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Reviews of Casa Mara Cartagena

3 out of 5
Casa Mara Cartagena
Barrio Getsemani Calle Del Espiritu, Santo 29-139, Cartagena, Bolivar

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation IGNORED & attempted OVERCHARGING
Horrible experience. Sadly Casa Mara still is offering accomodation over the web that is not availbale when you arrive. (see older feedback of other - rejected - guests) THough having a confirmed booking - Casa Mara had no room available. Furthermore the lady at the reception was very rude and pretended she couldn´t speak english - though she spoke perfectly with others. Spoke very loud with me - though I stayed polite all the time and kept me waiting for 1 1/2 hours. Even worse: When the owner arrived, she "offered" me to stay in different, "private" hostal of a far lower Standard - while I should still pay the high original Casa Mara price. This is a totally inexceptable scandal. Trying to cash in from customers - on OWN mistakes. People with such a mindset don´t belong in the hospitality Business and deserve not to be supported.
Stayed 2 nights in Feb 2018

10/10 Excellent

Maria, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly
I had a lovely stay at Casa Mara, the staff were super friendly and very welcoming. My room was very clean and had hot water, cable tv, aircon and fan, it was cleaned daily. Breakfast choices were freshly prepared and served promptly. The pool is small but great though it could probably do with being cleaned a bit more often. the hotel is in a great location, easy walk to restaurants and tourist sights. I would highly recommend Casa Mara.
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a great location. The staff worked hard to make sure we had a pleasant stay.
Stayed 2 nights in Dec 2017

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

AL, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Did not live up to things listed. Many improvements are needed.

10/10 Excellent

Calvin, Bethesda, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-situated and reasonably priced
This hotel is in the old part of the city, just a short walk to the city walls. It is convenient for services, and the staff is most attentive.

8/10 Good

Paula, Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near all the hubbub.
The room was comfortable and the staff was super friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
recomendable
We liked Casa Mara very much. Clean and cosy. Short walk to the colonial centre. Quiet during the night and large choice of restaurants around. We would go back to Casa Mara.

4/10 Poor

Richard, Sydney

Liked: Property conditions & facilities
Disliked: Staff & service
Bait & Switch
We booked this hotel about 10AM on a Sunday morning from Bogota (admittedly, this was last-minute). Wary of the bait & switch tactics some other reviews had mentioned, we sent an email directly to the hotel to confirm booking. Upon arrival at 8:00PM, they told us that they didn't have our booking or our email and that they could move us to one of their other (lesser) hotels down the road (for the same price, mind you!). Upon our insistence, we saw that the email was indeed there. Thier reply was that they don't check emails on Sundays. Really? Come off it. I would only stay here if you get written confirmation that they have your booking. Otherwise the place looked nice, neighbourhood is very colourful.

4/10 Poor

Karen, St Petersburg, FL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
casa mala
Not at all what I envisioned. If you want a bed this is it. No place to put suitcases to unpack- not even a chair. bathroom shower missing a water handle- only cold water available. open slats on room door. pool was tiny-smaller than a lap pool. what the hoopla is with this hotel is it is in close proximity to the old colonial district. i checked out after one night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was offered and chose to stay in Casa Mara's sister hotel,the Villa Colonial

4/10 Poor

chris, london.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Bit of a disappointment for the money & staff weren't very helpful. Checked out one day into our 3 night trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel is quiet street, very safe area. hotel is clean, staff is very nice and helpfull.

10/10 Excellent

Jonathan, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Hotel with Swimming Pool
It's clean, reasonably price, well staffed and well located. And it has a swimming pool. I can't imagine staying anywhere else in Cartagena and I've stayed here five times - that says it all.

6/10 Okay

Peter, Ottawa

Liked: Cleanliness, staff & service
Quaint and Enjoyable
I enjoyed my stay here. It's name bellies the fact that it is more of a hotel than hostel with individualized rooms with private bathrooms with showers. The hotel as a very cute faux-Moorish architectural design with a nice little pool in the middle and arm chairs, where guests can lounge around to read books or chat with their friends thanks to the good Wifi connection. The rooms are simple but comfortable with well-functioning TVs with an assortment of Spanish-language and English channels. The shower didn't have boiling hot water but with the 33 Celsius weather, its warm-ish water does the trick. The staff is very nice, young, multiracial and friendly, willing to help you with any of your needs, including doing laundry for you without you even having to ask! I chose to spend three days here and three days at a relatively nearby luxury boutique hotel. While I thoroughly enjoyed the boutique hotel, I also had a great time here. By Cartagena standards, this place provides good value for the price.

6/10 Okay

JD, Los Angeles

Liked: Staff & service
Pretty and Good Value
Very sweet place Good AC. Very nice staff. It's modest but good value. My AC was very stinky the first day but it got much better.

8/10 Good

Gayle, Squamish, B.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoyed our stay. The hotel was close to the walled city. The rooms were clean but the bathroom was tiny. The staff was very friendly and helpful. We could have used a blanket as you had to have the A/C on and it got cold. If you turned the A/C off it was too hot. We would still stay there again.

8/10 Good

kathy, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
young hip neighborhood
Loved it except there's no hot water and the last day there was no water at all. The neighborhood is great for hipsters. A little like the lower east side in New York.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small and simple
Small and simple. Dont expect luxury, but is pleasent enough for a room to sleep when you are out exploring the (wonderful) city of Cartagena. Convient walk to all the old town and neighbourhood is safe. Only issue was water, shower pressure was low in daytime, but have a small pool to refresh after a long day walking around the old town (which can take you several days if you like wandering old streets with stunning old style buildings)

8/10 Good

Only me and myself

Liked: Cleanliness, staff & service, room comfort
Quiet and pleasant
The firt thing I look for is a quiet hotel. I got a great place on the top floor, where there is only one room, which is like a mini penthouse. I slept like a baby every day, and stayed 7 nights. The staff is very polite and kind. The room was very clean. Casa Mara is at a walking distance from the Old City, so it is convenient. Lots of restaurants near the hotel. No hot water, but it is not necessary because the weather is always very hot.

8/10 Good

Amanda, UK

Liked: Staff & service, property conditions & facilities
Lovely setting, but a few annoyances.
The hotel has a lovely setting, with the pool and the greenery, and the staff are really helpful. However, I think the rooms are more basic then you´d expect, and could do with some updating. Mine inparticular (no. 9) had a few annoyances, e.g. it has vents bult into the rear wall which aren´t screened with mesh, so on the first night I was bitten relentlessly by mosquitoes. It also backs onto a school/workyard area which is very noisy from 6 a.m. every morning - and because of the vents there is nothing to prevent the noise carrying. I also had to ask for a towel, which hadn´t been replaced, and my nightwear went missing one evening (presumably taken by the cleaning staff) and I had to ask the nightwatchman to search for it in the laundry! So, a few minor annoyances, but a lovely place and well located.

10/10 Excellent

uruguaytom

Liked: Cleanliness, staff & service, room comfort
Upmarket hotel
Big clean room, very comfortable bed. Only downsides were no hot water (lukewarm only) and if you are a light sleeper then ask for a room away from the slightly noisy street. Otherwise perfect.

8/10 Good

Johan, Den Bosch

Liked: Cleanliness, staff & service, room comfort
Prima hotel!
Net hotel, behulpzaam personeel, goed verzorgd! Zeer schone kamers, prima douche en een goed werkende airco. De grote dak terrassen zijn erg leuk om een borrel te drinken en uit te kijken over Cartagena!
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un buen hotel, comodo, sin pretenciones. Buen precio y bien ubicado.

10/10 Excellent

CHRISTOPHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CHRISTOPHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sèrgio, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O Casa Mara Hostel estava em obras e por isso fui direcionado para o Village Colonial, localizado bem próximo, aonde fui muito bem atendido e com ótimo conforto e serviço.

10/10 Excellent

Luz Marina, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodidad
Excelente

2/10 Terrible

Gustavo Atilio, MAR DEL PLATA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DECEPCION
llegue para la fecha estipulada y se encontraba cerrado, ni siquiera me avisaron.

10/10 Excellent

JUAN CARLOS, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se encontraba en mantenimiento pero la dueña muy formal me ubico en otro Hotel

4/10 Poor

Jackie, Barranquilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DECEPCION TOTAL
Primero que todo llegue al Hotel Casa Mara y me dijeron que no me tenian habitacion porque mi reserva no la hice con 24 horas de antelacion. Segundo su solucion fue enviarme a otro hotel en el que me senti como en un motel por horas. Al dia siguiente me enviaron a Casa Mara, la cual tiene un patio encantador, pero la habitacion no era ni parecida a la de las imagenes que promocionan. Al parecer era la unica habitacion asi... todas las otras tenian puertas dobles y desde afuera se veian mas amplias.

4/10 Poor

Dorival, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ruim
Ao chegarmos disseram que apesar da reserva feita não teriam quartos e ofereceram outro hotel do grupo que seria melhor, no outro dia voltamos porque mesmo com boas condições do hotel não conseguimos dormir com uma discoteca ao lado. Então nos entregaram um quarto grande bem velho, o porteiro não nos acordou no horário pedido e queriam cobrar um valor a mais no fechamento.

10/10 Excellent

JUAN BERNARDO, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magia en Cartagena
Este hotel es muy bonito, las instalaciones excelentes y la ubicación representa la magia de la antigua Cartagena, mi calificación es la mejor !!!

6/10 Okay

Stephen Griffiths

Liked: Cleanliness, staff & service, room comfort
A bit overpriced
Compared with what you can get in Cartagena for the same price, this place is expensive and, maybe that is why they had so few guests when I was there. The big selling point for me was having a pool for a couple of days. However, they closed it for cleaning without any discussion. Not good.

6/10 Okay

valise, France

Disliked: Staff & service
Trop cher mais charmant
Lit très dur, piscine douteuse, prix bien plus élevé que ce qui se pratique ailleurs en Colombie mais joli cadre et emplacement parfait. Pas de petit déjeuner sur place, mais climatisation et wifi.

10/10 Excellent

VIAJERO SATISFECHO, MEDELLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUEN HOSTAL. ES TRANQUILO EL LUGAR.
DISFRUTE DEL HOSTAL CASA MARA ESPECIALMENTE POR SU TRANQUILIDAD.ESTA MUY BIEN ATENDIDO.LO RECOMIENDO.

8/10 Good

Lucia, Bogotá

Liked: Staff & service, property conditions & facilities, room comfort
Lugar amonioso
Es un lugar comodo y acorde con el precio. El cuarto puede estar mas aseado, sin embargo el lugar es bonito y esta bien ubicado. El día de llegada no tuve un buen recibimiento por parte del señor de la recepción, sin embargo al día siguiente la señorita fue muy amable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt mindre hotel
Virkeligt pænt hotel, tæt på ældste bydel. Værd at bo på.

10/10 Excellent

Daniela, Köln

Liked: Cleanliness, staff & service, property conditions & facilities
Hostal Casa Mar
Das Hostal ist ein tolles Haus im Kolonialstil, im Zentrum von Getsemani. Die Altstadt ist in wenigen Minuten erreichbar. In der Umgebung gibt es ebenfalls Restaurants, Supermaerkte etc..Die Zimmer sind sauber aber schon etwas in die Jahre gekommen. Sehr nettes Personal und Besitzerin.