thumbs up
Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
Thank you for your feed back

10/10 Excellent

Mary

Stayed 1 night in Apr 2024
Response from Front Desk on 15 May 2024
Thank you for your feed back

10/10 Excellent

Austin

Stayed 2 nights in Apr 2024
Response from Front Desk on 12 May 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Stacey

Travelled with partner
Liked: Staff & service
Very kind front desk staff and great location. Room was not the cleanest, bench and sheets had stains that seemed a little gross.
Stayed 2 nights in Apr 2024
Response from Front Desk on 20 Apr 2024
Thank you for your feedback.

10/10 Excellent

Nancia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 19 Apr 2024
Thank you for your feedback

10/10 Excellent

Ke, MAHOMET

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business travel.
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for staying with us.

6/10 Okay

Adam

Liked: Staff & service
Disliked: Amenities
Room was small and you could hear everything in the hallway and the room above when people walked. Friendly staff and nice to have fridge in room but the hotel can use some love.
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for your feedback

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for your feed back

10/10 Excellent

Ricardo

Stayed 1 night in Mar 2024
Response from Front Desk Team on 30 Apr 2024
Thank you for your feedback.

8/10 Good

Ronald

Liked: Cleanliness
Staff at hotel was very helpful
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for staying, we appreciate your feedback.

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient. We felt safe in this area to walk to area restaurants. Very close to the United Center as we were here for a hockey game. We brought the Amtrak and actually could have walked the mile from the depot but took a ride share instead since we didn’t know the area. The bed was small for us… full size instead of our normal queen at home but it was comfy and pillows were pretty comfy as well. The price was very reasonable for a Saturday night in Chicago. Very pleased! We would stay again!
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for staying, we appreciate your feed back.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so sweet and helpful!! Above and beyond! Would absolutely return!
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
Thank you for your feed back

4/10 Poor

Katherine

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were all really nice, however the stay itself was not great. Just about everything had "out of order" signs on it - the office equipment, the gym, etc. There are no real food options nearby and the hotel doesn't offer coffee or breakfast. One night the smoke detector outside my door chirped the ENTIRE night. Another night there were either other guests or people in the lobby up until after 2am being really loud.
Stayed 4 nights in Apr 2024
Response from Front Desk on 5 Apr 2024
Thank you for staying, we appreciate your feedback.

10/10 Excellent

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The paintings on the walls were the most interesting part
Stayed 2 nights in Apr 2024
Response from Front Desk on 5 Apr 2024
Thank you for your feed back

10/10 Excellent

Shirley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Front Desk on 5 Apr 2024
Good morning Shirley, thank you for your feedback,

10/10 Excellent

Esmeralda

Liked: Cleanliness
Good location
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for your feed back

6/10 Okay

Janely

Travelled with group
Check in is at 4pm and I arrived around 5:30 pm. I noticed there were many people in the lobby waiting to check in. Front desk stated that it would be like 15 mins for me to check in which honestly was okay compared to the amount of time others had to wait. The hotel apologized for the inconvenience and being short staffed. I received a gift certificate for a free night to make up for it. Overall, staff is friendly. Cleanliness of room was ok. Area itself is great considering it’s so close to the United Center. Would come here again!
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for your feed back

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to United center. Kind and efficient staff. Clean room
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your feedback

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your feed back

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and hospitable. In a safe area.
Stayed 1 night in Apr 2024
Response from Front Desk on 4 Apr 2024
Thank you for your feedback

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for staying, we appreciate your feedback.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay if you’re going to the United Center
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Ingrid

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in is stated to be at 4pm but I waited to check in until past 6pm. Poor excuse of saying they are fully booked, then be more prepared to service your clients not make them wait when they made plans
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Sorry for the inconvenience and thank you for your feedback

10/10 Excellent

Lizbeth

Travelled with partner
Staff was very nice and helpful!
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for your feedback

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 1 Apr 2024
Thank you for staying, we appreciate your feedback.

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that it’s closed to united center. Didn’t like the property itself. Rooms need updated and maintenance.
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for your feedback

8/10 Good

Alfredo

Travelled with family
Liked: Staff & service, amenities
Good to visit the United Center. Hotel is 3 blocks from there Limited parking but alternatives around Nice and friendly staff
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your feedback

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for United Center events
Stayed 3 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your feedbackxk

10/10 Excellent

Ricky L.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!!
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your feedback

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room for one night stay for event at the United center. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Mar 2024
Thank you for staying, we appreciate your feedback.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great proximity to the United Center
Stayed 1 night in Mar 2024
Response from Front Desk on 23 Mar 2024
Thank you for staying, we appreciate your feedback.

10/10 Excellent

Audree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Tho they don't have breakfast but they do sell some food in refrigerators up front.
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
Good morning, Thank you for your feedback

10/10 Excellent

Tim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to United Center Also great restaurant Ricanos right atound the corner.
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Thank you for staying. hope to see you soon.

6/10 Okay

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Thank you for staying, we appreciate your feed back.