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Reviews of Canopy by Hilton Chengdu City Centre

4.5 out of 5
Canopy by Hilton Chengdu City Centre
No. 5 Xiyu Street, Qingyang District, Chengdu, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 12 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Zishuai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Canopy has been exceptionally pleasant. The hotel has a modern, smart and simple design fused with Chengdu elements. The staff (especially Xiaohong) are very accommodating and even let us check out way later for free. The rooms are spacious with modern amenities and the breakfast is delicious. I highly recommend this place for business and leisure travels.
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
No need to give a try
Bad experience! The first room was smelly, the courtain and toilet seat didn't work properly. The windows faces directly to a office building and the staff from the reception told me this was a Tianfu square viewed room?! No sorry during whole complaining. Cannot believe it's a five stars hotel belongs to Hilton. Location is good, BTW Ritz Carlton is just on the corner
Stayed 4 nights in Jun 2019
Response from Canopy Enthusiast on 18 Jul 2019
Thank you for your comments, we are disappointed to hear that we were not able to live up to your expectations and for that we apologize. Please kindly contact us for any further assistance or suggestions at bernie.zhang@hilton.com and once again our sincere apologies.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Canopy Enthusiast on 26 May 2019
Hi there, looking forward to your next positive stay with us in Chengdu!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Canopy Enthusiast on 26 May 2019
Hi there, looking forward to your next positive stay with us in Chengdu!

8/10 Good

yuxiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Canopy Enthusiast on 24 Feb 2019
你好，欢迎来到嘉悦里的世界。很高兴了解到酒店为你打造了鲜活愉悦的入住体验。希望你的旅行乐趣中始终有嘉悦里的陪伴。让我们一起活力再出发，期待早日与你再次相见！

10/10 Excellent

YI JING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很方便的住宿地點，離天府廣場站過馬路就到了（步行１分鐘），前面就是四川博物館，周邊吃食很多，對面有餐廳，天府廣場地下街也都是吃的，景點搭地鐵就能到，所以適合自助遊的遊客
Stayed 5 nights in Sep 2023

10/10 Excellent

Zhang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好 非常喜欢
Stayed 1 night in Jan 2022

10/10 Excellent

ka kit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比極高
性價比極高 環境舒適 設備良好
Stayed 2 nights in Dec 2021

10/10 Excellent

YING

Stayed 1 night in Dec 2020
Response from Canopy Chengdu City Centre on 1 Mar 2021
尊敬的宾客您好，感谢您选择入住成都领地希尔顿嘉悦里酒店。感谢您对于酒店住宿服务给予的良好评价，希望我们活力四射的鲜活环境和具有当地特色的邻里文化，让您仍然留有鲜活的美妙回忆。希望不久后能够再次见到您，为您打造只属于您的嘉悦里鲜活体验。祝您旅途顺利，生活愉快！

2/10 Terrible

そらたび, 上海

Business traveller
Disliked: Staff & service, amenities
ホテル以外で出していないACアダプターやケーブル類をチェックアウト後、忘れてしまいホテルに確認したら無いとの事。あり得ない話。ヒルトンにしてこんな事があるとは、、 もう使いたく無い。
Stayed 2 nights in Jun 2020
Response from Andie Luo on 15 Jun 2020
Dear guest, Thank you very much for choosing Canopy by Hilton Chengdu City Centre and taking your time to share your feedback. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Canopy Reservation center on 21 Feb 2020
Thank you for staying at Canopy Chengdu City Centre. If you have any problems during your stay, We are happy to receive your feedback.Welcome to your next visit, Canopy Chengdu City Centre to give you the most sincere greetings.

10/10 Excellent

mie, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタイリッシュなだけでなく、ユーザーエクスペリエンスに優れたデザインで居心地最高でした。Positively yoursという、canopy のブランドのコンセプトがとても気に入ったので他の都市でも泊まってみようと思います。
Stayed 3 nights in Dec 2019

10/10 Excellent

Chung chun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean, comfortable, professional service and quiet.
Stayed 3 nights in Nov 2019
Response from Canopy by Hilton Chengdu City Centre on 4 Dec 2019
Dear guest， Thank you for taking time to share your feedback with us. We are delight to know the you enjoyed your stay at Canopy by Hilton Chengdu City Centre and we made your stay more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay and continuous support in the near future. Thank you! Positively yours,

10/10 Excellent

ka kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from 成都领地希尔顿嘉悦里酒店 on 28 Oct 2019
亲爱的客人， 感谢您选择入住成都领地希尔顿嘉悦里酒店，城市因你而鲜活。期待您的下次光临！

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 成都领地希尔顿嘉悦里酒店 on 28 Oct 2019
亲爱的客人， 感谢您选择入住成都领地希尔顿嘉悦里酒店，城市因你而鲜活。期待您的下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯
位置不錯，据说是希爾頓亚洲区第一间新系列品牌，新酒店，位置在向民居的，健身设施较少，竟然是没泳池的，早餐十分丰富，房間大小舒适，但不知是有蚊子还是其他小虫子，我跟我朋友两人住了的第二个晚上就肯定有东西咬了，手跟腿出现红点，痒痒的，但房間看着十分企理的，希望注意下吧
Stayed 2 nights in Aug 2019
Response from 成都领地希尔顿嘉悦里酒店 on 27 Aug 2019
Hi你来啦~ 欢迎来到嘉悦里的世界。给您带来了不愉悦的入住体验，请允许我们向您表达诚挚的歉意！关于游泳池前台好客使者可为您推荐周边的游泳池。关于蚊虫叮咬等问题酒店已加强驱虫管理。希望下次的服务能让您满意。