Centre Island Holidays from £1,240

The 1 elevator going up to our room was always busy and congested. It took forever to get into or out of our room. The lobby store closed sporadically during the day. Ice machine on our floor was broken. Did not change our sheets the first night. Thx second day I stripped our sheets to make sure they changed them while we were gone that day. Came back only sheets on the bed and no blankets or comforters. Had to call the lobby which took forever because they don’t always answer the phone. The 3rd day we were there, they didn’t clean our room at all. After comin back from a long exhausting day, we had no clean towels and overflowing trash cans. The room was extremely small. The beds and pillows were hard and uncomfortable. I will not stay here again.

Everything was perfect.

The staff was very helpful. The rooms were clean, and the hotel was convenient to the subway.

The hotel is located in a great central location, and the rooms themselves were very quiet. We loved everything about our stay here, the room was large for NYC, the staff was amazing and the restaurants were nice.

The bed sheets were dirty the minute we walked in , dirt in the bathroom shower , rust and visible dirt on the desk and random substance smudges . The light for the bathroom did not work including the light above the toilet . The place has teenagers running around & it smells like marijuanna. 8 in the morning a random staff just opened our door as we were laying in the bed asleep , scaring us out of our sleep .. didn't say anything just closed the door and walked off . When I went into the hallway she was walking fast down the hall and said she was just checking the rooms , however checkout time is 11am!?!?!?!?!?!? Will never stay again , best thing about the place is the person who worked front desk this morning because he let me check out late for a work meeting