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Reviews of Movich Hotel Cartagena de Indias

4 out of 5
Movich Hotel Cartagena de Indias
Calle de Vélez Danies #4-39, Centro Histórico, Cartagena, Bolivar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 294 out of 384 reviews" "
Rating 8 - Good. 59 out of 384 reviews" "
Rating 6 - Okay. 17 out of 384 reviews" "
Rating 4 - Poor. 5 out of 384 reviews" "
Rating 2 - Terrible. 9 out of 384 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joanna at the front desk was the absolute best. She went above and beyond to help make sure I had the best celebration of my birthday. The rooftop is beautiful and the location is perfect and right in the middle of the old city about a 15 minute walk from Getsemaní. The room was clean and the AC ran the entire time. Rainfall shower heads with hot water availability. I enjoyed the deep tissue massage there and I’d say it was one of the best I’ve ever had. The pool is clean and the food is incredible. I would stay here again no doubt. Joanna en la recepción fue la mejor absoluta. Se esforzó al máximo para asegurarse de que tuviera la mejor celebración de mi cumpleaños. El techo es hermoso y la ubicación es perfecta, justo en el medio de la ciudad vieja, a unos 15 minutos a pie de Getsemaní. La habitación estaba limpia y el aire acondicionado funcionaba todo el tiempo. Duchas con cabezales tipo lluvia y disponibilidad de agua caliente. Disfruté del masaje de tejido profundo allí y diría que fue uno de los mejores que he tenido. La piscina está limpia y la comida es increíble. Sin duda me alojaría aquí de nuevo.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos a

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All The staff are so good Specially Camila
Stayed 3 nights in Apr 2024

8/10 Good

OSCAR H

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all Great! ;-)
Stayed 5 nights in Apr 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location!
Stayed 3 nights in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near a bunch of shops and restaurants. The area around the hotel is very safe, I saw multiple families with children exploring. As for the hotel it’s very clean and has everything you need. The breakfast was included in my stay and that was good as well. They have a rooftop bar that is beautiful, I suggest checking it out even if you don’t stay at this hotel. The staff was wonderful and Nelson gave me wonderful recommendations! If I’m ever back in Cartagena I will definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Movich has a wonderful acccommodating staff!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and an amazing experience overall.
Stayed 4 nights in Mar 2024

10/10 Excellent

andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class. A special thank and to Johanna. She was supper organizing dinners and taxi rides for us. She is very knowledgeable and friendly. A real Jewel. Take good care of her, she deserves it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel. Rooftop pool and view are the highlight. Great breakfast. Great service although the staff by the pool could be more attentive. Rooms are beautiful with great bathroom.
Stayed 3 nights in Mar 2024

10/10 Excellent

Qiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely kind and helpful throughout our stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Allyson

Travelled with partner
Liked: Property conditions & facilities
The staff at Movich were exceptional! A special shoutout to Jorge, Johanna, Jairo, and Martin!
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was large and well-appointed and was in excellent condition. The rooftop bar was a great place to hang out and watch the sun set.
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Kirsten, Roxbury

Travelled with family
Liked: Cleanliness, staff & service
Beautiful style throughout and excellent service. The breakfast was fantastic and the rooftop restaurant and pool was perfect
Stayed 4 nights in Feb 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and of course a great view from the rooftop bar. Pool is quite nice too. A unique spot within the walled city. The staff at Movich are excellent. Javier, Johanna and Camilla were all very friendly and helpful. We appreciated their helpfulness during our stay very much!
Stayed 4 nights in Jan 2024

10/10 Excellent

Anderson

Stayed 6 nights in Jan 2024

10/10 Excellent

Jason

Stayed 4 nights in Jan 2024

8/10 Good

aldo

Stayed 4 nights in Oct 2023

8/10 Good

kaushik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time there. It has one of the best rooftops. While the breakfast had a lot of vegetarian options. It is located close to everything and you can walk around town

10/10 Excellent

Angela L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service! The breakfasts and staff were delightful. Nice that the included breakfast could be taken in dining room or through room service. The breakfast, pool, rooftop bar, drinks alls sunsets are excellent. The room was musty and the view from our room not good. However, the smell subsided and was probably due to the ac being off before our arrival. Super load until the wee hours so pack earplugs. The location is a 5. We stayed 6 nights including NYE and had a blast. I would stay at Movich again.
Stayed 6 nights in Dec 2023

2/10 Terrible

Somenath

Stayed 6 nights in Nov 2023

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff. Cindy and Javier were awesome and very accommodating.
Stayed 4 nights in Dec 2023

10/10 Excellent

randi

Stayed 4 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with the best view in the city. Great service, and the breakfast, which were included in our reservation were amazing.
Stayed 4 nights in Dec 2023

10/10 Excellent

ANA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 5 nights in Dec 2023

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best boutique hotels I have ever stayed at.
Stayed 3 nights in Dec 2023

2/10 Terrible

Kirsten

Disliked: Cleanliness, staff & service
Do not stay here - scam alert
Be careful if you arrange taxi services through this hotel. They will scam you. Our taxi charge was on the bill, then when we got to the airport the driver was arguing with us saying the hotel didn't pay him. Then when we called the hotel they stated the second taxi charge was from our first driver waiting for our flight the night we arrived. Even though we were in contact with the driver and told him our flight was late and the hotel had the flight number. The hotel also told both of these drivers to come at incorrect times. Also didn't help that the room was dirty and had hair in the shower. The room smells like mold and the AC did not cool below 24 degrees C. Will not stay again.
Stayed 4 nights in Nov 2023

8/10 Good

Ines, Old Greenwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended weekend in Walled City
Awesome Javier and Cindy were super sweet and helpful. The rooftop is to die for as for as view and comfort and just gorgeous. The breakfast was good and coffee in morning was amaze balls. Would definitely come back and stay with them. They were very sweet a boutique hotel in a great area close to everything. no need to stay anywhere else.
Stayed 3 nights in Nov 2023

8/10 Good

Juan

Stayed 3 nights in Oct 2023

2/10 Terrible

Anupa, Kirkland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
PLEASE READ. The hotel is fine but check your final bill they give you before you check out. Make them itemize it and have explain the charges. We found “Cashout” and “Payout we never had or authorized. What does this mean? They claimed we asked for local currency and asked for it to charged to our room. We never did this, when we disputed this they were very (a little too quick) to reverse the charges. and got this reversed. This appear and feels a lot like fraud by the hotel staff to us. Plus they said they’d pay for our taxi to the airport. They never did. We had to pay the driver again. CHECK! CHECK! CHECK! You bill throughly. We won’t be staying with Movich hotels again.
Stayed 4 nights in Sep 2023
Response from Diego Camacho on 2 Oct 2023
Dear Anupa,Thank you for providing your feedback about your experience at Movich Cartagena De Indias. We apologize for the issues you faced with your final bill and the unauthorized charges. i will take these matters seriously and i will addressed it with our staff and supervisors to understand what could happened and to ensure it does not happen again. We apologize for the inconvenience caused in regards to the payment for your taxi to the airport. We appreciate your suggestion to thoroughly check the bill. We hope you will consider giving us another chance in the future.best regards,Diego CamachoGeneral Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafael, Nelson and the entire staff at Movich Hotel were amazing!
Stayed 4 nights in Sep 2023

10/10 Excellent

setrina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was so beautiful!! Customer service & location was awesome!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location for our Visit to Cartegana in the historic walled city.
Stayed 7 nights in Sep 2023

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with incredible staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Julian m

Stayed 3 nights in Aug 2023

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Close to many shops, restaurants, bars, nightclubs, and entertainment. Roof top pool is scenic. Staff is attentive. Walkable distance to Getsemaní. 15 min from airport. All of the tours starting point/pick up location was a 5min walk. Mostly Americans stayed here. Staff is bilingual. Rooms are big enough. Bathrooms are spacious. My room did not have a view. The view was the side of another building. The mattress was too hard for me, it made my arm hurt since ima side sleeper. Overall I would stay here again.
Stayed 5 nights in Aug 2023

10/10 Excellent

Kristal

Stayed 3 nights in Aug 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriends and I had an excellent experience at this Hotel. The service was amazing. The staff were so attentive. Nelson, Alexandria, and Rafael went above and beyond to ensure we had an enjoyable experience.
Stayed 4 nights in Aug 2023
Response from Diego Camacho on 10 Aug 2023
Dear Jacqueline; First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Walkable distance to all interest sites, excellent service, and of course excellent views of the city from the pool and terrace. Best stay in Cartagena!
Stayed 4 nights in Jul 2023
Response from Diego Camacho on 10 Aug 2023
Dear Edgar; First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Best regards,Diego CamachoGeneral Manager

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Boutique Hotel in Old City
The Movich is a really lovely boutique hotel in the old walled city of Cartagena. It feels luxury without pretension, the staff are very helpful and the rooms are spacious, comfortable and with good air conditioning. The breakfasts are really good and its a wonderful location to access the many sites and restaurants in the old city and in Getsemani. Since I was also in Cartagena attending a conference it is an easy walk to the convention center. My only negative is that the hotel rents out the roof bar/terrace for private parties and they are quite loud. While they try to end before 23:00, the guests leaving a very boisterous and not considering of guests in the hotel rooms. The noise does travel.
Stayed 4 nights in Jul 2023
Response from Diego Camacho on 10 Aug 2023
Dear Jill:We are so thrilled to hear you enjoyed your stay. Thank you for sharing all our hotel has to offer. We greatly appreciate your feedback about the noise during the events we do at our roof top as it has certainly given us an insight into areas we can improve. The entire team is committed to ensuring our physical products and guest services continue to improve and hopefully exceed the expectations of our valued guests such as yourself.Thank you for your patronage and we truly hope to have the pleasure to welcome you back soon.Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and very helpful staff (even my teenage son commented on how friendly and happy the staff was!), great facility!
Stayed 2 nights in Jul 2023
Response from Diego Camacho on 10 Aug 2023
Dear Sandra: First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations.Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

Cynthia

Stayed 7 nights in Jul 2023
Response from Diego Camacho on 10 Aug 2023
Dear Cynthia: First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations.Best Regards,Diego CamachoGeneral Manager