Restaurant

Reviews of Homewood Suites by Hilton Concord Charlotte

3 out of 5
Homewood Suites by Hilton Concord Charlotte
7300 Scott Padgett Parkway, Concord, NC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 639 out of 742 reviews" "
Rating 8 - Good. 78 out of 742 reviews" "
Rating 6 - Okay. 12 out of 742 reviews" "
Rating 4 - Poor. 9 out of 742 reviews" "
Rating 2 - Terrible. 4 out of 742 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about our stay, the entire building was super clean, all the employees were super friendly and the ladies at the breakfast buffet were the BEST!!!Bianca & Marisa i believe were their names, they were so attentive and the attention to detail to make sure everything was clean and food always available was amazing!!! Thanks Homewood suites, will definitely stay here next time we visit Concord/Charlotte.
Stayed 2 nights in Apr 2024
Response from Homewood Suites Representative on 22 Apr 2024
Dear Noemi, Thank you for the kind remarks; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our spotless property. We appreciate you for sharing your positive experience about our breakfast staff, especially Bianca and Marisa. We're thrilled that their polite and attentive service played such a memorable role during your stay. We'll be sure to pass along your appreciation! We love knowing you will return, and all of us at Homewood Suites by Hilton Concord Charlotte look forward to welcoming you back soon.Sincerely,Homewood Suites Representative

10/10 Excellent

REBECCA CHURCH-TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how much space, full size refrigerator, two t.v.'s , extra large bathroom. The only thing negative I have to say is that I would like a room that doesn't allow pets. I have allergies and am highly sensitive, so would have liked that option.
Stayed 1 night in Apr 2024
Response from Homewood Suites Representative on 17 Apr 2024
Dear Rebecca Church-Timothy, Thank you for the generous review! We are glad you enjoyed our spacious, well-equipped accommodations. Although you had an overall pleasant visit, we are sorry for any inconvenience you experienced due to our pet-friendliness. We appreciate you sharing your observations, as we always want to know how we can enhance our guests' satisfaction. We look forward to your next stay at the Homewood Suites by Hilton Concord Charlotte!Sincerely,Homewood Suites Representative

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe place to stay with family.
Stayed 3 nights in Apr 2024
Response from Homewood Suites Representative on 7 Apr 2024
Dear Brian, Thank you for staying with us at Homewood Suites by Hilton Concord Charlotte and for your great review. We are pleased you loved our hotel and are grateful you recommended us as a safe place for families!Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon.Sincerely,Homewood Suites Representative

6/10 Okay

Jestine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Homewood Suites Representative on 2 Apr 2024
Dear Jestine, Thank you for choosing our hotel for your recent visit and for taking the time to rate your experience. We hope you enjoyed your overall experience, but we apologize for not meeting every expectation and are disappointed to know that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Homewood Suites Representative

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homewood Suites was a really nice place for my family & J to stay at for 2 nights. Price was not bad at all and they offer free breakfast as well! We were very happy with our stay!
Stayed 2 nights in Mar 2024
Response from Homewood Suites Representative on 30 Mar 2024
Dear Martha, Thank you for the excellent review. We are glad that you and your family enjoyed your stay and that we exceeded all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably of our breakfast. Thank you for choosing Homewood Suites by Hilton Concord Charlotte. We hope to welcome you back soon.Sincerely,Homewood Suites Representative

10/10 Excellent

Antjuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, the front desk staff and other support staff were all friendly and helpful, the room was clean and quiet, the hotel was located close to food & shopping, and check-out was a breeze as well. Only had the complimentary breakfast once, and it got the job done. Would recommend and stay again!
Stayed 4 nights in Mar 2024
Response from Homewood Suites Representative on 23 Mar 2024
Dear Antjuan, It means so much to us that you enjoyed your time with us at Homewood Suites by Hilton Concord Charlotte! We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our convenient location, delicious breakfast, and service from our devoted associates went beyond your expectations.Thank you for recommending us to fellow travelers. We love knowing you will return!We are honored you chose to stay with us during your visit to Charlotte, and we can't wait to host you in the future for more great memories. Sincerely,Homewood Suites Representative

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Suites Representative on 14 Mar 2024
Dear Katherine, Thank you for your excellent rating! We are glad you had such a positive experience at Homewood Suites by Hilton Concord Charlotte, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Homewood Suites Representative

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Homewood Suites Representative on 12 Mar 2024
Dear Thomas, Thank you for the excellent review of your stay at Homewood Suites by Hilton Concord Charlotte. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to Charlotte.Sincerely,Homewood Suites Representative

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Homewood Suites Representative on 12 Mar 2024
Dear Christina, We appreciate you leaving your generous rating regarding your recent visit to Homewood Suites by Hilton Concord Charlotte. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Homewood Suites Representative

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern. L’Oréal was a gem to work with!!
Stayed 2 nights in Mar 2024
Response from Homewood Suites Representative on 7 Mar 2024
Dear Theresa, Thank you for the terrific review, particularly for complimenting our friendly and professional associate, Loreal. We are glad that you enjoyed our fresh, modern accommodations. We focus on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments.We look forward to your next stay at the Homewood Suites by Hilton Concord Charlotte!Sincerely,Homewood Suites Representative

8/10 Good

Misha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is in close proximity to mall, shopping, races. Easy check in. Friendly staff
Stayed 2 nights in Feb 2024
Response from Homewood Suites Representative on 20 Feb 2024
Dear Misha, Thank you for the kind review of your stay at Homewood Suites by Hilton Concord Charlotte, particularly for complimenting our friendly and professional associates. We are glad you enjoyed our convenience to all that Charlotte has to offer! Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon.Sincerely,Homewood Suites Representative

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Suites Representative on 18 Feb 2024
Dear Tisha, We are delighted to read the review of your stay at Homewood Suites by Hilton Concord Charlotte. We strive to exceed our guests' expectations and are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Homewood Suites Representative

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t stay very long but it was a very nice hotel and very clean. I really enjoyed the king studio room.
Stayed 1 night in Feb 2024
Response from Homewood Suites Representative on 13 Feb 2024
Dear Natalie, Thank you for the terrific review! We are glad our associates made you feel at home and that you enjoyed our fresh, comfortable accommodations. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments.We look forward to your next stay at the Homewood Suites by Hilton Concord Charlotte!Sincerely,Homewood Suites Representative

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very pleasant as well as the breakfast workers. Clean and spacious environment. It's always a plus when you can take a hot shower and its not clogged up. Room was spacious.
Stayed 2 nights in Feb 2024
Response from Homewood Suites Representative on 5 Feb 2024
Dear Kelly, Thank you for choosing Homewood Suites by Hilton Concord Charlotte and sharing your experience. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We strive for excellence and are thrilled you appreciated our clean property and spacious room. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Homewood Suites Representative

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Homewood Suites Representative on 24 Jan 2024
Dear Amy, We are delighted with your rating. It's wonderful to know that you enjoyed so much about your time at Homewood Suites by Hilton Concord Charlotte. We look forward to serving you again in the future.Sincerely,Homewood Suites Representative

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 22 Jan 2024
Dear Jennifer, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Sincerely,Homewood Suites Representative

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Homewood Suites Representative on 22 Jan 2024
Dear Guest, Thank you for taking the time to leave your rating! It is fantastic that you enjoyed your time at Homewood Suites by Hilton Concord Charlotte! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely,Homewood Suites Representative

10/10 Excellent

Kurt

Stayed 2 nights in Jan 2024
Response from Homewood Suites Representative on 4 Feb 2024
Dear Kurt, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Concord Charlotte.Sincerely,Homewood Suites Representative

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was incredible, awesome staff, great atmosphere and accommodations, will definitely stay again in the future.
Stayed 2 nights in Jan 2024
Response from Homewood Suites Representative on 16 Jan 2024
Dear Karen, It means so much to us that you enjoyed your time with us at Homewood Suites by Hilton Concord Charlotte! We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our hotel staff's service exceeded your expectations. We are also glad you loved the accommodations and the atmosphere and will return soon.We are honored you chose to stay with us during your visit to Charlotte, and we can't wait to host you in the future for more great memories. Thank you again for the kind words and until next time!Sincerely,Homewood Suites Representative

10/10 Excellent

Leonor

Stayed 3 nights in Jan 2024
Response from Homewood Suites Representative on 9 Jan 2024
Dear Leonor, We are pleased to receive your generous rating for Homewood Suites by Hilton Concord Charlotte. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Homewood Suites Representative

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for Family Trip Visit
The hotel is a perfect place to stay when visiting the Charlotte area. The staff was terrific from check-in, breakfast, and check-out. Gen at the check-out desk helped us close out our stay and take one last family photo before heading home. The room we had met all our needs and made the stay restful. I would recommend Homewood Suites Charlotte to anyone visiting the Concord area.
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 9 Jan 2024
Dear William, We're delighted your family enjoyed a wonderful stay at Homewood Suites by Hilton Concord Charlotte! From check-in to breakfast, our staff aims to provide a great experience. Thank you for recommending us to others exploring the Concord area! We look forward to welcoming you back.Sincerely,Homewood Suites Representative

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly. And the breakfast buffet was perfect for us.
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 7 Jan 2024
Dear Jennifer, We're thrilled to hear that you found Homewood Suites by Hilton Concord Charlotte very family-friendly! It's wonderful that the breakfast buffet suited your needs perfectly. Your positive feedback is appreciated, and we look forward to providing you and your family with another excellent stay in the future. Thank you for choosing us!Sincerely,Homewood Suites Representative

10/10 Excellent

Kelly, Oak Island

Stayed 3 nights in Dec 2023
Response from Homewood Suites Representative on 7 Jan 2024
Dear Kelly, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Homewood Suites by Hilton Concord Charlotte. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Homewood Suites Representative

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel was very clean, beds were comfortable. This was our first time staying here and we will definitely be back !
Stayed 2 nights in Dec 2023
Response from Homewood Suites Representative on 31 Dec 2023
Dear Keith, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We are delighted that you loved our comfortable beds and got a great night's sleep. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Homewood Suites by Hilton Concord Charlotte; we look forward to seeing you soon.Sincerely,Homewood Suites Representative

10/10 Excellent

HERNEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was wonderful! Everything was 100% good!
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 30 Dec 2023
Dear Herney, On behalf of all of us at Homewood Suites by Hilton Concord Charlotte, thank you for the excellent rating! Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. It was a pleasure hosting your visit to Charlotte, and we look forward to seeing you soon.Sincerely,Homewood Suites Representative

10/10 Excellent

Lekeshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concord Mills Charlotte NC location
I really enjoyed my stay. The staff was extremely nice and bed very comfortable. I will definitely return soon.
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 30 Dec 2023
Dear Lekeshia, Thank you for the wonderful feedback about our hotel. We are delighted to know how much you loved our comfortable beds. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Homewood Suites by Hilton Concord Charlotte. Sincerely,Homewood Suites Representative

10/10 Excellent

yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Homewood Suites Representative on 29 Dec 2023
Dear yan, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Homewood Suites by Hilton Concord Charlotte soon!Sincerely,Homewood Suites Representative

10/10 Excellent

RicK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 28 Dec 2023
Dear Rick, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Homewood Suites by Hilton Concord Charlotte. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Homewood Suites Representative

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 17 Jan 2024
Dear Diane, We appreciate you taking the time to leave your generous rating regarding your recent visit to Homewood Suites by Hilton Concord Charlotte. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Homewood Suites Representative

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 25 Dec 2023
Dear Robert, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Concord Charlotte.Sincerely,Homewood Suites Representative

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 20 Dec 2023
Dear Camille, Thanks for the outstanding rating! We are delighted your time at Homewood Suites by Hilton Concord Charlotte was so great, as we always strive for excellence. We look forward to your return soon to share another fantastic experience.Sincerely,Homewood Suites Representative

2/10 Terrible

John

Stayed 2 nights in Dec 2023
Response from Hotel Representative on 2 Jan 2024
Dear John, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Homewood Suites Representative

8/10 Good

Brittney

Travelled with family
Stayed 3 nights in Dec 2023
Response from Homewood Suites Representative on 13 Dec 2023
Dear Brittney, We appreciate you taking the time to leave your generous rating regarding your recent visit to Homewood Suites by Hilton Concord Charlotte. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Homewood Suites Representative

10/10 Excellent

renae

Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 31 Dec 2023
Dear Renae, We are pleased to receive your excellent rating for Homewood Suites by Hilton Concord Charlotte. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Homewood Suites Representative

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we were doing in Concord, NC. Kitchen and shower were comfortable to occupy and use. Would be nice to have food other than snacks available for evening arrivals. Even a microwaved hotdog would do.
Stayed 2 nights in Dec 2023
Response from Representative on 9 Dec 2023
Dear Karl, Thank you for choosing Homewood Suites by Hilton Concord Charlotte and taking the time to share your experience. We are glad that you loved our location and that we were perfectly situated near everything that you planned to see and do in the City. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. It was our pleasure to host you during your time in Concord. We look forward to your next visit.Sincerely,Homewood Suites Representative

10/10 Excellent

William Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay
Stayed 1 night in Dec 2023
Response from Homewood Suites Representative on 5 Dec 2023
Dear William, Thank you for the kind remarks; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed their time with us. All of us at Homewood Suites by Hilton Concord Charlotte look forward to your return.Sincerely,Homewood Suites Representative

6/10 Okay

Jean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was lovely. It was convenient. There were 2 giant bugs climbing on the walls in the bathroom. So gross.
Stayed 1 night in Nov 2023
Response from Homewood Suites Representative on 1 Dec 2023
Dear Jean, We appreciate your kind words about our staff and the hotel's convenience. Your feedback about the bathroom is valuable, and we apologize for any inconvenience. We'll address this matter to ensure a more pleasant experience for our guests. Thank you for bringing it to our attention, and we hope to have another opportunity to host you in the future.Sincerely,Homewood Suites Representative

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest Hotel I have stayed in the entire year of 2023, and I have traveled a lot. And the greeting by Gen at the front desk upon our arrival on Thanksgiving day was awesome!
Stayed 1 night in Nov 2023
Response from Homewood Suites Representative on 26 Nov 2023
Dear Brenda, It means so much to us that you enjoyed your time with us at Homewood Suites by Hilton Concord Charlotte! We are absolutely thrilled to be the cleanest hotel you have experienced in 2023. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our front desk associate Jen's service exceeded your expectations.We are honored you chose to stay with us during your visit to Charlotte, and we can't wait to host you in the future for more great memories. Thank you again for the kind words and until next time!Sincerely,Homewood Suites Representative

10/10 Excellent

ivelisse

Liked: Staff & service, amenities, property conditions & facilities
amazing experience everything was great !! attention cleaniness!! would return again . si highly recommended
Stayed 5 nights in Nov 2023
Response from Homewood Suites Representative on 24 Nov 2023
Dear Ivelisse, Thank you for choosing Homewood Suites by Hilton Concord Charlotte and for your wonderful review! We're delighted to hear you had an amazing experience and appreciated our attention to cleanliness. Your recommendation means a lot, and we look forward to welcoming you back for another great stay.Sincerely,Homewood Suites Representative

10/10 Excellent

Catherine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable, spacious room and pet friendly. My dog feels right at home!
Stayed 1 night in Nov 2023
Response from Homewood Suites Representative on 22 Nov 2023
Dear Catherine, Thank you for the glowing review! We are glad our associates made you and your dog feel at home and that you enjoyed our spacious, comfortable accommodations. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments.We look forward to your next stay at the Homewood Suites by Hilton Concord Charlotte!Sincerely,Homewood Suites Representative

10/10 Excellent

Francene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, nice morning coffee and tea supplies in suite with kitchen with full fridge in. Seperate dressing and sink area from toilet and shower, very white thick towel sets. Good value, seperate tv area and also tv in bedroom. Very helpful staff. Little issues, bed covers a little stiff, making me glad i brought my own throw. Construction on one side of outside of building audible from rooms. Breakfast food not very tasty, but good yogurt, fruit, and coffee with availability of turbinado sugar and real half and half.
Stayed 2 nights in Nov 2023
Response from Homewood Suites Representative on 22 Nov 2023
Dear Francene, Thank you for choosing Homewood Suites by Hilton Concord Charlotte for your recent stay and for sharing your experience. We're thrilled to receive compliments about our hotel and staff. We're overjoyed to hear that our associates exceeded your expectations with their service and friendly demeanor. It's also wonderful that you liked our well-equipped room, amenities, and modern layout. However, we apologize for not meeting your expectations with the comforts of the bed covers and are disappointed that some of our food taste was not up to your liking. We also regret any noise disruption from outside the hotel and are genuinely sorry for the inconvenience it may have caused. We will share your comments promptly with our team to ensure improvements, and thank you for appreciating the yogurt, fruit, and coffee with turbinado sugar offered at breakfast. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you back to the Charlotte area.Sincerely,Homewood Suites Representative

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations
Stayed 1 night in Nov 2023
Response from Homewood Suites Representative on 14 Nov 2023
Dear Kristen, Thank you for the kind remarks; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed their time with us. All of us at Homewood Suites by Hilton Concord Charlotte look forward to your return.Sincerely,Homewood Suites Representative

10/10 Excellent

Marlene

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice!
Stayed 1 night in Nov 2023
Response from Homewood Suites Representative on 7 Nov 2023
Dear Marlene, Thank you for the kind remarks; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our property. All of us at Homewood Suites by Hilton Concord Charlotte look forward to your return.Sincerely,Homewood Suites Representative

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our stay was great! The staff was very friendly and helpful. Everything was very clean! We will be back!
Stayed 3 nights in Oct 2023
Response from Homewood Suites Representative on 6 Nov 2023
Dear Cliff, It means so much to us that you enjoyed your time with us at Homewood Suites by Hilton Concord Charlotte! We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the cleanliness of our property and the service from our hotel associates went beyond your expectations.We are honored you chose to return on your next visit to Charlotte, and we can't wait to host you again for more great memories. Thank you again for the kind words and until next time!Sincerely,Homewood Suites Representative

10/10 Excellent

Joana

Stayed 1 night in Oct 2023
Response from Homewood Suites Representative on 24 Oct 2023
Dear Joana, On behalf of our team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Charlotte.Sincerely,Homewood Suites Representative

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Very nice and considerate. The room was great. They were clean and in great condition. I really appreciate the whole staff for the cleaning that they do. I know it can be hard, but they need a raise seeing how nice the rooms and property are. Would stay here over any other hotel in the area.
Stayed 2 nights in Oct 2023
Response from Homewood Suites Representative on 22 Oct 2023
Dear Samuel, It means so much that you enjoyed your time with us at Homewood Suites by Hilton Concord Charlotte! We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that you enjoyed our well-maintained accommodations and our hotel staff's service exceeded your expectations. We are honored you chose to stay with us during your visit to Charlotte, and we can't wait to host you in the future for more great memories. We look forward to your next stay!Sincerely,Homewood Suites Representative

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Homewood Suites Representative on 17 Oct 2023
Dear Jaime, On behalf of our team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Charlotte.Sincerely,Homewood Suites Representative

2/10 Terrible

Irma

Stayed 1 night in Oct 2023
Response from Homewood Suites Representative on 17 Oct 2023
Dear Irma, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Homewood Suites Representative

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Sheets smelled, i think room deodorizer was used, set off allergies. Please get Kurigs for the rooms, and Starbucks coffee
Stayed 1 night in Oct 2023
Response from Homewood Suites Representative on 3 Oct 2023
Dear Laurie, Thank you for the kind rating of your stay at Homewood Suites by Hilton Concord Charlotte. We are happy to read you enjoyed most of our services. However, we apologize for any housekeeping issues with your room. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Thank you for sharing your observations regarding the Kurigs in the rooms and Starbucks, as we always want to know how we can enhance our guest satisfaction. It was our pleasure hosting you, and we look forward to accommodating you again soon. Sincerely,Homewood Suites Representative

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and the staff were all very nice
Stayed 1 night in Sep 2023
Response from Homewood Suites Representative on 1 Oct 2023
Dear Gretchen, It means so much to us that you had a great time with us at Homewood Suites by Hilton Concord Charlotte! We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our hotel associates' service exceeded your expectations. We are honored you chose to stay with us during your visit to Charlotte, and we can't wait to host you in the future for more great memories.Sincerely,Homewood Suites Representative