2 outdoor pools, pool umbrellas, pool loungers

Reviews of Gooderson Monks Cowl Golf Resort

3 out of 5
Gooderson Monks Cowl Golf Resort
Sub 16 Of The Farm Heartsease, Cathkin Park, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 7 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gillian

Travelled with group
Disliked: Staff & service
Unhappy stay
We booked through Hotel.com and requested a chalet 2 bedroom for 4 adults. When we arrived at 15h30 we were taken to a room with 2 double beds(No one queried this at the time) Not sure as my mom booked chalet for us. At 20h30 at night they came to tell us we in the wrong type of room and we have to pay more and change rooms. Firstly, why not say something at check in so we could have sorted it out than. Not at this time of night. We showed them the request of booking, the type of room and the amount we paid. They were not interested. They made us feel as if we were trying to sneak people in. Will never stay there again or recommend them. They need to understand customer service first.
Stayed 1 night in Nov 2023
Response from Resort General Manager on 1 Dec 2023
Good Day,Whilst we thank you for the review and feedback, we would like to clarify a few of the issues mentioned above.1) As per the confirmation received, which was shown to you, you had booked a superior room. As this was not queried upon check in, confirms you had indeed booked the superior room and not the 2 Bedroom Chalet. This option was shown to us Via another OTA the next morning where you claimed you had booked through. This was in fact inaccurate. 2) Only 2 people came to check in, the receptionist was not aware there were 4 people. Had she been aware, she would have addressed it on check in.3) As soon as the restaurant manager became aware of the inconsistencies of how many people were meant to be in the room, she addressed it with you, this was around 19:004) When you showed us your booking page, we compared it to ours and showed you what we received from Expedia. We explained that we work on the confirmations received from our OTA's and what you had booked, had in fact been allocated to you.5) Through this whole situation, our staff remained calm and friendly, despite being sworn at and spoken down to. All of this was explained on check out, each time we presented our side, you refused to listen. Our staff tried as much as possible to accommodate you, with the restaurant manager even trying to organize a late breakfast due to the marathon you were running. This offer was not taken up. Kind RegardsKyle BosigerResort General Manager

10/10 Excellent

Nompumelelo

Stayed 1 night in Nov 2023
Response from Natisha on 22 Nov 2023
Dear NompumeleloThat you for the review.We are glad that you had a good stay. Kind regardsNatishaAdmin manager

10/10 Excellent

Anneli

Stayed 4 nights in Jul 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalets look a little unimaginative aesthetically. Needs a proper rethink. The pub/bar area is too sterile and would really need some decore investment. The wood and lighting should be old school dark to give it country atmosphere.
Stayed 2 nights in Oct 2022
Response from Bushlands Management on 22 Oct 2022
Good Day Wayne,Thank you for the review and comments. We do hope you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

M

Stayed 1 night in May 2022

8/10 Good

Damien

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Restaurant for dinner was disappointing as they only had 3 mains to choose from
Stayed 2 nights in Mar 2022

6/10 Okay

TC

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great. The overall condition of the units are not great and our specific unit had significant odour issues.
Stayed 7 nights in Dec 2021

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Lots of potential
Reception staff were amazing - friendly and responsive. Nice kids facilities, but the food needs attention.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
My family and I enjoyed our time at this resort. The food was well served and delicious and fresh. The staff were friendly and helpful. We loved the location very central to all the local spots. My daughter enjoyed the pool and putt. We will be back.
Stayed 3 nights in Apr 2021

6/10 Okay

Elize

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
comfortable
We had a few issues, that reception could solve when asked. The unit had a very nice view over a dam, that was a plus. Although we did not use any of it, the kids activities looked good.
Stayed 2 nights in Feb 2021
Response from Donald on 21 Apr 2021
Dear Elize Thank you for your kind review Kind regards Donald Kiley Resort Manager

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service
Family Value
The Gooderson motto is 'Good value. Good fun.' I feel they achieve on the good value part at Monks Cowl (except their drinks prices at the bar), breakfast and dinner buffets were quite good. However 'Fun' comes at a price, whereas other resorts have free activities or they cost much less. Wi-Fi didn't seem to work during our stay. It is obvious that the resort has had some renovation but a few areas are a bit shabby. The linen and pillows on the beds had seen better days. I would still recommend it as a good value stay.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

4/10 Poor

Makawana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drakensberg stay over
According to photos, the dam is full but when i went they the dam is dry? they don't keep veg and non-veg food separate
Stayed 3 nights in Dec 2019

8/10 Good

Pravesh

Travelled with family
Liked: Staff & service, room comfort
Overall a good family resort. Restaurant could be cleaner and the insect burden needs to be resolved. Rooms could also be cleaner.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Beautiful, peaceful and quiet environment. Comfortable rooms. Good and qualified staff. We booked a family room with breakfast and dinner included, but at the hotel children were not included for dinner, which was confusing. The children's playgrounds need an upgrade. Wear and tear are visible.
Stayed 3 nights in Dec 2019

8/10 Good

neeraj

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice accommodation. Good clean place. Not too much to do though
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing stay
Disappointing stay , basic toiletries and towels had to be requested . We asked for extra bath towels , as only one was supplied. No bbq braai facilities for hotel guests , we had to drive to a nearby resort to utilize their facilities . Major problem of ants in the room.
Stayed 2 nights in Nov 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Mac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
View from rooms great for golfers. Very good oxtail. Staff very helpful.
Stayed 1 night in Nov 2019

10/10 Excellent

Kugin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impromptu get away
Lovely resort in the heart of Central Drakensberg Mountains. Stunning scenery all around. Very friendly and attentive staff at check in, restaurant and the spa. Wonderful couples massage was divine

10/10 Excellent

Sel, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Holiday
Great hotel and excellent location. Plenty of activities for the kids.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Vacation
My stay was out of this world. Me and my family had fun and memorable stay. Will definitely come back for a visit again. The staff and the service is excellent.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Value for money
Good value for money. Sewerage leak at reception on the first night made check-in less than ideal. Excellent breakfast. Kids loved the rock pool and slide
Stayed 2 nights in Dec 2017

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to relax with children
Our stay was very enjoyable and Gooderson Monks Cowl Resort really does cater for children of all ages and their parents. The only problem we had was with the diner as there was no `al a carte menu available and two of the children are under the age of 10 who do not eat a lot of what was available on the set menu. The price charged of R150-00 per child is really not acceptable. A childs menu should be available at a more reasonable charge or the `al la carte menu should be available for children 10 and under. Please note however, that the food on the set menu was really good.
Stayed 2 nights in Nov 2017

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an awesome stay friendly staff and superb acco
I think the restaurant can improve on their service as we had to constantly look for waitresses even in quite moments
Stayed 3 nights in Jul 2017

10/10 Excellent

Meggeshen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the stay. The only issue was the restaurant for dinner. Unappetising meals and lack of variety. Far too costly for what was on offer.

10/10 Excellent

Ntjantja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for small children
It was wonderful. Service was very good, I could choose when to be in a quieter mode and when to socialize.

10/10 Excellent

Mehmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing.Good place to relax.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Viresh, Midrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable
It was great for the whole family. Kids really enjoyed the stay.

10/10 Excellent

Hoosen, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Monks - not worth it
There was loud music at a function until past midnight. The TV was black and white. The restaurant service was awful. Rooms were clean and well maintained.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CM, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel staff felt like family by the time we checked out. Very relaxing weekend. The restaurant is very convenient for affordable meal requirements.

10/10 Excellent

Marc, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
What a great place to stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima opção de alojamento k
Os chalés são amplos e confortáveis, com limpeza esmerada.
Stayed 1 night in Sep 2023
Response from Natisha on 25 Sept 2023
Dear RogerThank you for your review.We are glad that you enjoyed your stay. Hope to see you and your family again in the future. Kind regardsNatishaAdmin Manager

8/10 Good

Pyon, ダーバン

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高級リゾートでは無いが、満足度の高いホテル
ホテルは新しく、料金もリーズナブル。高級リゾートではないが、満足度の高いホテルです。 ゴルフをしなくても、子供向けのプールやトランポリン等の遊び場が有り、小さい子供のいるファミリーも楽しめると思いました。但し、WIFIは、あまり繋がりません。

8/10 Good

Stephan, Auf Reisen :)

Liked: Cleanliness, property conditions & facilities, room comfort
Sehr gutes Hotel.....super Lage....
Zimmer einwandfrei! Sehr groß und komfortabel eingerichtet. Reinigung 1A. Einziger Minuspunkt ist die fehlende Information bzw Korrespondenz zwischen Restaurant & den Gästen. Ohne Vorwarnung gab es einmal eine geschlossene Gesellschaft und wir hätten im Wintergarten bei 10° essen sollen. Am nächsten Tag gab es, trotz Erkundigung , am Abend ganz überraschend ein Buffet. Das Essen selbst ist ok doch variiert speziell beim Frühstück die Menge und die Art der servierten Speisen. Man ist nicht unbedingt auf das Restaurant angewiesen doch die Auswahl ist nicht die Größte und man muss schon 10km fahren bis zum nächsten Restaurant. Der Golfplatz ist kurz & sehr eng. Den Driver kann man getrost im Zimmer lassen.......Umgebung hervorragend.... Wir würden auf jeden Fall wieder kommen!!

2/10 Terrible

Genta, 日本、名古屋

Disliked: Staff & service, property conditions & facilities
こんなおそろしいホテルはない
このホテルには、自家用車をもっているひとか、レンタカーを利用するひとしかいかないほうがよい。 タクシーもたのめない。 到着には100㎞以上タクシーできたが、タクシー運転手が場所がわからず、夜中の山中にまでつれていかれ怖かった。これは道がちがうといったが、運転手はきかなかった。最後は、夜の山中でどなりあった。ほうほうの体でホテルにたどり着いたが、運転手は料金3割の謝礼を要求。断ると、運転手はホテルに訴え、ホテルの人間タクシーの運転手の言い分だけを伝える。なぜ払わないのか、こちらの言い分をきかないのかと言ったが、その意味さえりかいできないようだった。 その後、ホテルに紹介された岩絵案内人とも料金のトラブルになったが、ホテルの男(支配人の息子か)は、岩絵案内人の立場にたつのみ。 このホテルはすすめられない。 おまえを shoot するとまでいわれた。

8/10 Good

Jolanda, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel met golfbaan vlakbij Drakensbergen