Casibari Rock Formations

Amazing service, would book again.

Lovely resort beautiful pools! The room was well layed out, however had the smell of moldy laundry. The food and restaurants were lovely at all times. Please avoid the concierge service. The woman with who we tried to book an excursion with at the concierge was very intent on upselling us to “her favorite” excursion, refusing to answer direct questions and instead, redirecting our attention to her preferences, taking at least 45 Minutes to show us pics on her phone, even after us saying no countless times. Finally, all we wanted was to order a cab to see the palm beach area and she gave us a hard time about that, telling us it was “closed” ( it was not) saying she alone needed to call the cab, we could not, and when I finally let her know I was getting aggravated 45 minutes later, she told me to calm down. I went ahead and booked our dolphin catamaran through the expedia app Myself, and had a WONDERFUL TIME! Our cab driver gave us his direct number and we used him countless times and he was lovely. Avoid the concierge at this resort as I believe they might be commission based, rather than guest services. Otherwise, a lovely stay at this resort, we would definitely stay again.

The hotel itself is beautiful, but keep in mind that it is not a beachfront resort. You can walk down a path to Baby Beach; however, it tends to be very touristy and is rocky and not a walking beach. Baby Beach is a great place to snorkel. The service was not very good. I think part of that may be because the resort is new and they haven't worked out all of the kinks yet, but overall the customer service was lacking. We had to wait over two hours for our room to be ready, even though we arrived after the 3pm check-in time. The front desk staff repeatedly told us it would be "just 20 more minutes," but each time we checked back, the room was not available. We were told 3 separate times that, due to the inconvenience, something extra special would be waiting in our room. Unfortunately, we never received anything. Our friends who stayed in the Preferred Club had a butler who also acknowledged the issues and offered us a Bali bed for the duration of our stay as compensation. We accepted the offer, only to then be told they were sold out for the week. Due to allergies, we requested foam pillows several times but were never able to get one. As a result, I had to sleep on one of the decorative pillows from the bed because I couldn't use the standard pillows provided. With the exception of the Himitsu and Coco Cafe, the service service was lacking