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Reviews of WoodSpring Suites Chattanooga

2.5 out of 5
WoodSpring Suites Chattanooga
7710 Lee Highway, Chattanooga, TN

Reviews

5.4
Rating 10 - Excellent. 23 out of 142 reviews" "
Rating 8 - Good. 25 out of 142 reviews" "
Rating 6 - Okay. 23 out of 142 reviews" "
Rating 4 - Poor. 20 out of 142 reviews" "
Rating 2 - Terrible. 51 out of 142 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service sucks. Made reservations online, arrived to the hotel. No one was working the front desk. Called the number provided multiple times with no answer. I asked a hotel guest if any one works here and he stated he has been there a month and he would highly recommend going somewhere else because customer service sucks. He even said the hotel employee lives in the hotel. Any ways we were happy to leave because it was not a nice/safe area
Stayed 1 night in Mar 2024

2/10 Terrible

Ny-Asia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nancy - General Manager on 1 Nov 2023
We are sorry you did not have a positive experience. We strive very hard to keep our guest a priority. Please feel free to contact the front desk to discuss any concerns.

2/10 Terrible

Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property felt very unsafe, ended up not staying and paid for another room for the night somewhere else in Chattanooga.
Stayed 1 night in Sep 2023
Response from Nancy - General Manager on 14 Sept 2023
Thank you for taking the time to let us know how your stay was. We apologize we did not meet your expectation. Your comments will be taken to the team to look for better ways to serve our guest, We hope you give us an opportunity in the future to meet your expectations.

8/10 Good

Michael

Stayed 7 nights in Aug 2023
Response from Nancy - General Manager on 9 Oct 2023
Thank you again for taking the time to let us know how we are doing!We value your opinion and will take your comments to the team.

10/10 Excellent

Karen

Stayed 7 nights in Aug 2023
Response from Nancy - General Manager on 20 Sept 2023
Thank you for taking the time to let us know how we are doing. We have taken your comments to the team and look forward to finding ways to improve your stay. We hope to see you again soon!

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were unable to get checked into the property, no one would answer the lobby check in phone or the room where the clerk resides after hours. We ended up having to drive through the night. Terrible service.
Stayed 1 night in Aug 2023
Response from Nancy - General Manager on 10 Aug 2023
We are sorry your experience was negative. Can you let me know your date this occurred please? Feel free to reach out to the hotel if you can give me more information. Thank you

2/10 Terrible

laurel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Certainly when we got there, there was pot smoking outside by many men. We then got the wrong key to a room that was already occupied and very lucky my husband didn’t get shot.
Stayed 4 nights in Jul 2023
Response from Nancy - General Manager on 24 Jul 2023
We are terribly sorry this event happened to you. We have taken your comments to the team to ensure this never occurs again. We pride ourselves at being safe and ensuring our guest are comfortable. Thank you for taking the time to let us know how we can continue to improve our services.

4/10 Poor

Nimo Abdi

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Nancy - General Manager on 30 Jun 2023
Thank you for taking the time to let us know how we are doing. We are sorry you did not find the hotel to your expectations. We will work diligently to make your next experience better. Hope to see you again soon.

2/10 Terrible

Lindel

Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in Jun 2023
Response from Nancy - General Manager on 26 Jun 2023
Thank you for taking the time to let us know how we are doing. We take all comments to our team to look for opportunities to improve. We hope to have you visit us again soon.

2/10 Terrible

Colleen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nancy - General Manager on 6 Jun 2023
thank you for taking the time to let us know how we are doing. Your information will be shared with the team to look for better ways to service you. We hop you chose to come back to visit with us in the future!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Nancy - General Manager on 1 Jun 2023
Thank you for taking the time to let us know how we are doing. Your comments will be shared with our staff to look for more ways to improve your experience. We hope you come back to visit us!

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service
My reservation was cancelled minutes before i showed up for check in. The man behind the desk wasnt very helpful. When I asked if he knew of any other places to say he just said “ no I dont live here”
Stayed 7 nights in Mar 2023

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from stacy on 29 Apr 2023
Thank you for choosing avid hotel. Hope to see you again soon!

10/10 Excellent

Greg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet area nice staff and very willing to help with any needs
Stayed 8 nights in Jan 2023

6/10 Okay

mary

Business traveller
Liked: Staff & service
just ok
We stayed here and from the looks of the hotel online, it looks fairly new and safe. When we arrived the desk area/foyer was tiny and it appeared to be a "contractor" hotel. Several service trucks were onsite and carried groceries up as we went to our room. I'm not sure if it is being used to house immigrant families, but we saw three school buses make a stop here while we were eating breakfast.
Stayed 1 night in Jan 2023

6/10 Okay

Courtney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from stacy on 10 Jan 2023
Thank you for taking time out and letting us know how your visit went. Hope to see you again soon!

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and poor internet. Office staff not very interested in helping customers.
Stayed 8 nights in Nov 2022

2/10 Terrible

LORA

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay.
Stayed 1 night in Nov 2022

2/10 Terrible

Lucila

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I found roaches in the room. I don’t sleep because I kept thinking I had them on me. Never again will I ever stay there!
Stayed 1 night in Oct 2022

8/10 Good

James

Liked: Staff & service, amenities, property conditions & facilities
Clean properly nothing fancy for sure
Stayed 1 night in Oct 2022

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross but Employees were nice
As I walked in to check in, the hallway and lobby smelled of cigarette smoke. The employees were super nice and very helpful. I went to check our room and as I was in the room, there were bugs crawling all over the floor. I opened the bathroom door and a big one ran out. That's when I went downstairs and told the front desk I could not stay there with my family.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was good stay
Stayed 12 nights in Aug 2022
Response from stacy on 19 Sept 2022
Thank you so much for taking time out of your day letting us know you had a great. Please let us know when your in the area again!!Stacy Christopher

2/10 Terrible

Shawn LeDale

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy! Reeks of Mold, roaches everywhere. Floors hadn’t been swept or mopped. Towels, wash clothes and sheets were stained.
Stayed 7 nights in Jun 2022

2/10 Terrible

Esther

Stayed 1 night in Jul 2022

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
terrible, sketchy people all around coming in & out of the hotel. window broken & plastic taped over it. hole in bath tub that looked like plaster was slapped on it
Stayed 2 nights in Jun 2022

2/10 Terrible

Rina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in May 2022

4/10 Poor

Tosha

Stayed 7 nights in May 2022

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible!! It’s basically a flop house for homeless people.
Stayed 1 night in Mar 2022

6/10 Okay

Denise

Stayed 1 night in Apr 2022

6/10 Okay

Curt Van Der

Stayed 15 nights in Mar 2022

6/10 Okay

Gloria j

Travelled with family
Liked: Property conditions & facilities
the people was friendly
Stayed 15 nights in Mar 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handicap room but waiting for a room on the 3floor
Yes I have a handicap room and I really wish that I was on the third floor of the smoking floor because I do like to smoke cigarettes from time to time and I hate going outside because it's so cold to smoke but and other than the walk-in shower I hate it because I love taking baths and it seems like the floor gets soaking wet with this walking shower because I'm not handicapped so hopefully I'll be able to get into a another room tomorrow some man at the front desk tonight and hopefully he said that he will be getting moved tomorrow because I plan on staying with you guys for a while I really love the hotel
Stayed 7 nights in Mar 2022
Response from Ms Gordon on 11 Mar 2022
Thank you for your review.

10/10 Excellent

Thaddeus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from Ms, Gordon on 8 Mar 2022
Thank you for your feedback please visit us again.

2/10 Terrible

Cynthia

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here for the month . The staff is great . However the policies at this place are terrible . They only wash the sheets like twice a month . They are supposed to clean the room every two weeks but they haven’t done that either. You can change your towels out once a week but you have to pay 10 dollars for that too. Expedia way over charged for this live in hotel and didn’t give me their monthly rate . No one could seem to help retrieve some money . For as much as you pay you should be able to get clean sheets like at least 1 time a week. Towel should be switched freely every other day. There are a lot of homeless and druggies that reside here, you do smell pot in hallways quite a bit. The place has roaches . For the bright side the beds are ok the pillows are aweful . It has full fridge and two burner stove which makes cooking better if your stuck in hotel for a time. The owner of the property needs to change policies to be allowed to wash sheets at least once a wk. Switch towels out like every third day. My car did get vandalized here. The homeless are problem here as well.
Stayed 27 nights in Feb 2022
Response from Ms Gordon on 4 Mar 2022
Greetings, Thank you for choosing us for your travel needs, We appreciate the loyalty, On behalf of our staff here at the Woodspring suites I want to apologize for any inconveniences, we are currently working to improve our expectations for ours Guests. please give us another opportunity to make it right.

2/10 Terrible

Braesha

Stayed 1 night in Feb 2022

2/10 Terrible

Sissy

Stayed 1 night in Feb 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
This place is very nice especially for the price I paid . Real clean and well kept .great job guys!
Stayed 7 nights in Feb 2022
Response from General Manager on 23 Feb 2022
Thank you for the kind words. We're glad that you enjoyed your stay and can't wait to have you stay with us again in the near future!

4/10 Poor

Bobbylee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Roaches in room and generally not clean
Stayed 7 nights in Feb 2022
Response from General Manager on 23 Feb 2022
We're very sorry to hear your experience was less than your expectations. We have addressed your concerns and hope that you'll give us an opportunity to earn back your business in the near future!

2/10 Terrible

Schachle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything I didn’t even stay upon entering my room there was more than ten roaches I stayed in 301 they lady at the front desk was very unprofessional from the moment she arrived I say that because no one was in the office when I got there it was left unattended I had to wait for someone to come idk if two people was on staff or not but she entering with a guy that looked like he did not work there I called downstairs after entering the room and seeing nothing but roaches she said she would call me back in 2 mins to see what she can do it took her 15 mins not to call and let me know so I went down and waited in the lobby where she allowed me to sit for like 30 mins then when I decided that I would just go someone else cause if one room has it do does the others I know on the gate and she came around and we let her know we were leaving and her words were oh you can leave we didn’t take any money from you, you have to take that up with online bye I will never go there again and will not recommend anyone to go EVER
Stayed 1 night in Nov 2021

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was full of roach bugs
Stayed 7 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my paid confirmation so I never checked in. Left me with no place to stay in Chattanooga. Not happy.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 10 nights in Feb 2021

2/10 Terrible

Asia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2020

4/10 Poor

Antoinette

Stayed 7 nights in Aug 2020

4/10 Poor

Lily Rose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
on’t stay here unless you have too!!
Was locked out of my room and told I would be allowed back into my room until I paid more money for my room. After talking to the attendant she said I must have not paid or that my card was declined cause of f the reservation was not showing anything on it. I told her I had prepaid on hotels.com and after 45 mins was finally let back into my room. Wish I would have only booked a few days not a week. Super bad place!! Never got maid service for a whole week either!! Didn’t get new towels or anything! Plus someone started banging on my room door while I was working at 11:30 pm and just kept banging on the door. It stopped after 10 minutes. Yet it was not the best neighborhood to be in.
Stayed 7 nights in Jul 2020

2/10 Terrible

R, Chatt

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Never even got a room. And I had to set up 3 separate reservations. Still never got a call or anything to advise that there was no room avail.
Stayed 7 nights in Jul 2020

2/10 Terrible

Shandle

Disliked: Staff & service, property conditions & facilities, room comfort
ANGRY CUSTOMER
The state was okay to say the best about it however I was charged 3 times for one week is so that 3 * charged my card three times it is over a month later and I still don't have it back on my card if you could give me a call back that would b great 4233566869
Stayed 7 nights in Jun 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting environment around the hotel. No housekeeping available. All the bed sheets are dirty with full of hair.Stove and microwave broken no one to fix. Hundreds of junkies around the property you will feel extremely unsafe.
Stayed 3 nights in Apr 2020

8/10 Good

Kawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well it was not a good stay
Stayed 7 nights in Mar 2020