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Reviews of Congress Plaza Hotel

3.5 out of 5
Congress Plaza Hotel
520 South Michigan Avenue, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 2447 out of 6634 reviews" "
Rating 8 - Good. 1870 out of 6634 reviews" "
Rating 6 - Okay. 1110 out of 6634 reviews" "
Rating 4 - Poor. 686 out of 6634 reviews" "
Rating 2 - Terrible. 521 out of 6634 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Tenesha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had the lake view room. It's the only reason to stay here. My room was in the south tower and the restroom was badly in need of an update.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised, nice room, older but well kept facility.
Stayed 3 nights in Apr 2024

6/10 Okay

Ryan Daniel

Business traveller
Disliked: Cleanliness
Great location and a beautiful historic hotel. Unfortunately cleanliness does not appear to be of top priority. Upon entering the room I found hair in several places around the bathroom and on the linens. This hotel is also joining the trend of not offering housekeeping every day. Though they said it was available on request, when I did request it from the front desk, I never ended up getting it.
Stayed 2 nights in Apr 2024

8/10 Good

Mark Roger, Alexandria

Travelled with family
Liked: Cleanliness, amenities
I like the Congress Plaza because it's still a reasonably priced downtown hotel that is close to a lot of downtown attractions. I didn't find the counter staff particularly professional, friendly, or helpful this particular visit. Was a bit disappointed by that. Otherwise, we liked our rooms (539 and 539A). Will be back.
Stayed 2 nights in Apr 2024

8/10 Good

Abigail

Travelled with group
Liked: Amenities
nice and clean room, nice bellman, creepy halls perfect
Stayed 1 night in Apr 2024

8/10 Good

Midaja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The things I did not like was the bathroom. It was small. We were also in a joint room and another guest was able to access our room when I was in the shower luckily my fiance was in the room. We had to secure the room with a chair.
Stayed 1 night in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For a first time staying a hotel it was great
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area
Stayed 1 night in Mar 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very unique and clean. Loved being so close to downtown attractions. Perfect for walking around to the sights.
Stayed 1 night in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

4/10 Poor

Andrea

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The receptionist very rude at the moment of check in, no parking, no hot water, the room was very hot because of the old air condition . The location great
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Sydney

Travelled with group
Liked: Cleanliness, amenities
I really loved this hotel. First time staying there. Definitely had some problems but it’s okay. Not really any hot water and the closet light didn’t really work and no heat but like I said I managed. The staff was really nice and help me out with bags with an hurt hand I have. Very friendly and helpful
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

William

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Amanda

Travelled with partner
Liked: Amenities
Very nice place to stay. Parking was off site but not hard to find a spot that wasn’t over priced. Very friendly staff in bar. Rooms were updated.
Stayed 1 night in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights everything was good, beds are a bit on the rougher side, parking was expensive, the restaurants inside had good food. Other than that would definitely stay again
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

4/10 Poor

Uriah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property as bad as I wanted to like it, it was an awful experience I do not recommend this hotel whatsoever!! Maybe this WAS a nice place to stay in the 60s but it doesn’t look like it’s been restored since then! Well at least the hallways!!
Stayed 3 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness
Stll priced reasonably an in a great location in the South Loop downtown. Have stayed here for years
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service
Good location, good price. A bit older looking in certain parts but overall a good value
Stayed 1 night in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient. Everything was walking distance
Stayed 2 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Ariana, Louisville

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and pleasant, seemed to be relatively recently renovated. Convenient location with a lovely view over Grant Park. Surprisingly spacious closet. Polite staff and a good value room, no hidden fees or anything. The hotel as a whole is older but we had but no real complaints, it was perfect for our short stay.
Stayed 1 night in Apr 2024
Response from shakeel on 28 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Sincere lee

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from shakeel on 28 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the view of Lake Michegan
Stayed 1 night in Apr 2024
Response from shakeel on 27 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service
Great location, easy access to all tourist attractions and public transportation, amazing staff. Highly recommend it.
Stayed 4 nights in Apr 2024
Response from shakeel on 1 May 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness
No heat in the room, had to request a heater. Housekeeping staff knocked on my door at 9AM awaking me. I asked was checkout not at 12 Noon. Housekeeping staff stated "yes, i'll come back". I was unable to sleep comfortably for these reasons.
Stayed 1 night in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

zee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from shakeel on 26 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Sean

Travelled with family
Liked: Property conditions & facilities
Great older hotel, like stepping back in time. Location is fantastic
Stayed 1 night in Apr 2024
Response from shakeel on 27 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Sean

A great older hotel. Very happy with my stay here.
Stayed 3 nights in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Joshua

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
It is an old hotel but will maintained
Stayed 1 night in Mar 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Lance

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Great location on Michigan avenue. Very cool lobby. Rooms need renovation. Rusty shower. Door to connecting room would not lock so did not feel very secure. I had to put a chair under that door knob to secure my room.
Stayed 2 nights in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location
Stayed 2 nights in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Greg

Travelled with partner
Little outdated for the $$. Stay was nice just could use some remodeling.
Stayed 2 nights in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Sherell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

4/10 Poor

Taylor

Travelled with family
Disliked: Staff & service
No parking
Stayed 2 nights in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Steven, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from shakeel on 24 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall no issues with the hotel very good service and clean expensive parking but that's to be expected in Chicago
Stayed 1 night in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Nori

Travelled with partner
Liked: Cleanliness, staff & service
Ice machine was broken and I could hear my neighbor snoring through the shared door. Otherwise nice hotel and convenient for public transit.
Stayed 3 nights in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

2/10 Terrible

Xingguo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no hot air AC even I turned on to high temp and no hot water to shower, no bottle drink water.
Stayed 1 night in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the historical nature of the hotel
Stayed 1 night in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Corey

Liked: Staff & service
.........
Stayed 3 nights in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from shakeel on 20 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and conveniently located.
Stayed 7 nights in Apr 2024
Response from shakeel on 20 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Alex

Stayed 2 nights in Apr 2024
Response from shakeel on 21 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Kandie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I didn’t like was that when we got there we wait about 20 minutes for someone to help us check in and no matter where you parked you have to pay
Stayed 1 night in Jan 2024
Response from shakeel on 20 Apr 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and loved the classic grandiose decor. Unfortunately our room was connected to the other rooms on either side of us, and there was a large gap between the doors and the floor, meaning we could see light and hear all the noise (TV, even hear when the person was showering) from their room while in our bed.
Stayed 4 nights in Apr 2024
Response from shakeel on 20 Apr 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from shakeel on 20 Apr 2024
Thank you for staying at Congress Plaza Hotel