I had two separate stays at this hotel. I booked a standard room both times. The first stay, I had a room with a coffee maker and teapot. The second stay when my daughter joined me, our room had no teapot nor coffeemaker. The descriptions do not talk about either item under any of the categories. When I complained, I was basically dismissed by a caustic front desk manager who obviously did not care about my requests. To have a coffee maker and a teapot, we would have had to pay $100 more for the two nights. The general sense I got was that once they have you - they don’t care if you are happy or not. A small item like a coffeemaker and/or a teapot would have made my experience totally different. Now, I will never go back there and will tell others how petty such a big hotel chain can be. It’s a nice property, but I don’t need being treated so negatively - I’m not sure if I was treated this way because I booked through Expedia or if she just didn’t like me. It’s over so I don’t care, but I won’t be back, and I’m sure the manager won’t care.