The staff who completed the security check at boarding told me I look ´Chinese' (quote) on my passport picture... It must be something worth looking at as far as training because that has the potential to offend in so many ways. Flight entertainment was beyond awful. If you're serious about people using their own devices you need to make sure it works (my connection kept telling me to close the ap and start again), give better advance warning so people can actually download in advance and assist with power. When you're travelling all day, phone battery is precious. Staff were super friendly - thanks for making my trip relaxed !!!!!