Centro Cultural Chan Santa Cruz

Positives: Super charming and welcoming hotel with an amazing pool and rooftop. Staff was friendly and helpful. It’s not in the middle of the city where most restaurants are, but an easy 10–15 minute walk gets you there. There’s a great supermarket right across Avenida Cobá, and parking is conveniently in front of the hotel. They offer beach towels, and our room was comfortable. Best of all, there are three super cute and friendly orange cats living on the property. Ok: Breakfast is included but with limited options; still decent to start the day. The shower drain was initially too tight, preventing proper water flow, but loosening it solved the issue. Negatives: Towels could be fluffier, no non-dairy milk options at breakfast, and our balcony’s sliding door was hard to pull. Overall: A cozy, cat-friendly boutique stay with a great location and relaxing amenities — with a few small details that could make it even better.

Great staff and accommodations.

Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion. Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate. Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable. Would certainly stay here again in any future trips. Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum.