Title: Elia Fatma Boutique Hotel - Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=4530930&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Elia Fatma Boutique Hotel - Adults Only A peaceful sanctuary in the heart of town life where guests can relax with a cup of coffee or treat themselves to spa therapies at this adults-only retreat ## Photo gallery for Elia Fatma Boutique Hotel - Adults Only ![Reception - Elia Fatma Boutique Hotel - Adults Only (Chania)](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/dda57b61.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily buffet breakfast - Elia Fatma Boutique Hotel - Adults Only (Chania)](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/a0a3f7a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony - Elia Fatma Boutique Hotel - Adults Only (Chania)](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/6a836610.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Elia Fatma Boutique Hotel - Adults Only (Chania)](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/0b3c3f6a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Elia Fatma Boutique Hotel - Adults Only (Chania)](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/babb4581.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Elia Fatma Boutique Hotel in Chania Town welcomes adults to enjoy its complimentary breakfast buffet and cozy coffee shop. The property features a tranquil garden and library, while the spa offers restorative treatments including massages and body scrubs. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Business services £78 includes taxes & fees 24 Dec - 25 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4530930&PinnedHotelID=4530930&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Room (Deniz) ![Egyptian cotton sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/98e618e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Deniz) 10.0 Exceptional 1 review ### Highlights Furnished balcony Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu - City view - Sleeps 3 - 1 King Bed ### View all photos for Classic Room (Aysel) ![Egyptian cotton sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/763f36b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (Aysel) ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton bed sheets - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 Bedroom (Guzel) ![Egyptian cotton sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/2caaaa74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom (Guzel) 9.0 Wonderful 2 reviews ### Highlights Furnished lanai Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Maisonette (Yasemin) ![Egyptian cotton sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/93ac7a80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maisonette (Yasemin) 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Superior Room (Yildiz & Sibel) ![Egyptian cotton sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/5000000/4540000/4531000/4530930/e072d7da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Yildiz & Sibel) ### Highlights Furnished lanai Soundproofed Individually furnished Individually decorated Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChania-Hotels-Elia-Fatma-Boutique-Hotel.h4530930.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChania-Hotels-Elia-Fatma-Boutique-Hotel.h4530930.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.51629%2C24.01654&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-SoJMwnIu2suPwjNxvZuBhZ0aPM=) 9, Skoufon Str., Old Harbour, Chania, Crete Island, 731 31 #### What's nearby - Old Venetian Harbor \- 1 min walk \- 0.1 miles - Maritime Museum of Crete \- 2 min walk \- 0.1 miles - Chania Lighthouse \- 3 min walk \- 0.2 miles - Chania Central Market \- 5 min walk \- 0.3 miles - Agora \- 5 min walk \- 0.3 miles #### Getting around - Chania (CHQ-Ioannis Daskalogiannis) - 29 min drive #### Restaurants - ‪Starbucks - ‬2 min walk - ‪Ταμάμ (Tamam) - ‬1 min walk - ‪Galileo Cafe - ‬1 min walk - ‪Remezzo - ‬2 min walk - ‪Amphora - ‬2 min walk ## About this property ### Elia Fatma Boutique Hotel - Adults Only Upscale hotel near Old Venetian Harbor Nea Chora Beach is located near Elia Fatma Boutique Hotel - Adults Only, which provides a free breakfast buffet, a terrace and a coffee shop/cafe. Treat yourself to a facial, a body wrap or a massage at the on-site spa. The on-site restaurant offers breakfast and light fare. In addition to a garden and a library, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A round-trip airport shuttle (surcharge), express check-out and concierge services - Luggage storage, a computer station and multilingual staff - Smoke-free property and tour/ticket information Room features All guest rooms are individually furnished, and boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and air conditioning. Extra conveniences in all rooms include: - Hypo-allergenic bedding and Egyptian cotton sheets - Bathrooms with baths or showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Wardrobes/cupboards, coffee/tea makers and ceiling fans ### Awards and affiliations No Boutique Certification – This property has not received an official certification as a Boutique Hotel under the Hellenic Chamber of Hotels' Boutique Hotel certification scheme. ## Similar properties ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11600000/11598100/11598043/f2fc5028.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elia Bettolo Old Town Chania - Breakfast included - Free Wi-Fi - Air-conditioning - Laundry room 9.4 Exceptional 204 reviews £83 includes taxes & fees 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=11598043&PinnedHotelID=11598043&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite, 1 Bedroom, Hot Tub, Sea View | View from room](https://images.trvl-media.com/lodging/20000000/19110000/19102400/19102364/bf47686d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elia Palatino Hotel Old Town Chania - 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A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Things to do - Full-service spa - Library - Yoga classes ### Conveniences - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station ### Outdoors - Garden - Terrace ### Full-service spa - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Facials - In-room massages - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 1 building - 2 floors - Art Deco architecture - Built in 2011 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Hypo-allergenic bedding - Pillow menu ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Espresso maker - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop-compatible safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Express check-out available ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Zampeliou 32 street- Elia Zampeliou Hotel\] Guests must contact the property in advance for check-in instructions; your host will greet you If you arrive at the property after hours, you'll need to check in at an alternative location: \[Zampeliou 32 street- Elia Zampeliou Hotel\] To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November to 31 March, EUR 1.50 per accommodation, per night - A tax is imposed by the city: From 1 April to 31 October, EUR 5.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 30 per room (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 1042K060A0201301 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms ### Property is also known as Ontas Fatma Hanoum Boutique Ontas Fatma Hanoum Boutique Hotel Ontas Fatma Hanoum Boutique Hotel Khania Ontas Fatma Hanoum Boutique Khania Ontas Fatma Hanoum Boutique Hotel Chania Ontas Fatma Hanoum Boutique Chania ## Frequently asked questions ### Is Elia Fatma Boutique Hotel - Adults Only pet-friendly? ### How much does it cost to stay at Elia Fatma Boutique Hotel - Adults Only? ### How much is parking at Elia Fatma Boutique Hotel - Adults Only? ### What time is check-in at Elia Fatma Boutique Hotel - Adults Only? ### What time is check-out at Elia Fatma Boutique Hotel - Adults Only? ### Does Elia Fatma Boutique Hotel - Adults Only provide a shuttle to the airport? ### Where is Elia Fatma Boutique Hotel - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Elia Fatma Boutique Hotel - Adults Only Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.8 Location ### 9.6 Staff & service ### 8.6 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 98 8 - Good 16 6 - Okay 6 4 - Poor 5 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### dora 11 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved this hotel!!!! It was so cute, staff was really nice and helpful at the front desk. ##### dora Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Steven 13 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was extremely helpful and went out of their way to make sure that we enjoyed our stay in Chania. Their recommendations on aight to aee and restaurants to eat at were spot on. The hotel is beautiful and located in the heart of the old town . WEMe even got a room upgrade! ##### Steven Stayed 4 nights in May 2025 ### 10/10 Excellent #### Achilles 15 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An excellent location to enjoy the old city of Chania ##### Achilles Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### Hareeta 24 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Elia Fatma was perfect for me. A small, beautiful, well-looked after, adults only hotel, with delightful staff, Ideally located for me and my stay. ##### Hareeta Stayed 5 nights in Aug 2024 ### 8/10 Good #### Michelle Dene 29 May 2025 Liked: Cleanliness Cute and quaint boutique hotel. Don’t expect much, but that’s okay, you’re there for the charm, experience and location! My particular room was perfect for 1 person, but would not be comfortable for two - which was fine since I was meeting family after Crete. If you aren’t looking for a lot of bells and whistles, this probably works. Be prepared to roll your luggage down the street! Cars can’t enter after a certain point. ![View of room/balcony from street. ](https://a.travel-assets.com/ugc/hotel-reviews/e2babafa-0d8d-46fa-8a34-be83d523a417-1748533133893.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Deniz room](https://a.travel-assets.com/ugc/hotel-reviews/8c34270c-2cc3-4b54-a933-81a73d1b3506-1748533129231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michelle Dene Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jose 24 Aug 2023 Liked: Amenities, property conditions & facilities We stayed here two nights, the hotel is centrally located to many restaurants and close to the Chania harbor. Loved it! The only complaint I have, is that the free bottle of wine had a terrible taste. ##### Jose Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### sheldon 14 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel review. Everything was great apart from the safe in my room which had to be fixed before it would work and there was no coffee machine in the room which I asked for and it was provided. The room was clean, quiet and comfortable. The shower was great as was the breakfast. All the staff were very helpful and kind. ##### sheldon Stayed 7 nights in Sep 2023 ### 8/10 Good #### Alexander 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I can totally recommend this place. The rooftop was great. The location super central. The breakfast buffet had literally all one need. I don’t wanna criticise much. The hotel is great. The room was nice. It would’ve been just great to have some shower mat every day. Also, there’s a coffee machine on the room but we only got two capsules right at the beginning. Furthermore, there were just 5 hangers in the wardrobe. A little less for so many wardrobes and two persons. I would also recommend to remove all the thick pillows, blankets and bed sheets, which are stored in these wardrobe in the summer months. These are taking lots of space and the wardrobes were anyway a little tiny. That’s all… ##### Alexander Stayed 7 nights in Jul 2024 ### 6/10 Okay #### Brigitte 7 Oct 2025 Disliked: Amenities breakfast was amazing, room though was very dusty and bathroom had black mold ##### Brigitte Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Brigitte 7 Oct 2025 Disliked: Amenities breakfast was amazing but room was dusty , dark and bathroom had black mold ##### Brigitte Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Kevin 14 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Kevin ### 10/10 Excellent #### Hugh 8 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great to be on the old town , really helpful staff and loved room with balcony ##### Hugh Stayed 2 nights in May 2023 ### 10/10 Excellent #### Verified traveller 7 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Best breakfast you can get. If possible, stay here. ##### Verified traveller Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Nicole 16 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### Nicole ### 10/10 Excellent #### Nicole 16 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is close to the Venetian harbour in the old town. The room was spacey, had a wardrobe room and a spacey bathroom. Very stylish furnished. Super breakfast buffet! Very friendly and helpful staff! Totally recommendable! ##### Nicole ### 10/10 Excellent #### Joyce 11 May 2023 Liked: Staff & service The staff were fantastic. Antoni and Despina were extremely helpful. We changed hotels after the first night because our A/C wasn’t working. The breakfast is top notch! Location was central to everything. ##### Joyce Stayed 3 nights in May 2023 ### 2/10 Terrible #### Terrance 17 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They charged us for 2 rooms even though they were notified that we only needed 1\. Gross incompetence not paying attention to e mails sent to them. Clearly stated to them only 1 room needed and to cancel any others. They refused. I will not trust them again. Spoiled our trip to Greece for our 50 anniversary. ##### Terrance Stayed 4 nights in Apr 2024 ### 4/10 Poor #### Ana-Maria 4 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Hey, wanted to give you a small feedback in regards to the cleaning stuff. I just wanted to use the 60 euro shampoo that I had with me in Crete which was left in the bathroom and just noticed they empty the bottle and added water. Really not professional at all. This plus the restaurant issues when they took my plate just because I was called at the reception, considering it was the first time when I came to have breakfast which was literally some watermelon and a coffee and also the rude talking when I went at 7am for a smoke and then two of them stood in front of me and being super impolite telling me I don t have accommodation there. ##### Ana-Maria Stayed 5 nights in Jun 2024 ### 6/10 Okay #### Verified traveller 18 Sept 2023 Liked: Cleanliness, property conditions & facilities #### Very underwhelmed and NOT adult only... be aware We were underwhelmed in total and for the price we paid we expected better service. The room in general was nice but dark. Positive: the breakfast lady did an amazing job. She is all alone preparing the food, cleaning and servicing... The beds were comfortable! Negative things to point out: we chose the hotel due to the fact that it is marketed as "adult only", however the breakfast room is shared and there were families with kids. I dont see the point of having "adult only" written... i think it is false information and misleading to the customer. Our coffee machine was broken. We told the cleaning lady and the receptionist. It never got repaired nor even looked at. For me this is poor service attitude even though it only is the coffee machine we are talking about. I would not recommend the hotel, expecially there are so much better places in Chania in that price range. ##### Verified traveller Stayed 2 nights in Sep 2023 ### 4/10 Poor #### Oren 17 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Hotel, horrible front desk services! We arrived on a short trip to beautiful Chania. As we came in late at night, we were informed that the front desk is located nearby at Elia Zampeliou Hotel and it is open 24 hours daily. The hotel has a front desk as you could see in the picture but it is just for decoration. This firm has various hotels in the Old City nearby so I guess it is more economical to them having one reception desk. The hotel and the rooms are excellent in a great location, with 2 friendly ladies in charge of cleaning, and preparing great breakfast. On our last day, we approached the front desk to book a Taxi to the airport and keep our language while still touring the town, and when we got back to the reception to pick up the gear and get instructions on how to reach the driver (no cars can enter this part of the city so we need instruction how to reach the meeting point), to our great disappointment, the font desk was closed! we waited half an hour trying to call the numbers we had with no success. Eventually, we communicated with Wattsapp but didn't like the excesses of No Front Desk services, and as they gave us the entry code we took off our gear and went to find our way to the airport not to miss our flight. We will surely arrive again in Chania for a longer stay but never use this firm again! Only a hotel with Front Desk services not just collects the payment upon arrival but gives services when the customers are leaving. ##### Oren Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### GIANBATTISTA 11 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location perfetta. Camera molto spaziosa e in ottime condizioni. Da consigliare. ##### GIANBATTISTA Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Nicolas 16 May 2025 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### Não quero mais! Infelizmente nos deram um quarto com vários defeitos , ar condicionado, frigobar e cofre não funcionava, o banheiro vazava água para todos os lados e oferecendo perigos para quedas por causa da agua no chão, depois de reclamar muito com o hoteis.com nos deram outro quarto no ultimo dia,porém dos 3 dias que ficamos somente 1 mereceu. O melhor de tudo foi o café da manhã e atendimento recepção e cafeteria. O resto joguei dinheiro fora. ##### Nicolas Stayed 3 nights in May 2025 ### 8/10 Good #### Verified traveller 19 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Très bon emplacement Beaucoup de charme ##### Verified traveller Stayed 1 night in May 2023 ### 6/10 Okay #### Eran 6 Jun 2022 Room internal design was weird. Bathroom and bed too close and separated by thin glass wall. Lobi was in different building than the room. Stuff was friendly but too busy. ##### Eran Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Inge 17 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mycket bra. 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