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Reviews of Alicia Apartelle

3 out of 5
Alicia Apartelle
Gov. M. Cuenco Avenue, Banilad, Cebu, Cebu

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 214 reviews" "
Rating 8 - Good. 84 out of 214 reviews" "
Rating 6 - Okay. 25 out of 214 reviews" "
Rating 4 - Poor. 8 out of 214 reviews" "
Rating 2 - Terrible. 7 out of 214 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

david, telford

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Oct 2023

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Sep 2023

8/10 Good

elpidio

Liked: Cleanliness
Stayed 6 nights in Sep 2022

4/10 Poor

Terence

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Very approachable staff and very quite and clean hotel😊
Stayed 2 nights in Nov 2020

10/10 Excellent

Joan

Liked: Cleanliness, room comfort
The property is excellent and very affordable- Check in was on my phone but the deposit required interaction with the front desk as well as the submission of contact tracing sheet.
Stayed 2 nights in Nov 2020

8/10 Good

Jean, Ontario canada

Travelled with partner
Liked: Cleanliness, amenities
Property location was good, close to malls, it park and downtown. Rooms was cleaned everyday with friendly staff. Only bad thing was only served breakfest. No restaurant after breakfest buffet. Had to leave hotel to find food
Stayed 7 nights in Nov 2019
Response from Management on 9 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2019
Response from Management on 5 Dec 2019
Thanks for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Nov 2019
Response from Management on 5 Dec 2019
Thanks for your feedback.

10/10 Excellent

Robert, USA

Business traveller
Liked: Cleanliness, amenities
Everything about this property is great just one issue I had, the TV picture is often bad and limited channels. There are probably 20 English channels, and HBO is included. The room is comfy, the kitchen is well equipped, full size fridge, pool, laundry. The free breakfast is Filipino food only and limited selection.
Stayed 7 nights in Oct 2019
Response from Erich O on 8 Nov 2019
Dear Mr Robert, Than you for sharing your feedback with us. As we strive to ensure our guest stay satisfaction, we have shared your feedback with the IT team for their review and improvement especially to cable channels. Please accept our apologies for the inconvenience caused as this is certainly not our intention. We hope that we will be able to redeem ourselves by welcoming you back. All the best.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Management on 6 Nov 2019
Good Day! Thanks for giving us a positive review, Looking forward on accommodating you again in Alicia.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay
My stay at Alicia Apartelle was pleasant. The staff were very friendly and helpful in time of need. The hotel has a garage for parking personally owned vehicles. Traffic can be hectic, therefore if you decide to drive around, the security guards will direct traffic in order for you to exit the hotel parking onto the road. The hotel is close to the Gaisano Country Mall and is located across the street from various restaurants and cafe's.
Stayed 5 nights in Oct 2019
Response from Management on 6 Nov 2019
Hi Mr. Brandon, We do appreciate your positive response. We're glad to know that we were able to meet your needs. We are looking forward on meeting you again in Alicia.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accomodating.
Stayed 4 nights in Oct 2019
Response from Management on 6 Nov 2019
Good Day! We do appreciate your positive response. We're glad to know that we were able to meet your needs. We are looking forward on meeting you again in Alicia.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, cooperative, clean, great lobbies, close our business
Stayed 1 night in Oct 2019
Response from Joan on 14 Oct 2019
Good Day! Thanks for your time on sharing your feedback. We are glad to know that you're satisfied with your stay and hope to welcome you on your future stay. Thank you.

10/10 Excellent

HYEONMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everytime satisfy to this hotel
Perfect!!!
Stayed 4 nights in Jul 2019

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room with a view
It was the most comfortable bed that I have ever slept in.
Stayed 2 nights in Jun 2019

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
practical stay
We were in Cebu to take care of some business. We were pleased with the location near all kinds of shopping. A very practical place to stay for us. Reasonable price. No unpleasant surprises.
Stayed 2 nights in Mar 2019
Response from Management on 29 Mar 2019
Hi Mr. Arthur, We are glad to hear your feedback and to know that you have a wonderful stay with us. Hope you would still consider us on your next visit. Thank you.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy at the Alicia Apartelle
This is the second year in a row we stayed at the Alicia Apartelle. Very attentive and courteous staff, clean and well equipped studio room, excellent breakfast buffet, and safe neighborhood. Two supermarkets and good restaurants in walking distance. Well equipped gym for free and outdoor pool to catch some rays. Cabs are very cheap so you are close to all the sights to see in Cebu. The Alicia is a great value for your money!
Stayed 9 nights in Dec 2018
Response from Management on 10 Jan 2019
Dear Mr. Mike, We're glad to know that we have exceed to your expectation and thanks for choosing always our apartelle as your home here in Cebu. Hope to see you on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2018
Response from Management on 6 Dec 2018
Good Day! Thanks for your time on giving us a review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Spacious apartment
The good... Walking distance to Robinsons supermarket and Gaisano Country Mall and eateries, spacious apartment, pleasant staff. The bad... Not much offered for westerners for breakfast; resto only had 2 menu items available on 1st night there so very disappointing. Remaining meals had outside. Hot water was moody and not much pressure. Windows need to be sound proofed as it gets a bit noisy at nights. For the price shall recommend overall.
Stayed 3 nights in Nov 2018
Response from Management on 19 Nov 2018
Dear Valued Guest, Wes sincerely appreciate your time on leaving your feedback. Rest assured that some on the issue will be addressed to improve our service. Have a pleasant day.

10/10 Excellent

john, dimboola victoria australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place and pleasant surroundings
From moment we arrived the staff were perfect. We have stayed there many times now and will continue to do so. Expedia has got it perfect with them.
Stayed 1 night in Oct 2018
Response from Management on 5 Oct 2018
Hi John, Do appreciate your feedback with us. We are looking forward to accommodate you on the future.

10/10 Excellent

Tony, Los Angeles, California

Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed here many times. The Overall cleanliness of the facilities and staff assistance are consistently excellent.
Stayed 7 nights in Sep 2018
Response from Management on 5 Oct 2018
Hi Tony, Do appreciate your feedback with us. We are looking forward to accommodate you on the future.

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The on-property guest laundry is very convenient. I enjoy cooking my own meals and the kitchen has all the needed equipment, and two electric burners. The staff are all very attentive. It is easy to get a taxi but during rush hour use Grab. there is shopping within walking distance. New hotel with completely modern interior. The wifi has good speed and there are plenty of English language channels on the tv including premium channels like HBO.
Stayed 1 night in Sep 2018
Response from Management on 5 Oct 2018
Hi Robert, Do appreciate your feedback with us. We are looking forward to accommodate you on the future.

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and everything is clean. The maid's clearing of the dishes is typical of the country, which leaves a little to be desired. The gym is good, the pool is great. Good wifi speed, and good cable TV. I stay here almost every trip. Full kitchen facility for cooking
Stayed 3 nights in Sep 2018
Response from Management on 27 Sept 2018
Hi Mr. Robert, As always, we appreciate your continuous patronage with us. See you on your next stay.

4/10 Poor

Christine

Liked: Room comfort
Good location, we had a bad luck of neighbors
The Alicia hotel is a good apartelle in an excellent area. BTC ( Banilad town center ) is just in front and gaisano mall a 3 minutes walk. Only problem was the room shower heater didn’t really work, breakfast was so so and clients that I’ve seen excluding the tour groups was questionable. As a matter of fact we had awoken to a couple fight at 3 am. Reception only had one person at the desk to handle the load of clients and tour group clients check-out. Needs improvement.
Stayed 2 nights in Jun 2018
Response from Management on 1 Aug 2018
Hi Ms. Christine, Thanks for your time on sharing your feedback with us. Rest assured that we have take note of your suggestion and will work on the things that needs improvement. Nonetheless, hope you still enjoy your stay with us.

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped kitchen. Great amenities. Laundry room. Great TV channel selection.
Stayed 3 nights in Jun 2018
Response from Management on 1 Aug 2018
Hi Mr. Robert, Thanks for your time on sharing your feedback with us. Glad to know that we've exceed to your expectation and rest assured that we will continue executing a good service. Looking forward on accommodation you on the future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy but nice
Nice place to stay but rather noisy , unsupervised children running about and a construction site in progress till 10pm .. Room service and housekeeping very good. I have stayed here four times in past so I knew what to expect but I think standards have dropped a little . Never the less I would stay again because it is in a convenient location with all amenities close by . The staff and the catering people where excellent . The Wi-fi was very slow at times ...Overall I would say a pleasant stay and not to expensive .

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hope I can return. Thank you
It was excellent from the time I checked in to the Tim I checked out. The whole staff there are friendly and can't do enough for you. Thank you, it was a great stay.

10/10 Excellent

HYEONMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Ed, San Francisco ca

Disliked: Staff & service
Apartment type. Location outside shopping district. Not so much selection for buffet breakfast.
Stayed 5 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean place with many choices of shopping and food sitting walking distance. Staff was great overall and good breakfast every morning. Poor laundry situation is my only negative I see to this place.
Stayed 12 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not close to the beach at all. For me, that was misleading. It was clean, but the restaurant in the hotel wasn’t great at all
Stayed 2 nights in Apr 2018

6/10 Okay

Jocelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maeden, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a Pleasant stay in this Apartelle
We had a very pleasant experience during our stay in this apartelle. Room is clean, staff are friendly and helpful. Price is reasonable. I would like to stay here next time I come back in August. Would also recommend this to my friends
Stayed 3 nights in Mar 2018
Response from Management on 20 Mar 2018
Hi Mr/Ms. Maedan, Thanks for your time on sharing you experience with us. We're glad to know that you have a pleasant stay and we are looking forward on accommodating you in the near future.

10/10 Excellent

Junroe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 28 Feb 2018
Good Day! Thanks for your time on sharing to us your feedback. Hope we exceed to your expectations and we are looking forward on welcoming you.

8/10 Good

Soon, Hong Kong

Liked: Staff & service, property conditions & facilities
Convenient and comfortable.
Large modern mall a short walk away for shopping and dining. Convenient taxi ride from all the sights and the facilities make for a real family hotel.
Stayed 5 nights in Feb 2018
Response from Management on 22 Feb 2018
Good Day Sir, Thanks for your time on sharing your experience of your stay. Hope you would still reconsider staying with us during your next visit in Cebu. Have a pleasant day ahead.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very respectful, helpful, and full of "local's favs" of what we should see.The rooms were super clean and large.The "kitchen" Alicia provides has a built-in induction cook-top, the proper c[
Stayed 7 nights in Dec 2017
Response from Management on 19 Feb 2018
Good Day Mr. Michael, Thanks for your time on sharing your feedback.We are glad to know that we have exceeded to your expectation. Hope we will be able to meet and accommodate you on your next trip to Cebu.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic penthouse suite!
Nice New Year’s Eve stay! Wonderful room and we had a great view of the fireworks on the hills of Cebu.
Stayed 1 night in Dec 2017
Response from Management on 19 Feb 2018
Good Day Ms. Carmen, Thanks for your time on sharing your feedback.We are glad to know that we have exceeded to your expectation. Hope we can accommodate you during your next trip in Cebu.

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 19 Feb 2018
Good Day, Thanks for your time on sharing your feedback. In behalf of the entire management thanks for staying with us and looking forward on accommodation you soon.

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good every one really nice and friendly
Stayed 2 nights in Nov 2017

8/10 Good

Ann

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
It was a comfortable 9-day business trip, staying at Alicia Apartelle. I was amused on how strict their security was, and how polite and accommodating their staffs were. The room was just right too specially for business travellers. Included in the room are utensils, kitchen equipment, and cooking wares that made me really at home. It would have been much better however, if there are washing machines, exclusive for the occupants of th room. The aircon units were quiet, Shower with good water supply and heater., gÿ
Stayed 8 nights in Oct 2017

10/10 Excellent

Beezee, Yigo, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel...very safe and quiet
My experience in Alicia appartelle was great...employees were very friendly and attentive...i would definitely use this hotel very time I go to Cebu.
Stayed 14 nights in Sep 2017

8/10 Good

Shi Guang Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with lots of food nearby.
Stayed 3 nights in Oct 2017

6/10 Okay

thomas

Liked: Cleanliness
so so
the service cleaning good, room ok not as big as wanted and no recliner, problem advertized hot tub, no hot tub all 9 days there , why down 4 repairs I had to go elsewhere
Stayed 8 nights in Aug 2017

2/10 Terrible

Verified traveller

Hotel demanded 1400 Peso Cleaning Charge at CO.
I have stayed at Alicia Twice over the last 6 months. The Staff was courteous and professional. However upon checkout of my recent stay, the Hotel demanded 1400 Pesos for Cleaning Charge. This was unreasonable because my apartment was left clean and I had already paid a premium rate to stay there. Additionally, the other Guests staying on my floor were mostly foreign couples whom were prone to screaming and yelling at each other from sunrise to midnight. If you want a restful and predicable vacation, my advice is to stay somewhere else. Also, this Hotel is located pretty far from where the good parts of Cebu City are anyway like Ayala or SM. That's said, I'm primarily done with this done for the strong-arm cleaning charge at checkout.
Stayed 7 nights in Aug 2017

8/10 Good

Sean, NYC

Liked: Cleanliness, staff & service, room comfort
Reasonable hotel Could-be exceptional
Got a one bedroom unit enjoyed the views and the size of the Room. The bed was extremely comfortable but also quite small. That could really be a great choice for the Money if things like the couch and chairs were updated. The couch was low quality and there were stains on the chairs and couch. If they spent additional money on higher quality furniture it would make a big difference
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed the stay. Staff exceptionally friendly and helpful