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Overview of ibis Styles Castres

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  • Standard Double Room, 1 Double Bed

    4.9/5 guest room rating

    Room amenities

    • 194 sq ft
    • Sleeps 2
    • 1 Double Bed
    More details
4.4
Excellent
Rating 5 - Excellent. 49 out of 87 reviews
5 - Excellent 56%
Rating 4 - Good. 30 out of 87 reviews
4 - Good 34%
Rating 3 - Okay. 6 out of 87 reviews
3 - Okay 7%
Rating 2 - Poor. 1 out of 87 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 87 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Stayed 1 night in Oct 2018

2/5 Poor

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service
Not what I had expected by way of 'service'.
In terms of an overnight stay, this hotel was the equivalent of other Ibis hotels we have stayed at - good value for money but the service we received was far from satisfactory and well below what we would have expected from Ibis. During the evening we were phoned from Reception and asked if we would return the bottle-opener we had borrowed. Naturally I assumed this was a genuine mistake and simply said we hadn't borrowed one. The receptionist was not happy with this and insisted we had borrowed hers. My wife, who is fluent in French, then spoke to her saying she had the wrong room but she continued to insist we had her lilac bottle-opener. In the end she actually came to our room where we showed her our own RED bottle-opener and she went away, still dissatisfied. Later on, she treated us in a very 'off hand' manner in the restaurant, saying it had 'disappeared'. The following morning, on checking out, another staff member said my on-line booking was for only one person and I had to pay for a second breakfast. When I strenuously challenged this, she immediately retracted, in fact so quickly it made me wonder if something dodgy was going on. All in all a very disappointing stay at an Ibis establishment.
Stayed 1 night in Jul 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel that seems to bec overlooked
Had trouble finding it. Road wasn't on GPS. This isn't a unique problem for this hotel. tre needs to be a GPS nav system location on htels.com website that gets you to a point where you can see the Hotel, as well as the address. There seemed to be a lot of vacancies . A note for history buffs is that nearby Mazamet is worth a look as it used to be significant in the international wool trade ( skins processed for wool and leather ).
Stayed 1 night in Jun 2017

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