Chengde Holidays from £960

I have very mixed feelings about our stay: Positives: - location (close to subway, supermarket next door,etc) - friendly and helpful reception staff (don't really speak English but use a translator device and keen to help). - big room with a separate area for kids Negatives: - overall decor and cleanliness - as children stay free no amenities were provided for them. Had to ask for bedding and towels on arrival. Their bed never got made or enough towels left. - very rude staff in the breakfast bar (apart from the young guy on a couple of mornings) - rooms only cleaned superficially, sink and floor dirty, mushrooms sprouting in the shower. - limited breakfast options for western palates, not much variety from day to day. - no free ice-cream in lobby. My kids were disappointed. We stayed for 9 days and it wasn't available once. Don't advertise if you're not going to restock it. - view from our winfow: ask for street view if you can!

The hotel's location is super convenient—right next to Tongluogu Alley. The environment is beautiful and spotlessly clean. The staff are warm and provide excellent service, making you feel right at home.

Clean rooms, great customer service

From the moment we arrived at the Bvlgari Hotel Beijing, it was clear that this would be a truly special experience. The hotel itself is immaculately maintained—every detail, from the architecture to the interiors, exudes elegance and sophistication. The facilities are top-notch, and the rooms are beautifully designed, spacious, and impeccably kept, making for a supremely comfortable stay. What truly set this experience apart, however, was the exceptional service. The entire team was not only warm and welcoming but also incredibly attentive and proactive. They went above and beyond to accommodate every request, often anticipating our needs before we even voiced them. Their genuine hospitality made us feel incredibly valued and at home, which made our stay all the more enjoyable. Our time at the Bvlgari Hotel Beijing was nothing short of outstanding, and we left with wonderful memories. I would highly recommend this hotel to anyone looking for a luxurious, seamless, and truly personalized experience in Beijing.