Ratings based on 799 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Nice location

Posted 16-Sep-2017
The hotel is higher up the mountain than many other hotels, so the scenery is breathtaking. The breakfast is top notch, and the public areas are well made. The only downside is the room. The fixtures and carpets are dated, and the ceilings could use a bit of paint. If you're working at the IT park, this is a great option.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great value for the money

Posted 09-Sep-2017
Hotel staff were very welcoming, friendly, and helpful during my stay there. The room was well appointed, clean, and well serviced. The food at the restaurant was top notch. Nice well-maintained swimming pool. Good security...no complaints whatsoever.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Nice Hotel BUT...

Posted 25-Aug-2017
Hotel facilities are excellent clean, hotel staff are pleasant but it would be nice to inform their guests right after they've checked-in about the hotel aminities & its locations such as swimming pool, gym, penthouse bar, etc... hotel security is great. Buffet food can use some improvements. I've stayed here for 10 days. While checking in, I've asked to extend my stay for one day & the front desk had put me on the wait list & indicated to advise me either way after 3 days. No one called & I assumed everything was okay. The night before check out, I received a call to remind me that I was to check out the next day. I pleaded & begged to extend my stay for one day. I was told they would call in the morning (check out day) but no call. To make long story short, I called the front desk & told them I've made reservation somewhere else. It's too bad I've been a loyal customer. A few selected guests will be invited to the so-called "Soiree" to get to know more about their invited guests at this cocktail party. It was uncomfortable as I was asked very personal questions. I've realized what it was about & left. I did not appreciate that at all. There are other ways to promote their hotel but imposing should not be one of them.
5 out of 5
Recommended
for Everyone
by A verified traveller from USA

Hospitable staff and excellent service!

Posted 08-Aug-2017
Pros: The staff really knows how to take care of their guests. They are very professional and accommodating.
Cons: Their bathrooms need upgrades.
Location: The location is great, just hate the traffic! :(
When I'm in Cebu, I always book my room at Marco Polo, wheater for my business or personal purpose. I personally love the way the staff treats me and my quests. Very hospitable which is a trait of a true Filipino. This recent trip to Cebu was with my family. The day we checked out from Marco Polo to start our island hopping tour, the staff of Marco Polo offered to keep our extra luggage so we can travel light and more comfortable with our island hopping. Without any extra charges. They know how to look after their quests. Excellent service!!!
Comment from Hotel Management
22-Aug-2017 by Brian, Hotel Management
Dear A, Thank you for your generous review about the hotel. We are very happy that you and the family enjoyed your stay with us. Your lovely comments about our associates' warm hospitality are truly appreciated and it was certainly our pleasure to be looking after you. Nothing would give us greater pleasure than to welcoming you back and continuing where we left off …. to pamper you anew. Sincerely, Brian Connelly General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great views of city and mountains

Posted 13-Jul-2017
Amazing views of the city on one side and views of the mountains on the other.
Comment from Hotel Management
01-Aug-2017 by brian, Hotel Management
Dear Guest, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to write this stay experience review. We are glad that you find our 360 degrees view 'amazing'. Indeed, our location is actually one of our best selling points not only because of the view it provides but also because it is away from the hustle and bustle of the city below. Hope to see you again soon. Cheers to your travels and endeavors ! Sincerely, Brian Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Very comfy

Posted 13-Jul-2017
We will definitely come back. I will recommend this hotel to my foreigner friends.
Comment from Hotel Management
01-Aug-2017 by brian, Hotel Management
Dear Guest, Thank you so much for your amazing review! We are happy to hear that you most definitely will come back and recommending our hotel to your friends! Nothing would give us greater pleasure than to welcoming you back (with your friends) and continuing where we left off …. to pamper you anew. Hope to see you back soon, Brian Connelly General Manager
2 out of 5
by A verified traveller from Chicago

Posted 09-Jul-2017
Suppose to be a suite room which cost more than the suite I stayed at Shangri La Taguig . TV had to call maintenance at least every time I turn it on . Bath room sink faucet water pressure is terribly weak , had to call maintenance and nothing he can do . I decided to leave the third day , I booked for seven days, I asked for a refund , they told me to ask Expedia. I was extremely disappointed and never again . Certainly will not recommend to friends here. In Chicago.
Comment from Hotel Management
01-Aug-2017 by brian, Hotel Management
Dear Chito, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I would invite you to contact me personally at email brian.connelly@marcopolohotels.com to discuss this with you further. Regards, Brian Connelly
4 out of 5
by Daisy

This traveller left a rating score only Posted 09-Jun-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from anaheim

Posted 07-Jun-2017
Clean, comfortable, beautiful hotel. Excellent food. Friendly staff
Comment from Hotel Management
01-Aug-2017 by brian, Hotel Management
Dear inday, On behalf of the entire team, I would like to thank you for your generous review about the hotel. We are very happy that you enjoyed all elements of your stay, as our guests’ comfort and convenience are foremost in our minds. We look forward to see you again here at the Marco Polo Plaza Cebu! Sincerely, Brian Connelly General Manager
4 out of 5
by Marissa

This traveller left a rating score only Posted 06-Jun-2017 on Hotels