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Reviews of Palladium Suites Hotel

2 out of 5
Palladium Suites Hotel
6 J. Llorente St, capitol site, Cebu, Central Visayas

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay , I would recommend this Hotel
Stayed 1 night in Dec 2023
Response from Noah on 23 Jan 2024
Thanks for the positive rating, Nicholas! Hope to welcome you again soon. Regards, Noah

4/10 Poor

MARIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Barbara on 23 Jan 2024
Sorry for the unpleasant experience you had with us. Maria! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable price and very friendly and helpful staff.
Stayed 12 nights in Dec 2023
Response from Noah on 23 Jan 2024
Hi, Peter! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

6/10 Okay

jeff

Stayed 3 nights in Dec 2023
Response from Ammy on 23 Jan 2024
Hi, Jeff! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Val

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and all near Fuentes Circle.
Stayed 17 nights in Jun 2022
Response from Ammy on 24 Jul 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

8/10 Good

Thomas, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water.
Stayed 16 nights in May 2022
Response from Ammy on 10 Jul 2022
Hi, Thomas! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Big disappointment
Stayed 3 nights in Apr 2022
Response from Cheshta on 3 May 2022
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Iren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Rodito

Liked: Staff & service, amenities, property conditions & facilities
Clean , staff are friendly, approachable,convenient place to stay
Stayed 1 night in Mar 2022
Response from Jane on 23 Mar 2022
We are happy to see you liked the stay, Rodito! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

10/10 Excellent

Jocelyn Ann

Liked: Staff & service, room comfort
Needs improvement but Ok!
Basic hotel with toiletries you need during your stay. But hoping for a cleaner bathroom with hot and cold shower. Staff are all polite.
Stayed 1 night in Jan 2022
Response from Ammy on 4 Feb 2022
Hi, Jocelyn! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff was nice and helpful
Stayed 3 nights in Dec 2021

6/10 Okay

Maricel

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Nov 2021

6/10 Okay

CELSA

Travelled with family
Vacation in Cebu
Just within the heart of the cebu city, the location is perfect. As to cleanliness, yes it is clean. The fixtures in the toilet needs to be properly maintained, clogged foordrain, detached toilet seat, damaged toilet paper holder. All staff are accomodating.
Stayed 1 night in Dec 2021
Response from Ammy on 8 Dec 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

PETER

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel had a very tired look with no apparent recent maintenance. The aircon was noisy and we got very little sleep. The location was good and the staff friendly. We will not be staying there again.
Stayed 1 night in Dec 2021
Response from Ammy on 7 Dec 2021
Hi, Peter! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

10/10 Excellent

Louie Emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local tourist
The hotel staff are very accomodating. The room was smaller that expected, specially the comfort room but as a budget hotel, it was great. Location was the best.
Stayed 3 nights in Nov 2021
Response from Jane on 3 Dec 2021
We are delighted to hear your words of praise, Louie! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Jane!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with nice bed mattress. It is in a good location in Cebu City. The staff are also very accommodating. I would like to recommend this to my family and friends. I would definitely stay here again. Thanks Palladium!
Stayed 1 night in Jul 2021
Response from Richard on 16 Jul 2021
Thank you so very much! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Richard

10/10 Excellent

Eulah Michelle Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Start of a new journey with Palladium Suites
Check-in was smooth, both the receptionist and guard were friendly and accommodating. I can leave my key with them without worries and my guests were comfortable visiting me since the crew were very much okay with it. I was given tips by the guard after my jog as to where I should go and what time is best to start next time, even though I’m familiar with the place. Check out was quick and I was serviced until then. The guard helped me load my luggage in my kuya’s car while he was able to park right in front of the place. Overall stay is great! Btw, I came back to Cebu to finish my application to attend post-graduate school. Wish me luck, Palladium Suites! Bless your business!
Stayed 2 nights in Jun 2021
Response from Marie on 13 Jun 2021
Hi, Eulah! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Wilfried

Disliked: Staff & service, amenities
Mein Flug hatte Verspätung. Daraufhin wurde mein Zimmer storniert. Auch wurde versucht, von meiner Kreditkarte Geld abzubuchen, obwohl ich noch nicht einmal im Hotel war.
Stayed 20 nights in Mar 2022
Response from Jane on 4 Apr 2022
Hallo, Wilfried! Es tut uns leid, dass Ihr Aufenthalt nur durchschnittlich war. Wir haben das Feedback und die Probleme, die Sie beunruhigt haben, mit unserem Team aktualisiert. Mit freundlichen Grüßen, Jane!

8/10 Good

daitetsu

Stayed 2 nights in Mar 2022
Response from Cheshta on 23 Mar 2022
Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

10/10 Excellent

Arjun Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Bella on 22 Dec 2020
Thanks for rating us positively, Arjun! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Bella!