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Reviews of Mundihoteles Astrasuite 427

3 out of 5
Mundihoteles Astrasuite 427
Avenída Santandér # 42-70, El Cabrero, Cartagena, Bolivar

Reviews

6.2
Rating 10 - Excellent. 6 out of 50 reviews" "
Rating 8 - Good. 14 out of 50 reviews" "
Rating 6 - Okay. 14 out of 50 reviews" "
Rating 4 - Poor. 9 out of 50 reviews" "
Rating 2 - Terrible. 7 out of 50 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Coreen

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not recommended. I got a good price at $30/nt, but at night, locals tell you it's not safe to walk, so you end up spending extra for cabs. It's convenient if you're going to spend a ton of time at the beach, which is across the main road. My friends first room had tons of visible black mold (and it was hard to breathe), so she slept in my room the first night until they had another available. There was no hot water in any of the rooms. The hot water faucets didn't even have water coming from them. Something in my bathroom (toilet? Shower?) leaked on my second day, but I knew they had no more rooms, so I just dealt with it. Toilet was only able to flush once every 20-30 minutes. Depending where your room is, it's very noisy. I was right up the stairs from the lobby/pool, and heard loud music most nights. Plus, there's a buzzer at the outer door, for safety, and it goes off incessantly, all hours of the day. Wifi is also not super reliable. Overall, the property is very rundown. Pros - My room was clean and bed was comfortable. A/C worked well. Staff was nice, but spoke almost no English. Due to all the issues in multiple rooms, I'd say spend a little more and find something in the walled city/old Town.
Stayed 4 nights in Nov 2022
Response from Reservas on 24 Jan 2023
Gracias por sus comentarios, son muy importantes para nosotros y nos ayudan a mejorar nuestro servicio.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Nov 2022

2/10 Terrible

Kelvin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don't like to complain, but this place has to be the worst hotel I've stay. Entire staff was rude and didn't try to help. Uppon arrival there were no towels in the bathroom. It took me 4 trips (3 hours) to the lobby to get the towels. Shower was clogged. Sheets and towels smelled like urine. All I can say, stay away from this place.
Stayed 2 nights in Aug 2022

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Right on the sea. Staff was very accommodating.
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the place is very clean
Stayed 7 nights in Jun 2021
Response from Área de Reservas on 29 Jun 2021
Gracias por sus comentarios, siempre nos ayudan a mejorar. Gracias por elegir nuestro Hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel ive ever stayed at. The area is so dangerous they lock the gates at 6 pm. You have to go around the back through a dark alley to get in. Also they demanded more money because i had a friend stop by during the day who was also in Cartagena, and they made me pay cash immediately. Called it a “guest fee”. The restaurant is awful and overpriced. And to top it off they have an ice machine but will make you go buy ice at a store down the street. Avoid this place at all costs, especially if you are white, or a “gringo” as they say. They just take advantage of you because of it
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Bad location, so far of restaurants, supermarkets and Cartagena downtown
Stayed 3 nights in Apr 2019

6/10 Okay

Jammie, Buffalo NY

Liked: Cleanliness, staff & service, room comfort
Overall not a bad place. Seating at breakfast was an issue.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
Room are very comfortable. Close to walk to the wall city. Staff very helpful. The only inconvenience is that rooms doesn’t have WiFi.
Stayed 2 nights in Apr 2018

6/10 Okay

Marvin, Casa Grande AZ

Disliked: Staff & service, property conditions & facilities
More of a hostel.
Hotel in front of a very busy 4 lane road. Sand blowing constantly across the road from the beach. Hotel staff spoke no English. TV had no English channels. Showers only had room temp water, not Hot. It had more of a hostel feel to it.
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner was very keen to our needs
Owner is very attentive to our needs. We had a problem with an overcharge of wine and she quickly resolved the matter.

4/10 Poor

Carol

Liked: Staff & service, room comfort
Disliked: Cleanliness
Astra Suites
Hotel was dirty, WiFi never worked, and NO restaurants in walking distance. Very disappointed. Have stayed in hotels charging less than HALF that were in much nicer areas and much cleaner. Only thing going for this place is a pool and fairly close to airport, across from dirty beach.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peoples, vety good location, ocean front

2/10 Terrible

gwena, new york

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Depressing room
The room was big but dark, no window to the outside, no chairs inside, the lock did not work and I got stuck in the corridor with my Luggages inside the room while I had to leave to take my bus (did not miss it only thanks to the kindness of the bus company staff) - the hotel staff was not really efficient, I eventually opened the door myself by pushing it hard with my foot. No where to hang bathroom towels. The service for breakfast is slow (I finally did not have time to wait for it). the swimming pool which looks nice on pictures is very small and between a big wall and the entrance where cars are parked.

6/10 Okay

George

10/10 Excellent

MARIA ANGELICA

Stayed 3 nights in Oct 2022

8/10 Good

Carlos M

Stayed 3 nights in Mar 2022

10/10 Excellent

Carlos Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para pasarla bien
Buenas instalaciones, cerca del mar y del centro histórico, habitaciones cómodas y aseadas. Muy buen precio
Stayed 1 night in Mar 2021
Response from Área de Reservas on 17 Mar 2021
Gracias por hospedarse con nosotros y por sus comentarios. Trabajamos cada día para ofrecerle a nuestros huéspedes la mejor experiencia.

6/10 Okay

Oscar Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
No me dieron la habitacion que habia reservado porque el hotel que parece mas bien un hostal no tenia disponibilidad Me parece super irresponsable ya que si no habia disponibilidad no debieron escoger la reserva Adicional a ello reporte un daño ya que en la habitacion que me dieron el agua no estaba llegando buen y nisiquiera me prestarin atencion.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
buena ubicacion, muy ruidoso, cuartos como cuevas, sin ventanas al exterior, muy poca iluminacion, alberca sucia, pesimo desayuno.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Jessy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No me gusto que las habitaciones son muy cerradas. .. ademas el desayuno que sirven es muy poco y solo una bebida ofrecen. Pueden mejorar la limpieza de la piscina y la zona de descanso
Stayed 5 nights in Feb 2019

2/10 Terrible

Janette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desagradable
Pésimo servicio, no querían aceptarme por qué no les aparecía que mi reserva ya estaba pagada, les mostré mi comprobante y me decían que no tenían nada. Es más ni la reserva y que tenía que esperar hasta que respondieran podría ser 10 minutos o dos horas. Un trato muy triste ya que era la primera vez que visitaba y que te reciban de esa manera no es agradable. Cuando les confirmaron me aventaron la llave en verdad muy mal trato. No hay organización para que les confirmen reservas la comida fea.
Stayed 2 nights in Sep 2018

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et vakkert hotell i en vakker by!
Vi hadde bare en natt i vakre Cartagena og bidde på en utrolig koselig hotell! Med 15 rom var ikke hotellet overfylt og personalet har tid til deg som gjest. Rommet har varmepumpe som selvfølgelig brukes til å avkjøle rommet så natten blir god, bassengetog uteområde er veldig fint og beheglig å ha både dagtid og utover kvelden. Område er forholdsvis rolig spesielt om kvelden og best av alt er at kun noen minutter gange tar deg til gamlebyen av Cartagena som er noe av det beste som er der. Der har du fine butikker, masse historie og ikke minst utrolig mye god mat! Ved siden av hotellet ligger det i tillegg en mer lokal restaurant med utrolig god service og god mat for en billig penge. Går du rett over veien så er du på stranda, der kan du leie telt og stoler og selgerne kommer på rekke og rad med amt som kan friste! Selv om hotellet ligger ved en hovedvei er ikke bråk et problem! Takk for et fint opphold !!!
Stayed 1 night in Jul 2018

2/10 Terrible

Luiz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
O pior dos piores.
O pior dos piores serve para dizer tudo sobre esse albergue, fica numa região que não tem nada para fazer, e sujo, muito sujo, o ar não funciona, móveis antigos, sem conforto. Ficamos aí pelo preço (e não é tão barato) pois voltamos de viagem e tínhamos uma conecção no dia seguinte muito cedo, nem deu tempo para o café da manhã. O wifi é ruim.
Stayed 1 night in Feb 2018

4/10 Poor

Vital

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LASTIMÁVEL ESTADIA
Ainda bem fiquei poucas horas no hotwel para conexão ... não recomendo nenhum aspecto
Stayed 1 night in Jan 2018

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
un poco deprimente causa la qualita de hotel e per la sua ubicazione

4/10 Poor

Alberto, Ciudad Buenos Aires

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Estadia en Hotel Astrasuite 427- CARTAGENA
Hotel SOLO de Bed and Brekfast, Excelente trato del personal y grandes esfuerzos de Su Gerenta para salvar los problemas. Pero hay FALTA TOTAL DE MANTENIMIENTO, no ha agua caliente en los baños, solo DUCHA y AGUA FRIA, no se puede utilizar la bañera, etc. Luces con focos quemados, Cortinas Black Out, ROTAS, Cajones se abren y no se pueden cerrar, AIRE ACONDICIONADO NO DA AIRE FRIO, la limpieza de las habitaciones MUY BASICA, SOLO UN REPASO POR ARRIBA DONDE SE VE, Es un Hotel mediocre y el desgaste por el uso sin reparar NO LO RECOMIENDO COMO HOTEL. Las Cortinas cerradas IMPEDIAN LA VISTA DEL MAR Y SU ENTORNO. Habitamos un espacio como encerrados en una habitacion Interna, SIN REFRIGERACION, SIN PODER ABRIR LAS VENTAS POR AIRE FRESCO. Un verdadero calvario Si Resalto la actitud, esfuerzo y buen trato de TODO EL PERSONAL, con su LIDER AL PIE DEL CAÑON por salvar lo que no tiene de estructura. Pero eso es insuficiente. Pasamos 12 días y fue demasiado. Da NEGATIVO la evalacion en Costo-Beneficio. LO CALIFICO COMO MUY MALO, hay que esperar que se hagan los trabajos de mantenimiento que segun su Gerente estan solicitados

6/10 Okay

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zellie
Hotel ne correspond pas au descriptif Personnelles m'enfoutiste Relativement délabré

6/10 Okay

Pierre

Disliked: Property conditions & facilities
Zelie
L'hôtel est pas mal laissé à l'abandon et ne correspond pas aux descriptions.Problemes de robinetterie pas de sèche cheveux pas de mini bar

10/10 Excellent

Gerardo , S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable de acuerdo a lo que vale
Muy buena la estancia en este hotel. Sin duda lo recomiendo ampliamente, el personal súper amable.

6/10 Okay

Marcelo

Liked: Cleanliness
Disliked: Room comfort
Hotel bem simples e agradável, mas o quarto não dispunha de ar condicionado, a TV não funcionava, a pia do banheiro estava quebrada e a cama com cheiro de mofo e suor. Não foi agradável para dormir no calor.

8/10 Good

MILEIDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hospedaje fue bueno porque nos toco cambiar de habitacion. Porque la habitacion que reservamos y pagamos por Hoteles.com no fue la misma que nos entrego el hotel. Hubo publicidad engañosa. Por lo tanto para estar comodos nos toco pasarnos a otra habitacion mucho mas costosa y pagar el excedente. Pero los servicios del hotel fueron muy buenos.

4/10 Poor

Hugo, Chile

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
SI la administradora esta presente el hotel mejora

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

JAQUELINE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
o hOTEL ERA BOM, MAS NÃO AVISARAM QUE O CAFÉ DA MANHÃ INCLUSO ERA RESTRITO ALGUMAS COISAS, FIZEMOS PEDIDOS CONFORME ORIENTARAM DA ALIMENTAÇÃO PARA O CAF´´E E NO FINAL DA ESTADIA NOS COBRARAM A MAIS PELO CAFÉ, QUE FALAVA ESTAR INCLUSO NA DIÁRIA.

6/10 Okay

Ricardo, Rio de Janeiro

Liked: Cleanliness, room comfort
Regular
Está mais para uma pousada do que para um Hotel. Excelente localização de frente para o mar e pôde-se ir de pés para o Centro Histórico. Pessoal de apoio muito simpáticos. Mas, o chuveiro é péssimo apesar do quarto ser muito bom, amplo e com ar condicionado perfeito. Café da msnhã inexistente, seria melhor não oferecer. Recomendo pelo preço.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Funcionários despreparados para atendimento internacional e café americano sem variedades

6/10 Okay

Daniel, medellin

Liked: Cleanliness, staff & service
Muy básico.
La piscina es muy sucia, la habitación no tiene suficientes tomas eléctricos, el agua caliente no funciona.

4/10 Poor

Harold, Madrid

Liked: Cleanliness
Disliked: Room comfort
Buena ubicación, muy mal la habitación sin ventana
Buena ubicación, muy mal la habitación sin ventana y el servicio del personal muy escaso, habitación en un tercer piso sin ascensor, la piscina bien y la comida también

6/10 Okay

jorge

Liked: Cleanliness
Disliked: Room comfort
regular a malo.
aire acondicionado en mal estado, televisor en mal estado, terraza sin vista al mar ofrecida, sin secador para el cabello el baño, agua caliente del baño muy fría, hamaca en habitación con ruidos, un solo velador en cama doble,

6/10 Okay

Diego, Pereira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Regular para abajo
El hotel no se parece a las fotos ni cerca. El aire del cuarto no funcionaba, el hotel luce abandonado y húmedo. La zona de piscina sucia y la terraza un chiste. La atención y servicio del personal es buena son amables y tratan de compensar las falencias del hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Leuk hotel voor assertieve reizigers
Het is een leuk hotel met hulpvaardig personeel. Je moet wel om alles vragen maar je wordt direct geholpen. Er wordt beperkt Engels gesproken dus kennis van Spaans is hard nodig, dat geldt trouwens voor heel Cartagena. kamers zijn ruim en schoon, sommige kamers hebben geen ramen.

8/10 Good

Olga Patricia, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de semana
Muy bien. El hotel es bueno. En cuanto al desyuno nos pareció muy poco.

8/10 Good

Yesmin, Chibolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BIEN
Super Atencion Muy Buena

8/10 Good

Jose Antonio, Guadalajara de Buga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Por su Precio y Ubicación Excelente, la atención 1A, Es un Hotel pequeño y eso lo hace mas acogedor y tranquilo, nos sentimos muy bien.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena
Godt hotel. Flot værelse. Gode forhold. Rent og pænt. God service og flinke ansatte. Tæt på stranden og den gamle by men lidt langt fra selve byen

4/10 Poor

Maria Braga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel barato mas não vale a pena
Pegamos o quarto para uma noite só, chegamos por volta da meia noite e o hotel estava fechado, tivemos que bater bastante para o recepcionista ir nos receber. O hotel não tem elevador e precisamos subir nossas malas pela escada, sorte que o quarto era no primeiro andar, abrimos o quarto e ele estava cheirando a mofo, abrimos a sacada mas não ajudou muito, os lençóis e travesseiros tambem estavam cheirando a mofo. Não tem chuveiro quente.

8/10 Good

Sebastian, Bogota

Liked: Staff & service, property conditions & facilities, room comfort
inmejorable ubicacion, buen precio
muy buena opcion economica. inmejorable ubicacion. considero que por el precio esta perfecto. la habitacion tenia un par de detalles con las sabanas con manchas sucias que fueron cambiadas al dia siguiente. en general lo recomiendo mucho por su precio. otro detalle es que no habia jabon en el baño y tuvimos que comprar el nuestro en un super mercado