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"Large old style charm hotel. Very classy foyer and the staff incredibly professional. A quick thank you to Tobori-san at checkin. Not only did he acknowledge that I am a Gold Member of Hotels.com, he upgraded us to a higher & better room and extended our checkout to 2pm. ArigatogozimasuTobori-san"

"My only complaint was that the mattresses and pillows were a crime against my neck and back "

"The location was great. Staffs was very helpful and nice. Airport limousine drop off and pick up in front of the hotel. "

"This property is located in front of the Shinagawa Train Station which provides local service and the Shinkansen or bullet train service for longer journeys such as Kyoto or Osaka. The hotel has a Bowling center, shops, restaurants, food court and 7 eleven store. The hotel staff is very friendly and helpful. Super clean ."

"We enjoyed our stay at Keio Plaza immensely. We had a Club Premier room and we could not fault the room or the Club facilities."

"Extremely clean and in a good location. Staff were exceptionally professional. The air-conditioning required a few restarts and the gym could be in a better condition. "